Computer Glitch Awards Plenty Of Frequent Flier Miles
from the frequent-email-glitches dept
American Airlines admitted today that a computer glitch from Kellogg sent emails to an unknown number of people erroneously telling them they had won 25,000 frequent flier miles on the airline. American says they're apologizing and giving each recipient 500 miles as a consolation. I don't see anything wrong with this - though, historically when things like this happen, people often get angry and demand the full amount. Plenty of companies have caved in to avoid what they believe would be a publicity nightmare. With all the problems American Airlines is having these days, I wonder if they'll end up doing the same thing.
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