Your Ex-Carrier Can Stalk You
from the leave-us-alone dept
Database company Accudata has a new offering likely to annoy the hell out of many people. They're offering a service to carriers to help them track down and annoy anyone who has ditched them for a better provider. So, if you thought you had finally gotten rid of those awful "we want you back" letters by changing your phone number, your address, and possibly your name -- too bad. Accudata is on the case and going to make sure that the rest of your life (starting 24 hours from when the carrier gives them your name) you will be hounded by requests to come back to the carrier who wouldn't seem to lift a finger to help you when you actually were a customer, but preferred to charge you extra fees for just about everything. If an ex-significant other did something like this, it would be called stalking. However, apparently, in the business world, it's called "marketing." Next thing you know, your carrier will start making drunk phone calls to you at 2am wishing they had you back as a customer...
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Bad Marketing
Day one in basic marketing is that it is easier & cheaper to keep a customer than it is to get a new customer. The whole business model will not be about retaining customers, it will be about turning everyone into a new customer. If you care more about me when I leave than when I am actually a currentcustomer, it is usually too late, unless you offer me a profit sacrificing offer.
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Just last week
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Re: Just last week
She probably lost her job for entering 555 - 1212 into the ever important database.
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No Subject Given
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Re: No Subject Given
I've let Providian spend about 50 DOLLARS trying to collect a full 47 CENTS from me. I wouldn't DREAM of paying that bill for anything! I derive far more pleasure from knowing I am sucking the profits right out from the shareholders that invest in corporations like Providian. I've told the customer service people that I am too destitute to pay it ... that they can come and collect it from me ... that I will bequeath a FULL 50 cents to them upon my death ... ALL kinds of amusing responses.
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Response to your Worries
You seem to be missing the point that these people have ported their numbers to a different carrier. They still have the same phone number. We're not trying to find the perons that's gone from XYZ Cellular with 469-555-1122 to PBX Cellular 469-555-9988. What we find is the person that switched carriers and kept the same phone number. All we do is tell XYZ Cellular that their former customer has ported their number to PBX Cellular.
XYZ can still call their former customer even without using our service. Our service provides an extra value to their win-back marketing efforts by letting XYZ know that they're competing with PBX on the win-back.
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