Apple Stores: Tactical Success, Strategic Failure?
from the good,-but-different-results dept
While all the straightforward evidence suggests that Apple's retail story strategy is doing great, Business Week takes a closer look at some of the numbers and begins to question whether or not it's making the strategic impact that Apple had hoped for. While Apple initially claimed that the stores were only designed to be showcases (just like Sony's stores), they're actually selling quite a bit of product, and have become something of a cultural landmark. Still, one of the main strategic reasons that Apple launched the stores was to win over non-Macheads and convince them to make the big switch. While there are some anecdotal stories about people switching, the overall numbers don't support the idea that Apple is really convincing all that many people to leave the PC world. So, while the stores may be a great tactical success, they may have missed out on what was expected to be a strategic win.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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Switch to what?
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Re: Switch to what?
thou a vary fast 'gaming' laptop would be nice :)
i have an ibook & several x86 boxes including one win2k that is mainly for (latest) games, an area that apple is poor in.
one of the reasons i have an ibook, is that its unix and its not micro$oft. it also works. it very rarely 'bsods'. it doesnt get viruses. it does updates easily. i dont spend hours f*king around with trying various combinations of drivers or rebooting because the mouse moved.
i think this is a marketing strategy that apple dont get. how many hours/$$ is wasted in corp workplaces due to m$ viruses ??
while a dual opteron will be really nice, what os (& apps) are you going to use on it ?
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Switch strategy is so three years ago
I wouldn't be surprised to see Apple push the notion of the digital media hub further and further to step on the toes of Sony, TiVo and other consumer electronics providers by launching some sort of non-computer "hub" at some point. Others have tried with little success, but Apple have shown some savvy in spaces where others before them have failed. On the digital media front Apple seem to be the only brand out there that appeals to wide segments of the population, encompassing concepts of cool, easy (or at least easier) to use and even a little geeky in a good way, and all the time being both populist and exclusive at once. The stores play right to those strengths and that strategy.
(Before you say it, yes, I am familiar with the Newton and how Apple failed while others succeeded. They've come a long way since then.)
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But!
People just don't switch overnight. They don't upgrade overnight. Strategic changes take time, most times years. Strategic is long-term, tactical is short.
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Re: But!
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Re: Switch strategy is so three years ago
http://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0000320193&type=&dateb=&owner=include& start=0
If they fail to convince people that the iPod is part of the experience of using a Mac, they either have to sell (at least) 3 iPods for ever Mac they fail to sell, or lose profits. Their marketing campaign for the iPod certainly has not made this commnection. You can't GROW to a $10 billion/year company (as Fred Anderson said they wanted to do), with their current strategy.
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Just because Apple marketshare is declining does n
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Re: Switch strategy is so three years ago
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