In Search Of Amazon's Customer Service Number
from the and-there-it-is... dept
theodp writes "A deal giving Amazon the right to use the British Library's bibliographic catalog will make it possible for you to find millions of books going back hundreds of years on Amazon's web site. What you still will not be able to find on Amazon's site is a customer service telephone number. That isn't because Amazon lacks a customer service number. Rather, it's because Amazon doesn't want you to find it. So says Slate's Timothy Noah, who does holiday shoppers a favor by tracking down the elusive number (1-800-201-7575) for those problems that can't be solved without a human voice. "
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MLO
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Wish I had it last year
This guy deserves a big thank-you, although I'm sure Amazon won't be happy.
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Re: Wish I had it last year
This is exactly what turned me away from Amazon. The occasional snafu was getting quite ordinary, and there was very little recourse except through email, which usually either didn't work or the response was too poorly worded that I'd end up ignoring the important emails while cursing the unimportant ones.
They expect that all the support answers will be solved by throwing up a webpage, but being charged twice for an order I never received (that I made!,) and then having no recourse to get the situation rectified.
In the beginning, email worked fine, but over the last year before swearing off them in June, I'd send emails ("like, the 'where's my stuff site says the order was shipped three weeks ago, but the shipper has no record of ever receiving the shipment?' email.",) and would eventually get a response from someone who would blame my credit card company for denying credit (I checked with them, they made no such denial,) or blame the shipper for failing to deliver the package, or that the package was probably stolen in transit or on my doorstep (which the shipper denied all three cases,) and wouldn't accept the fact that they were screwing up. I didn't care who was screwing up, I wanted my package, and all I wanted for them to do was charge me the correct amount and send it.
Then again, in light of this, I could see why they wouldn't want the number available...too many angry phone-calls from irate customers who want Amazon to fix their errors and deliver what they promised...
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Tell me about it
The only way I found it was by disputing the purchase with the CC company. They asked me why I never called Amazon. When I told them, the CC company gave me Amazon's phone number. Once I called, the problem was cleared up in 5 minutes.
Needless to say, I don't buy from Amazon anymore. If they can't be bothered to do a responsible business, I can't be bothered to buy their books.
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Re: Wish I had it last year
would you pleeeeeze share with me the email address for amazon customer service? I cant use the phone number as i am ringing from Tokyo and its always engaged. I expect Aamazon has taken it off the hook or its in great demand.
Thank you
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Re: Tell me about it
PS: Please don’t be angry about my english, it’s not my native language, thanks.
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Amazon has pulled a bait and switch
I tried to go back and start the order all over again, and, I clicked on the copy that said, $8. something, NEW, and when I went to the checkout, it said $16 something. THIS IS BAIT AND SWITCH WHICH IS AGAINST THE LAW.
Can anyone tell me how to report this to Amazon which you can't do on line or on the phone?
Love,
Fibrobetsy@rcn.com
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Note, however, that their responses aren't any better than their email responses. :-/
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Re: No Subject Given
877 780 2464
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You are right, often when you need their support number is not found, probably they hide it because of the large flow of customers and possible calls. But I had a case when I wanted to cheat on behalf of the sellers of Amazon store, when I got a call on my mobile and asked to confirm my card details. Well I did not, and then checked the number in the database http://seewhocalledme.com/, it turned out that these are ordinary scammers. But I don't know the real number from Amazon, and I couldn't check it out right away.
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