How GoDaddy Lost A Longtime Customer
from the think-that-through-more-carefully dept
zanek writes "When an ISP that has been with you through thick and thin hits the road, something's wrong. Email Battles gives you the play-by-play on how a single phisher destroyed Go Daddy's relationship with NectarTECH, an ISP that managed over 200 Go Daddy accounts and 600 servers." We saw some news of this story developing over the weekend, but there were a lot of conflicting reports. The Email Battles account has a lot more details and both sides of the story -- though the title is misleading. It wasn't a single phisher that "lost" the account, but some bad decisions on the part of GoDaddy. It still seems worrying that GoDaddy basically completely took down this entire hosting firm over what appears to have been some sort of misunderstanding.
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wow..
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no surprises
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Both sides suck
Have you heard the mp3s? Though godaddy was clearly in the wrong for switching off the nameservers, so too was marc for not clearly stating from the beginning that the situation was taken care of. In both phone calls marc never clearly stated that he had taken care of the situation. In fact, in the second phone call, he was praticially waving around a credit card to get the site online. Frankly, anyone that is going to try to buy people off doesnt deserve to get the site online - espicially when he never clearly states that the phishing problem has been taken care of.
In those same phone calls (really during the second call) you clearly hear the godaddy rep saying that he simply needs to follow directions in the email. The directions are 2 whole long steps: 1. fix the site 2. reply via email. Instead you have marc complaining about how long the process would take (but isnt isnt it already done??) from an email that he aparently cant find (which I suspect hes lying), and in addition praticially forces his credit card through the phone at the godaddy rep.
Dont get me wrong - Im not standing up for godaddy support. They clearly suck, and the first phone call is a huge indicator of that. However, as a hosting company with a 'datacenter', you better make damn sure that your domain is protected - and that means calling up godaddy from day one. If you dont get a reply in an hour from the first abuse report (after you have the situation cleaned up), you better be on the phone.
I suspect that marc will be more careful in the future.
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godaddy
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"GO Daddy did exactly as they should have done
Here's what happened:
The phishing script complaints to netarch.com go all the way back to at least November. Nectartech.com had been notified, yet chose not to address the issue apparently.
The only way at that point to get the phishing site offline was to pull the registration. Something that godaddy's TOS/AUP allows for in cases such as this.
Put the blame where it belongs - with Nectartech.com"
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Re: wow..
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So Dumb
Basically, the real emergency was that their porn websites were down and nobody could buy.
Yes I heard both mp3's and I sympathized with the guy....until about the 10th time he said "This is an emergency!" Then I got an annoyed feeling in the pit of my stomach that this guy was trying to stall and pressure the sales rep; when something more was behind it.
Ever notice that the guy says he's a "friend" of the owner. Like who in their rightful minds would allow their friend to call in on the behalf of their company?
Anyhow, even though I don't agree with some of GoDaddy's spam policies, they didn't deserve the crap this guy has done to them. He basically retaliated because GoDaddy didn't provide access to their porn sites quicker when all he had to do was follow basic instructions in an email.
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Re: So Dumb
Who gives a crap if it was porn. Godaddy makes up their own rules and what they did was illegal.
Read the EMAIL ...
RTFM ...
Customer Service at it's finest...
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Suck Godaddy
They so call to protect from SPAM mail and virus.
Suck!!!!!!!!!!!! if want to control above mention problem they actually can install Anti-Spam and Antivirus software.
SUCKKKKKKKKKKKKKKKKKKKKKKKKKK
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godaddy.com
"Follow the instructions there and you are done!"......................................................................... WHAT?!?!
Thats the dumbest thing ive ever heard. First of all, those instructions are worthless, for example:
it asks me to create a totally new account just to setup my hosting! But if i make a new account, the hosting wont be available on the account with my domain.. or so i think. All i can say, is that godaddy is very confusing and their support is very low, sometimes it may help if you have alot of common sense and u understand it completely, but what about n00bz like me who just got their first domain name ever?
its not mine... pretty obvious: unbound studios.
i host it (big role) + animator but that has nothing to do with this. I just sent another help request asking why it wants me to create a new account, but i guess ill give it a shot.. if it screws up godady can go ****.
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This story is a complete lie
Two things:
1st: GoDaddy did not "basically completely took down this entire hosting firm". That is blatantly incorrect. GoDaddy turned off a domain name after repeated proven spam/viruses that were sent out after repeated warnings that the domain would be shut down if not resolved. The domain apparently happened to be the only set of nameservers being used by the hosting company, which was a gross error on their part to not have backup nameservers.
2nd: In order to get the name turned back on the only thing they needed to do was respond to an email agreeing they would not send out spam any longer. Yes thats right, simply respond saying "I Agree". What if GoDaddy had been sued for allowing a domain, that had been proven to allow spam/viruses to pass through it previously, to be turned back on...well they need something to show in court that they had an agreement it would not happen again. Well instead of responding to the email, the person instead chose to argue, and refuse to check their email...instead they verbally abused the phone reps and threatened them hoping that would resolve their situation instead.
I think this clearly shows the poor choices of the person who had their entire data center shut down due to repeated spam/viruses being sent through their only set of nameservers. Sounds like their customers are also getting the short end of the stick for not having a backup set to use in case of certain instances like this.
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BUT... what about the extortion fee?
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