DirecTV DSL Customers Get Very Brief Reprieve
from the move-already dept
Having gone through the experience multiple times, I do feel bad for all the DirecTV DSL customers who are looking for new service providers. DirecTV, noticing that 2/3 of their DSL customers haven't done squat, has decided to give them two extra weeks to find a new high-speed internet access provider. After that, though, the company is probably going bankrupt, so don't expect much more support. What I wonder is what's really happening with the 2/3 of their customers who haven't moved to new services. There are a few possibilities. (1) They haven't been paying attenntion and don't realize they're about to be cut off. (2) They know that they're going to be cut off, but they're lazy and hoping that there's some sort of miraculous change-of-heart/savior who will just make everything ok. Or (3) they're sitting at home waiting for the damn cable modem installation people to show up. I'm guessing, with so many people needing to switch service providers, the lead time in getting a new line has gone up, so many people are simply stuck waiting. The only consolation I can offer is that for me, there usually was no warning before the service got shut down. In fact, there were usually multiple assurances that the service would never shut down.
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
I'm one of the 160,000 affected
I can't get SBC-Yahoo! DSL (the preferred transition partner) because I don't use Ameritech for my home phone service. Even though SBC provides the 'last mile' of DSL to my home, they don't want to deal with me unless I sign up with their over-priced phone service.
Cable modem is even cheaper than DSL, so I don't mind at all.
[ link to this | view in thread ]