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sometimes
The first case is usually a matter of inadequate information online, or needing a subjective impression of the physical object, not just its specs. Like needing to know the layout of the jack panel, not just the enumeration of jacks, or seeing how a dynamic picture adjusts to room conditions rather than reading over the algorithms.
The second case is often reserved for large, heavy objects, or with things I think I might need to return. It's often cheaper to pay a slightly higher price at brick-and-mortar retail than to pay shipping charges for something really heavy. If I think I might have to take something back, especially if it is also big or heavy, I'll look at getting it locally at retail so I can just drive it back if there's a problem.
Differently put, I think the answer is that price is not the only consideration, there are often logistic issues that influence where to purchase.
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when buying offline is your only choice...
[insert shameless plug here]
I've been working on a site to help fix this problem - MarketSquare.com. It's only in San Francisco right now but it allows visitors to search for products on the site that are all available at local SF retailers. Saves a bunch of trips to stores looking for what you need (and helps support our local SF shops!)
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