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• 

  MIKO CARLITO PETRONI, 8 Aug 2002 @ 5:20pm

  
  

  THE LOST OF 7 YERAS OF PHONE NUMBERS AND ADDRESSES

  THE OTHER SUPEANA WILL BE GIVEN TO IVAN G.SEIDENBERG PRESIDENT ANND C.E.O. OF VERIZON...NOW I MAYBE MIGHT JUST BE A SMALL THORN IN YOU SIDE; BUT, I AM ALSO A HIGHLY DECORATED MARINE...I WILL HAVE 10,000 OF PEOPLE THAT WILL BE LISTENING TO ME AS WELL ASD THE FEDERAL COURT SYSTEMS AS THE COMMUNICATION LINES ARE TRAVELLING ACROSS THE STATE LINES...ALL I WISH TO RECEIVE IT THIS PROBLEM SOLVED OTHERWISE WHILE I AM BACK ON A TALK SHOW DISCUSSING MY CANCER SURVIVAL AND HELPING OTHERS OF THE WORLD AND WHAT VERIZION HASD DONE TO INHIBIT THIIS WORK, BECAUSE OF VERIZON NOT TRAINING ADEQUATE THE TECH INFO...THE BALL IS IN YOUR COURT...MICHAEL. C. PETRONI

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• 

  Jane Strohm, 8 Aug 2002 @ 5:20pm

  
  

  I HATE Verizon - here is a copy of my letter to th

  Ref: Collection Agency Letter ex Customer Phone #: ###-###-#### Name: Jane Strohm Address: ################ To Whom It May Concern: I was a customer with you until the end of January/beginning of February 2006. I changed to T-Mobile because of three reasons: 1. Interchangeable SIM card allows me to use the phone in the UK 2. No service at my house 3. Disgraceful standard of service throughout my entire contract (bills/plan never correct from one month to the next) I presume T-Mobile contacted you, regarding contract termination, and I expected to receive a settlement invoice at some point. Since I received no paper bill, no email, or phone call and my online bill had a zero balance I assumed (how stupid could I be!) that I did not owe any money to you. This all changed on Saturday 27th May, when I received a debt collection letter from N.E.S for the tune of $770.90 dollars. Can you imaging my shock and horror???????????? What the hell is this amount for? How many penalties etc have I incurred? Not only has this upset me greatly but I HAD AN UNBLEMISHED CREDIT RECORD for the 10 years I have lived in this country and now it is DELINQUENT. Congratulations Verizon - you have shafted me to the bitter end!!!!!! So let us recap… NO BILL (online or paper), NO PHONE CALL, NO EMAIL…NO CORRESPONDANCE AT ALL since the beginning of February and then BINGO -- a collections letter and a DELINQUENT mark on my credit (I dropped from 588 to 577). What I would like from you is an itemized bill of the $770.90 you say I owe. I want my credit rating back to the way it was (removing the delinquency) and I want to deal with Verizon and NOT a Collection agency! I also suspect that the huge amount of money owed is to do with me canceling my contract. I would like you know that I had been a Verizon customer since 2003 so I sincerely hope this is not the case. In summary – I would just like to say that I HATE this company. You have upset me, made me cry and have screwed me out of the privilege of an unblemished credit record. I was planning to buy a home in the fall – perhaps you would pay the extra it will cost me since my credit rating is no longer perfect. I would like a response within 30 days or I am going to go to the Consumers protection Agency about this, or better yet an Attorney. Sincerely Jane Strohm

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• 

  Karen LeVier, 8 Aug 2002 @ 5:20pm

  
  

  Terrible Verizon Service

  I went into Verizon last month to get a PDA phone for a new Job I had taken. I was told that the only way to get that phone was to add another line. That was the first error. They should have let me replace my phone and just pay the full price for the Treo 650. Then somehow they added broadband to my phone! I never requested this and the line item was hidden in a list of included features. This was the second error. Since I was going to be calling more on my phone I needed to have the calling plan minutes increased the next month. I tried to see if I could do this on line when I noticed I was getting near my limit but the website told me to go to the store. They said they could set it up for me. Yes they did I paid for it in the current month before my usage went up! Third mistake. Okay three mistakes I can get this corrected right? Wrong after five hours of phone calls and standing in the store lobby my account is still not correct and it is all my fault. I should pay a termination fee on the line they told me I had to set up..... This is the worst customer service I have ever received. I am so sorry I went with Verizon.

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• 

  Jane Strohm, 8 Aug 2002 @ 5:20pm

  
  

  I HATE Verizon - here is a copy of my letter to th

  Ref: Collection Agency Letter ex Customer Phone #: ###-###-#### Name: Jane Strohm Address: ################ To Whom It May Concern: I was a customer with you until the end of January/beginning of February 2006. I changed to T-Mobile because of three reasons: 1. Interchangeable SIM card allows me to use the phone in the UK 2. No service at my house 3. Disgraceful standard of service throughout my entire contract (bills/plan never correct from one month to the next) I presume T-Mobile contacted you, regarding contract termination, and I expected to receive a settlement invoice at some point. Since I received no paper bill, no email, or phone call and my online bill had a zero balance I assumed (how stupid could I be!) that I did not owe any money to you. This all changed on Saturday 27th May, when I received a debt collection letter from N.E.S for the tune of $770.90 dollars. Can you imaging my shock and horror???????????? What the hell is this amount for? How many penalties etc have I incurred? Not only has this upset me greatly but I HAD AN UNBLEMISHED CREDIT RECORD for the 10 years I have lived in this country and now it is DELINQUENT. Congratulations Verizon - you have shafted me to the bitter end!!!!!! So let us recap… NO BILL (online or paper), NO PHONE CALL, NO EMAIL…NO CORRESPONDANCE AT ALL since the beginning of February and then BINGO -- a collections letter and a DELINQUENT mark on my credit (I dropped from 588 to 577). What I would like from you is an itemized bill of the $770.90 you say I owe. I want my credit rating back to the way it was (removing the delinquency) and I want to deal with Verizon and NOT a Collection agency! I also suspect that the huge amount of money owed is to do with me canceling my contract. I would like you know that I had been a Verizon customer since 2003 so I sincerely hope this is not the case. In summary – I would just like to say that I HATE this company. You have upset me, made me cry and have screwed me out of the privilege of an unblemished credit record. I was planning to buy a home in the fall – perhaps you would pay the extra it will cost me since my credit rating is no longer perfect. I would like a response within 30 days or I am going to go to the Consumers protection Agency about this, or better yet an Attorney. Sincerely Jane Strohm

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• 

  someone with inside info, 8 Aug 2002 @ 5:20pm

  
  

  denny strigle's email address

  dennystrigles email address is denny.strigle@verizonwireless.com

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• 

  Robert Lipps, 8 Aug 2002 @ 5:20pm

  
  

  Verizon's Razr V3c Phone

  April 11, 2006 Ivan G. Seidenberg, President & CEO Verizon Communications, Inc. 1095 Avenue of the Americas New York NY 10036 Subject: Verizon Wireless Dear Mr. Seidenberg: I have to direct this letter to your office because the Verizon Wireless CEO has himself insulated from his customers. There does not seem to be an easy access to Mr Dennis Strigl or his office. I have been a customer of Verizon’s ever since they bought Airtouch, even before Airtouch bought CellularOne! I signed my first contract in April of 1991 and have never changed carriers. This is the first time I’ve been frustrated enough to take it to a higher authority! The circumstances: I set out to upgrade my phone(s) when Verizon ran an ad for two Motorola Razr V3c phones for $99. I did the research on the advertised phone and was impressed by it’s features and capabilities. However, since my efforts were for the phone, not the service, I made a mistake in judgment. You see Verizon had hacked the best technology out of the phone they would provide. Motorola provided it but Verizon blocked it’s customers from using it! I was not made aware of this fact until I had spend over two weeks trying to get it to work. I even spent 45 minutes on the phone with one of your tech reps trying to figure out what to do. She didn’t know it had been so severely compromised either. Had this information been up front and honest I could have made a better buy decision. I feel as though I was duped. Of course the phone works fine for it’s intended purpose so I’ll use it for the two year term I have agreed to. However, when it comes time to ‘upgrade’ again or continue on with Verizon, I will think long and hard about a company that removes capabilities for, what appears to be, it’s own corporate greed! If there is a legitimate reason, other than corporate greed, I would be willing to reconsider my thinking. For the reasons mentioned above, I believe this policy is short sighted and flies in the face of your corporate mantra - “We’re working for you!” Sincerely,

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• 

  Vince Brown, 8 Aug 2002 @ 5:20pm

  
  

  Verizon Wireless - Defrauds its' customers

  I was recently talked into buying an LG VX 8100 phone which the sales person said would sync with my IBM thinkpad through bluetooth, also said the phone would play MP3s. And on and on. All a fraud! All lies. Denny Strigil should be put behind bars!!! I spoke with a friend at LG, there is nothing wrong with the phone it is capable of doing it all! Just greed on behalf of Verizon. Boycott Verizon now.

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• 

  MIKO CARLITO PETRONI, 8 Aug 2002 @ 5:20pm

  
  

  THE LOST OF 7 YERAS OF PHONE NUMBERS AND ADDRESSES

  THE OTHER SUPEANA WILL BE GIVEN TO IVAN G.SEIDENBERG PRESIDENT ANND C.E.O. OF VERIZON...NOW I MAYBE MIGHT JUST BE A SMALL THORN IN YOU SIDE; BUT, I AM ALSO A HIGHLY DECORATED MARINE...I WILL HAVE 10,000 OF PEOPLE THAT WILL BE LISTENING TO ME AS WELL ASD THE FEDERAL COURT SYSTEMS AS THE COMMUNICATION LINES ARE TRAVELLING ACROSS THE STATE LINES...ALL I WISH TO RECEIVE IT THIS PROBLEM SOLVED OTHERWISE WHILE I AM BACK ON A TALK SHOW DISCUSSING MY CANCER SURVIVAL AND HELPING OTHERS OF THE WORLD AND WHAT VERIZION HASD DONE TO INHIBIT THIIS WORK, BECAUSE OF VERIZON NOT TRAINING ADEQUATE THE TECH INFO...THE BALL IS IN YOUR COURT...MICHAEL. C. PETRONI

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• 

  Ed, 8 Aug 2002 @ 5:20pm

  
  

  I beg to differ

  Sent an email to Verizon Wireless CEO D. Strigl. Within 4 business hours a Senior Cust Svc Rep called me (land line) and dealt with my complaint. I'd say that is the kind of responsiveness one dreams of.

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• 

  Me, 8 Aug 2002 @ 5:20pm

  
  

  Scum

  I have been scammed, but these men are human, they must have hearts, and I intended to make them beat a bit faster when I unleashed what their CSR's have put me through for the past 4 days after 11+ years of faithful service. $ time a day peopl say Fios or cable. New answer cable, and because of a simple employee of Verizon Wireless lieing to a techinical genuis, and costing me 500 more dollars this month, unprecendented, I have my shame on you, and every customer I work with each day to explain why, just as poor as their PPoE DSL failed, so will their Fiber Optic, with the horrible end user interface. Whether true of not, I will cost you Verizon at least 100k because they could not resolve my 500 bill that was created by a lie to 2 customers at the same time on 3 way....Thanks, Denny....pay up. 1.1million + last year you made right? I made about 25k. Your heart beats like the rest of us, and I have sat with Art Ryan at Pru, setup Geoffrey at Phiilip Morris upon retirement in the Bahmamas on our private air force, the world is about to know how you live as you rip us off with under trained CSR's, and I will find you for discussion next, I promise. With cameras, and press. Love, Me

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• 

  MARY WHITE, 8 Aug 2002 @ 5:20pm

  
  

  what is going on!!!

  IS THERE ANYONE OUT THERE CHECKING INTO THE MANAGERS IN THEIR STORE!!! MY FATHER WENT TO A VERIZON STORE IN CLEARWATER FLORIDA AND HIS TREATMENT FROM THE MANAGER WAS UNACCEPTABLE,, THE MANAGER WAS RUDE, HAD NO KNOWLEDGE OF WHAT HE WAS DOING,, EMBARRESED HIS FELLOW WORKERS IN FRONT OF US, WOULD NOT TAKE CARE OF OUR SITUATION WHILE WE WERE THERE,, IT LOOKED TO ME LIKE THIS PERSON SHOULD NOT EVEN HAVE THIS POSITION.. I HAVE DEALT WITH VERIZON MANAGERS BEFORE AND HAVE NEVER HAD A PROBLEM.. SO I AM ASKING DOES ANYONE EVER CHECK ON THESE PEOPLE? VERY UPSET ABOUT THE PRACTICE IN THAT STORE..

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• 

  Steve Lawrence, 8 Aug 2002 @ 5:20pm

  
  

  shitty business

  Not like anybody that can do shit about anything is going to read this but I have been getting over charged by this company for three years, and any time I try to reach anybody about it its like pulling teeth. and this fag that is supposed to be the CEO and prez of this shitty company has a bogus address. You send shit here and it ends up in a large waste of paper. it is 1 verizon way basking ridge new jersey 02920

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• 

  Johnny S., 8 Aug 2002 @ 5:20pm

  
  

  Consumer Responsibility......does it exist?

  First off, YES.....I am a Verizon Employee and proud of it. I have been with Verizon and its legacy company for 15 years. Most of that in sales/management and the last 5 in training. I first apologize to anyone who feels they have received less than stellar customer service from my company. Most of us really do care and want to be the best at what we do. I believe our leaders are among the best of any corporation in the wireless industry or any industry for that matter! It pains me to hear the frustration pointed at out leadership when most of the problems I read here are simple and can be resolved at any company owned store. It may take a Manager but options are always available. What is really frustrating is the uninformed consumer or irresponsible ones. The ones that only hear what they want to hear, pout when they don't and take it out on Verizon employees. For example lets take a water/liquid damaged phone/device. Why should Verizon or the manufacturer of the phone be responsible for a device that you got wet ? Why should Verizon be blamed for high bills when the consumer can change their rate plan at any time? Why should Verizon be blamed for a cancelation fee when the contract you sign clearly states that you will be charged for early termination? I could go on and on but the simple point is SOME consumers (not all) need to be more responsible. Do we make mistakes at Verizon....you bet we do! Is your company and everyone that works there perfect? At Verizon Wireless if it is our mistake, we'll make it right. If it isn't our mistake, we'll still work with you to make it right by offering options. If you don't see the options to be reasonable then escalate it to a Store Manager or District Manager. Last but not least.....if you have a problem, it is perfectly normal to come in and vent your frustrations but do it with tact and keep the personal attacts out of it! All of us at Verizon are human beings just like you. I can promise you that whatever company you are dealing with if you treat those employees with respect and kindness they will go above and beyond to help you. Treat them like trash....expect an attitude!

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• 

  lisa taylor, 8 Aug 2002 @ 5:20pm

  
  

  !!!! Contact Dennis Strigl !!!!

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• 

  mary white, 8 Aug 2002 @ 5:20pm

  
  

  unfair

  it has come to my attention that verizon wireless is not taking money away from its employees when the sell over their quota i have always supported verizon as a decent company but no longer will be doing that i am removing myself from your services and telling others to do the same.

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• 

  MARY WHITE, 8 Aug 2002 @ 5:20pm

  
  

  WHAT, VERIZON NEEDS MORE MONEY???

  YES VERIZON DOES HAVE PROBLEMS, I REALLY DID NOT KNOW ALL OF THEM TILL READING THIS SITE, AND I AGREE TO ALL TO PASS THIS ON AND ALSO TO INCLUDE THE UNFAIR TREATMENT OF THEIR VERIZON WIRELESS EMPLOYEES. NOTHING ELSE TO SAY BUT SHAME ON YOU.

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• 

  STan, 8 Aug 2002 @ 5:20pm

  
  

  Verizon

  Verizon is the best carrier there is. Not only do they treat their existing customers better than there new customers they are always willing to work with you if you need an early upgrd... Every two years I get $100 credit that no other carrier offers!! Had t-mobile (crappy service) had cingular(bad customer service) and had sprintNextel (just BAD). Overall I am satisfied to be a verizon customer.

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• 

  Kim, 8 Aug 2002 @ 5:20pm

  
  

  Verizon Wireless

  I would encourage everyone that has a problem with Verizon Wireless to take a moment to reach out to management to help get your problem solved (Store Manager, District Manager, Director, Call Center Supervisor). Like in any industry, there are going to be situations that you have, employees that are not quit as customer focused and problems with equipment or service. Someone can help you! On behalf of over 58,000 employees at Verizon Wireless, I assure you that 99% of employees do care about your problems. We are empowered to help our customers at Verizon Wireless. Sincerely, Verizon Wireless Employee

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• 

  James Cobb, 8 Aug 2002 @ 5:20pm

  
  

  Lack of customer service

  I have called, written and attempted to e-mail Verizon Wirless for over 6 weeks. Not even the courtesy of a reply. A letter to Dennis Strigl has gone unanswered. We, as a company, are taking our business elsewhere.

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• 

  Roxanne Ellis, 8 Aug 2002 @ 5:20pm

  
  

  Disabled Beware!!

  After Serveral attempts to get our out of date phones to work properly. (mind you, they were one year old on a 2 year contract and already out of date) I called Verizon 2 times and my husband went to one of their service centers to be told to buy new phones at full retail or be charged $150 cancellation fee. All 3 persons told us this. Being disabled and unable to get around easily plus the fact that my form of disability is aggravated by stress. We decided to cancel our account and go with another carrier with better coverage and pay the $150 cancellation fee. My final bill came in at a whopping $489 and we hadn't even gone over our minutes!!! Now spending days trying to work this out and get some help, I was told sorry you misunderstood! 3 times? Both my husband and I? I don't think so. We would have never cancelled had we known how much they were going to charge us. So I told them we would come back and finish our contract. Now I am told to waive the cancellation fee I would have to sign a new contract and buy new phones. You've got to be kidding. Our phones are a life line between my husband and I. Someone with a disability needs to be able to contact some one quickly. My conculsion is, Verizon cares more for the almightly dollar than their customers, perhaps even their employees who apparently received very little if not any customer service training. If you need your phone and wireless company to be dependable. Don't look to Verizon for this service.

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• 

  Melissa Nevitt, 8 Aug 2002 @ 5:20pm

  
  

  A terrible experience with Verizon Wireless

  Mr. Strigle, My name is Melissa Nevitt. I have been a customer of verizion for over 11 years. I received a letter stating that I would receive a credit of $100.00 if I come in and upgrade my phone, which I kept for over 3 years. I finally did this and at the same time I added my husband and we switched to a family plan with 1400 minutes. I received 2 bills from your company, My bill for the number 317-727-1314 showed no credit for my equipment that I bought and I receive another bill for number 317-727-2577 with a separate account number for my husband that was $186.00, they charged him for every minute he used the phone. Those minutes should have been against the 1400 we bought with the family plan. I made a call on November 17th, December 7th and December 13th. One lady said it was fixed and I would receive credits. The call on Dec. 7th, said she would credit my husbands amount and give me the 100.00 credit for the equipment. She said that she would have the credit department call me within 2 days to confirm. I called on December 13th because I had not heard anything and was worried because my bill was due on Dec. 11th. This 3rd lady tells me that "No" she cannot give me the credit for my equipment (even though I was sent a letter stating that I had one). She said I would have to go back to the store and work it out with them. Then she proceeded to tell me that she would have the credit department get back with me AGAIN.....which they have yet to do. Now my bill is late and your company is charging me about $250.00 more than they should have. That is crooked and it really makes me wonder if your company charges people more than they should on a regular basis. I am so upset. I have called NBC, CBS and ABC about this problem....I have called my brother-in-law that has a nationally syndicated radio show in the mornings....he will air my complaint and let people know how your company does business. You are ripping people off and I am starting to think it is intentional. Your employees all had a different story when I called...one would give the credit, one would not....one was as rude as can be. You can verify this by listening to the conversation which I am sure was recorded. I want this resolved and I want it resolved now. Melissa Nevitt 317-727-1314

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• 

  Robyn Arias, 8 Aug 2002 @ 5:20pm

  
  

  COMPLAINT AGAINST VERIZON

  LETTER OF COMPLAINT: Dear Verizon Wireless, I want to begin this letter by stating that this is my first letter of complaint to ANY company or service. I have been a loyal Sprint customer for 3 years until last Friday (August 20, 2003) when I switched to Verizon. Unsatisfied with the prices of plans offered by Sprint and due to their poor customer service, my family and I were on the hunt for another wireless company to switch to. My mother had given me an article which rated Verizon Wireless as NUMBER 1 in customer service, which we later found out must have been rigged. The mission was simple: we wanted to switch to the family plan offered by Verizon and for my brother and I to keep our phone numbers. Little did we know it would take 3 ATTMEPTS to accomplish the mission. Our first attempt in at the Camarillo store was futile as there was ONE person to take care of a list of customers�.so we left. On the second attempt: my mother actually �got to speak to a real person� at the Camarillo store�which clearly informed her that my brother and I would need to BRING IN our cell phones so that they could �re-program� them in order for us to keep our phone numbers. This of coarse was false information. Finally, I rushed into the Verizon at the Glendale Galleria (near my apartment) on August 20, 2003 (Friday morning) at 10 a.m. right when the store opened. A young women with a clipboard had a asked me why I was there and put my name down on a list. I was third in line��.whhhewww�I had made it! While waiting, an older women came in after me and her name was also placed on the list. TO MY SURPRISE, moments later: the older women was allowed to be helped BEFORE me and ANOTHER customer. The other customer got really upset and told the young women with clipboard that �that wasn�t right to let someone cut in front of everyone!!� The young women with clipboard answered with �she is only here to upgrade her cell phone�. Meanwhile, the customer that was supposedly there to just �upgrade her cell phone� took a nice 45 minutes TO DO SO!!!! After, standing there and stewing over the fact that in fact I had gotten there first�and NOW WAS WAITING ON SOMEONE BEFORE ME�.I also complained to the young women with the clipboard. I simply said to her, �I don�t understand the system of having a list; when you are just prioritizing who gets helped first�. She then replied with, �My manager told me to do it this way�. I just stood and thought: �WOW�. Does Verizon REALLY just hire DRONES to do their jobs???? It�s really quite simple: WHOEVER GETS TO THE STORE FIRST SHOULD BE HELPED FIRST. It�s not Rocket Science. I am definitely not expecting a response from this letter�.as you are a very big corporation and probably do not care about this little complaint. I just want to get the word to others and let them know of the poor service encountered just days ago. And if it means sending this letter to some writers and editors of newspapers��then so be it. ** If your company really cares about customer service�..then may I suggest this does not happen to other customers?? Sincerely, Robyn Steffani Arias Store I visited in Glendale: (Friday: August 20, 2003 at 10 a.m.) 1327 Glendale Galleria GLENDALE, CA. 91210 (818)553-0470 Manger�s Name: Yabba

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• 

  RICHARD LEONARDIS, 22 Oct 2007 @ 10:14am

  
  

  CELL PHONE SERVICE

  MY EXPERIENCE WITH VERIZON HAS BEEN HORRIBLE TO SAY THE LEAST.THEN I CALLED DENNIS STRIGLS OFFICE I SPOKE TO MR STRIGELS ASSISTANT WHO WAS ABSOLUTLEY TERRIFIC,FROM THAT POINT ON THINGS HAVE GOTTEN MUCH BETTER.IT IS NOW APPROX.10 MONTHS LATER THE PEQPLE IN THE STORES HAVE MADE A VAST IMPROVEMENT, MY BEST EXPERIENCE WAS WHEN I CONTACTED DATA SUPPORT,AT THE COLUMBIA CONTACT CENTER AND SPOKE TO A BILL SCHMITT.THIS GENTELMEN NOT ONLY SOLVED MY PROBLEMS BUT FOLLOWED UP WITH ME.THANKS TO PEOPLE LIKE THIS,YOU HAVE RESTORED MY FAITH IN VERIZON.THANK YOU

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