Sprint Improves Network, Customer Service

We should expect stories like this and the Verizon one just below in the months to come. These are the early signs of WLNP. The ability of customers to switch carriers and keep their phone number will force carriers to compete on the issues that matter most to customers, such as coverage (which results in better call quality) and customer service. In this vein, Sprint PCS is announcing improvements to their network including 1,700 new cell sites, network improvements, improvements to their support call center, and simpler calling plans. But to give credit to Sprint and other carriers, many of these changes would have happened even without WLNP - the big difference is now they are going to make a serious effort to listen to the customer, take appropriate actions, and by gum, they're going to tell the consumer about it.
Hide this

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team


Follow Techdirt
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Discord

The latest chatter on the Techdirt Insider Discord channel...

Loading...
Recent Stories

This site, like most other sites on the web, uses cookies. For more information, see our privacy policy. Got it
Close

Email This

This feature is only available to registered users. Register or sign in to use it.