Dell Swamped With Unauthorized Refund Requests
from the should-have-thought-this-one-through dept
Dell has apprently been swamped by unauthorized refund requests after details of a special rebate program for certain students/employees was posted to the web. They're now going back and angering a number of people by telling them their rebates are being denied. The thing is, at this point, Dell should have known better. If your offering any sort of deal online, you know it's going to spread. If you want to limit it, you need to verify from the beginning that the person fits the requirements. To go back later only creates bad will (no matter how correct they may be from a legal standpoint).
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
No Subject Given
Mind spinning.
[ link to this | view in chronology ]
Re: No Subject Given
No, that's not what I said at all. My point was that Dell should have set up the system so that it wasn't easy to cheat. They should have known that this would happen.
I agree that they're in the right to go after people, but that doesn't mean it won't create bad will towards them (which is exactly what's happening).
[ link to this | view in chronology ]
Typical Techdirt
[ link to this | view in chronology ]
Re: Typical Techdirt
1. I have no idea what this has to do with the article posted above.
2. There have been studies showing that file sharing boosts sales.
3. If you think that's the only reason I argue against the RIAA/MPAA you have completely missed the point. File sharing is a GREAT technology for the industry because you have a system that decreases costs FOR the industry. Any industry that tries to shut down a system that reduces its costs instead of embracing it and figuring out how to use it to its own advantage deserves to die... which is a wish quickly being granted by the marketplace.
[ link to this | view in chronology ]
Dell Rebate
[ link to this | view in chronology ]