Pac Bell Fined For Confusing Customers
from the sales-over-service dept
California is cracking down on Pac Bell. They have been fined $25.6 million for "deceptive marketing". It seems that when you call Pac Bell, they start pitching you services to buy before they even handle the reason you called. On top of that, they give those services confusing names, don't clearly explain them, and usually offer the most expensive services without explaining what the cheaper options are. I can't remember having such problems with Pac Bell, but I can tell you that in the three years I've been a Pac Bell customer, I can't say that I have the slightest idea what anything on my bill means. I just flip pages until I find a total amount and give them that much. If they should be fined for anything, it's for that. How hard is it to simply list what I'm paying for and how much it is?
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Does anyone know of a way to get DSL without having a land line? I refuse to support the local phone monopoly (PacBell), but I can't seem to get DSL unless I first get a land line.
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alternatives to pacbell
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