How Major League Baseball Built MLB.com
from the they-should-have-hired-someone-else dept
An interesting article looking at everything that went on to eventually build the Major League Baseball website at MLB.com. As someone who uses the website pretty frequently, I can say that it sucks. It breaks down more times that any website should. I've memorized the phone number for MLB.com tech support - where the support people are useless. No matter what I've told them, they always tell me to delete all my cookies and history from the browser - and if that doesn't work, to reboot and "try again later". I called them once while using Opera as my browser (since actually I found that the site usually works better with Opera), and they had no idea what Opera was. The guy actually told me that the site was only designed to work with IE (which doesn't explain why it never looks right when I use IE on the site). However, despite all this, MLB.com is claiming that everything they've done is a huge success. I guess they don't talk to their users at all.
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
baseball
its ridiculous that you can get something as simple as that.
the old sfgiants.com site was so much better.
its unbelievable how they could muck it up. i think this case study also points to the benefits of decentralization, call me an old internet philosopher.
[ link to this | view in chronology ]
MLBSHOP.COM
I just sent them a letter letting them know there poilicies suck, their people are useless and I will never buy anything from them again. Maybe we could get them banned from the internet lol
Their return policy is they dont have one,if you buy something and it comes damaged you must return and repurchase, very customer friendly in my opinion, you cant get a supervisor on the phone unless you go thru your story with a useless sales associate and if you use profain language like "this is bullshit" you get scolded and told if you do it again they will hang up on you, my story goes on and on but i will spare youthe gory details, just a note
DONT EVER ORDER ANYTHING FROM MLBSHOP.COM
THEY ARE A BUNCH OF FRAUDS
[ link to this | view in chronology ]