Self-Checkout As You Shop
from the why-wait-until-the-end? dept
We've written about the increasing popularity of self-checkout solutions at various stores. Now, grocery chain Albertson's is trying to take that process one step further by giving shoppers handheld scanners that they can use to scan items as they put them in their cart. With the more traditional self-checkout scanners the anti-theft system involves placing the item on a tray that checks its weight against the expected weight - and a person monitoring a number of the self-checkout stands. With the handheld scanners, however, the anti-theft mechanism appears to be mostly (you won't believe it...) "trust". That's right. They're actually trusting most people to be honest. They are doing some random checks of people as they leave to make "verify" just how trustworthy they've been - but so far, the company reports no theft problems. Of course, this type of solution probably won't be needed once we get to the point of using RFID tags in groceries - but as someone who absolutely hates waiting in line at the grocery store, this sounds great to me - though, I wonder if you can "change your mind" on an item that you later decide you don't want.
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Trust? Not in my neighborhood!
First the liquor will "vanish", then the meat department, then anything else...
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No Subject Given
I really liked this idea, and it certainly sped up the queues. But it was soon dumped in favour of traditional check out processes. I guess they just lost too much stock due to dishonesty.
Apparently this happened with all the supermarkets country-wide, that were taking part in the new system.
It puzzles me as to why they think that trusting the customer will work now. I guess someone still has faith!
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No Subject Given
Yes, you can change your mind. Press a "-" button and rescan the item. It is deducted from the list.
Trust: You must use your Albertsons preferred card to obtain the scanner before shopping. Now, any logical reader of this forum will point out 50 or 100 ways this is meaningless... but the psycological value of putting people in the mindset of "I gave an ID card; if I get caught with innaccurate data (i.e. stealing)..." that mindset is invaluable.
Still it will be interesting to see what the loss rate is... higher or lower than stores without the scanner?
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Honesty
Perhaps leaving your Driver's license @ the customer service counter in exchange for a hand scanner would be the best deterrent for theft. If your identifying yourself ahead of making any transactions, chances are people would be less willing to take the chance of being dishonest.
Personally, I will never go this route ( or use those damn self scan machines ) because why should I scan my own groceries, bag them and do all the other labor when I pay the EXACT same price as allowing a cashier and a bag boy to do it ?
Offer me 5% off my grocery bill to do the cashier's job & I might consider it ...
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Re: Honesty
Before the Albertson's near me implemented self-checkout, my wife and I would only shop there for short-notice, must-have items when we didn't have time to go to another store. Now that they've got self-checkout, that's the only place we shop. Why? Because we don't have to deal with morons.
We haven't shopped at our previously preferred grocery store since Albertson's put their self-checkout registers in place.
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Re: Honesty
Hopefully next time I can get you to bag and ring up my groceries ...
The vast majority of the supermarket employees I deal with are polite and efficient.
How many times will the automated scan systems fuck up and you have to wait for a human to come fix the error anyhow ?
Machines can't reason.
Machines don't do well with the coupons.
And why the hell do I have to put my ONE item down on the counter after scanning it so the machine can weigh it and tell I'm not a criminal ?
You must enjoy the pimply faced kid watching you do his job.
Besides, do you have all the produce codes memorized or do you enjoy paging through the book to find out the code for apples ?
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