Want Fries With That Outsourcing?
from the what-can't-you-outsource? dept
theodp writes "The NY Times reports that even restaurant jobs are not immune to outsourcing. Pull into the drive-through of a McDonald's just off U.S. 55 near Cape Girardeau, Missouri, and the person taking your order is more than 900 miles away in a Colorado Springs call center. A McDonald's IT VP says it is 'way, way too early' to tell if the call center idea would work across the chain's 13,000 U.S. restaurants." The claim is that by centralizing this service, it reduces the error rates and gets people through the drive-through faster -- though, it's not entirely clear why that's true.
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
Might work in California
[ link to this | view in chronology ]
big deal
[ link to this | view in chronology ]
Multicultural Mc Moron Meals ... to GO !
I can just see pulling up to window # 2 now:
Look you dumb taco eatin' green card carrying dolt ...
I TOLD the dot-headed cow worshipping curry slupper over in Bangalore via the speaker I wanted that " All American Meal " WITHOUT cheese !!!!!
What ? You don't take peso's or rupees ? ! ?
Well fuck ya then you multicultural liberals ... Why do you want my American money ?
[ link to this | view in chronology ]
Re: big deal
Fewer than 1 in 10 turn off their engine, and those that do aren't driving these larger trucks with the painfully-loud engines. I was amazed how much I could hear when the engine went off and the customer actually spoke AT the mic. No shouting, just speaking.
[ link to this | view in chronology ]
Re: big deal
[ link to this | view in chronology ]
No Subject Given
[ link to this | view in chronology ]
Towel heads
UPSIZE THIS, asshole !
[ link to this | view in chronology ]
Apu
[ link to this | view in chronology ]
No Subject Given
[ link to this | view in chronology ]
No Subject Given
[ link to this | view in chronology ]
Unoffical spokesman for Wendy's
WHERE's THE BEEF ?
[ link to this | view in chronology ]