Are Scare Stories Really Good For The WLAN Business?
Hutchison Fights 3G Battle On Voice

AT&T CEO Challenges Industry To Improve Customer Experience

Say That Again

from the well,-at-least-they-admit-they-suck dept

Fri, Jun 6th 2003 4:46pm — Mike Masnick
AT&T's CEO is admitting that the (and the rest of the industry) sucks at customer service, and has said it's time to do something about it. While it's nice to know he realizes that most telecom companies put customer service as the very last priority, I'd rather see some results than just hear him talk about it.
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  1. identicon
    The Pyro Beastial Necrofeliac, 6 Jun 2003 @ 9:29pm

    No Subject Given

    Kind of like the pot calling the kettle black, don't you think? Try getting support for AT&T Broadband, and try following the long series of numbers they give you. It will take four hours of dialing before you even get a live person. Then it's inevitably the wrong number. That's the big reason I don't deal with them anymore.

    [ link to this | view in thread ]


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