AOL And MSN Suck
from the tell-us-something-we-don't-know dept
A new study that looked at how happy people are with their ISPs has found that the two companies we all love to hate can't get their ISPs straight either. That's right, the two worst ISPs for customer quality are AOL and MSN. Is this really a surprise? They get the most disconnects, the worst connecting problems, and the worst customer service. And, people continue to pay more for such wonderful service.
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Maybe it's the users?
Let's be cynical for a moment and assume that the ISPs know this and are deliberately providing a crappy level of service. There seems to be an inexhaustible supply of nitwits; why would they even pause to care about them being happy customers?
Sounds like a good plan albeit not one I'd care to follow.
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Re: Maybe it's the users?
Personally, I think that all the major ISPs suck. Note how a third of the customers of the high-ranked ISPs also experienced problems! I used to use Worldnet, before I got @Home, and I considered the service barely adequate. @Home is worse on some things; its email has been so unreliable I don't use it any more, preferring the POP server on a separate virtual web host account.
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Duh.!
It's always fast and almost never down, and if it goes down they take care of it onetime. Go AT&T/MediaOne...
The only complaint is the fuckin' price, which is high... But hey, I get a good service, so bah.
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