Dell Customer Support Strikes Again
from the never-buy-Dell dept
It's too bad that Peter Delevett from the San Jose Mercury News doesn't know me. If he had only asked me my opinion of Dell laptops and their "customer support" I would have told him to run far far away. Instead, he listened to others, and went ahead and bought a Dell laptop. Now he's dealing with a customer service nightmare that I know so well. It's nice to see Dell hasn't improved any in the year and a half since I last dealt with them.
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Don't get it.
Did I get that right?
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Re: Don't get it.
The problem was that he simply could not get a person on the phone who would tell him that. They kept passing him around and telling him different things. The one person they told him he had to talk to had a voicemail box that was full.
That's bad service.
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Re: Don't get it.
My Inspiron has been rock solid for 2 years and over a 250,000 travelled miles. Sure it has some bumps and bruises, but it is a great machine. I agree that they run their inventory levels so low that they often have back orders, but as far as a solid product, I am happy with them. YMMV.
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Re: Don't get it.
But, when I bought my laptop in 2000, and 3 months later the screen died and they refused to fix it... that was it. If it had just been one person who was bad at customer service it wouldn't have been a problem, but I dealt with about 10 different people, all of whom somehow contradicted someone else, or said something that was outright wrong. Most of them tried to pass me off to someone else without helping me.
The one guy who told me I was like a little child asking for a piece of candy was the one who sealed the fact that I would never purchase from Dell again.
So, people have every right to go out and buy a Dell laptop. I'm sure some of them will be happy. But, if they ask me about it, I share the complete (very long) story about why I won't just so they know that such an experience is a possibility.
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