High Speed With The Highest Anxiety
from the now-what? dept
It appears that telecom company execs really have no clue about where their industry is going and aren't sure what to do next. From this article about a recent telecom industry conference, it sounds like most telecom firms are on the defensive, and are scared of new technologies, having no idea how any of this will play out. Of course, that's the type of situation that is ripe for a single company to take a stand and really embrace new technologies and offer enhanced services that customers really want. Whether or not there's anyone in the telecom industry willing to go that far remains to be seen, as they're not exactly known for their risk-taking behavior.
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cust service
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A bit narrower
"Verizon is clueless" is not news to much of anybody, with the possible exception of Verizon management.
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