Banks In South Africa Say Too Bad If You Have A Typo
from the such-is-life dept
Banks in South Africa have taken an interesting approach to how money is transferred via online banking. While they ask you for a variety of information about the account you're transferring money to, including account number and name on the account, they only look at the account number when making the transfer. In other words, if you make a typo and transfer money to the wrong account, too bad. Your loss. Now, obviously, people should be careful and double check the numbers they type in, but typos happen. And, at the very least, the bank should attempt to match the account names, since they have that information. If the names don't match, give back an error message. Instead, they say it's just too hard, and they accept no liability in the matter. If you're sensing a pattern here, you're probably right. Banks have decided that they aren't liable for anything that happens online, pretty much. Perhaps that's why they often seem so free with your data.
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Even when it's their mistake!
I had done business with a local ISP where I signed up for 3 months of service, pre-paid with a check. Normally, this ISP did business by doing EFT debits from customer accounts each month but I told them in advance that I did not authorize that and when my 3 months were up, they were to disconnect my service. I crossed out those provisions in their contract before signing it (and kept a copy).
They proceeded to debit my account anyway.
When I got my statement the next month, I went down to the bank to have them explain the EFT. They told me that I had 24 hours to dispute that particular type of EFT and in order to get my money back, I had to convince the business refund the money.
Needless to say, I was livid. It is the most stark example of your bank doesn't care about you that I have ever personally witnessed and is the reason that I never provide any business except my credit card companies and my utilities with checking account information anymore. Everyone else is either a credit card or cash transaction.
Your bank does not care and will take no steps to protect your or your money.
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account numbers
No one checks the account numbers when going to the summary page unless something is wrong. Since the names match the customer doesnt notice as quickly (think business accounts where there are lots of transfers all the time)
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I'm not a banker, but I almost sympathise
This kind of stupidity happens on all levels. Small business, big businsses, governemnt. People just don't know how to keep a secret.
It is my own opinion, that if somebody gains access to your account, through legit means (IE, they use your UN and PW to get to your online banking page), then it really isn't the banks fault. However, if the crook gets your banking information by compromising the banks own security measures, then it is the fault of the bank, and the bank should be held liable.
That being said, it is very easy for banks to cross reference inforamtion, and not send a transaction through if names, numbers, and addresses don't match 100%. It is even easier to detect if your banking system allows those transactions to happen without the help of a human being (which happens way more than you think it does).
However, most banks, while trying to provide good cusomer serivce, keep the checks and balances standards pretty low. And I can understand why. The one bank that I work for, that has very tighet security standards, also has more mad clients than any of the other banks that i work for. Their volume of complaints based on "user stupidity" is three or four times that of any other bank in my client base.
Needless to say, I have no sympothy for those who complain because they didn't know the proper spelling for "Bank of America". And being a poor speller myself, I can tell you how frustrating it is to have to attempt a transaction a couple of times. However, there is a higher since of security, simply because it is that much harder for ME to make a mistake and loose money. Sadly, not everybody sees it that way.
To make things worse, the bigger the bank, the worse the problem is. Small banks might do only twenty or thirty wires a day. Bigger banks might do hundreds, and bigger banks still do thousand and hundreds of thousands. Even if the typo error rate was only 1% (I can tell you right now that the number of client errors in small banks is much much higher than 1%), and of that 1% only 3% compained, that is still a lot of money, and time wasted on the banks behalf because of all the people who don't double check their work before clicking the send button.
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Re: Even when it's their mistake!
Please explain how this is the banks fault.
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Stolen
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Re: Even when it's their mistake!
That is not a mistake on my part, that's criminal fraud on the company's part and my bank didn't lift a finger to verify that it was a legal transaction, that the account holder (me) had authorized it, or to put the situation right once they were informed that they had facilitated a fradulent transaction.
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Re: Even when it's their mistake!
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Re: Even when it's their mistake!
so you will need -token
-or you have to be able to answer a specific, changing question.
or biometric (but I doubt it...too expensive and still can be broken easily)
Banks typically do their parts, but i don't think banks should grow as big as some have. It becomes too hard to keep track of everything and spot errors. They aren't perfect either, the best way to protect yourself is to just be smart with your identity and choose a good, respectably bank that has a good record. They do have procedures over errors and should have instantly halted the transfer or refunded it pending a 10 day investigation...thats a law.
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