Gartner Admits They're No Better Than A Coin Flip
from the and-worse-than-dice dept
As many of you know, Techdirt is the public face of our Techdirt Corporate Intelligence business, providing customized daily news, information and (most importantly) analysis to a bunch of companies. When we're pitching the service, we often get asked how we're different from the big analyst houses like Gartner. The Gartners of the world focus on being "quotable," while we try to be useful. That is, they provide big reports that they want to sell to a bunch of folks that will allow them to talk about how big this or that market is or what companies are in what "quadrants" in their magic quadrant chart -- which is not very helpful for making decisions. It's only useful for telling either the press or investors how big Gartner says your market will be, so that they'll write an article about your company or invest in it. Our focus is less on the big strategic report, but in giving daily analysis that's customized and put in context for that specific customer, so they can actually use it to do their job today. Of course, some people point out that Gartner will also make recommendations on what tech vendor to pick in some cases -- but again, this has always seemed to be more of a "quotable" situation. It allows you to tell your boss that Gartner said to pick this vendor, rather than actually weighing the pros and cons yourself. But, now, according to former Gartner analyst Vinnie Mirchandani, Gartner has admitted that you're probably better off just flipping a coin to choose a vendor. It's nice of them to realize that many companies spend way, way too much time trying to choose a vendor (absolutely true), but it really does say something when they admit they're no better than a coin flip. Of course, it may be even more telling that Gartner's own analysis of the uselessness of their recommendations may be wrong as well. Vinnie goes through the coin flip process... and suggests companies would actually be better off using dice.
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Would you like some cheese?
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As opposed to...
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Re: As opposed to...
No surprise, of course, that dorpus has yet to understand most of what we talk about.
We do advise clients when it comes to intellectual property and the recording industry -- but we do so in a similar manner to what we talk about here. Helping them understand what's happening in the market, and how it impacts their business directly, so they can compete with free and make even more money doing so. So far, we've been quite successful with it.
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So is that a no for some cheese?
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Toot toot
I think TechDirt the news website is a great example of what free is: a great promotional tool. TechDirt is probably one the best advertisements for a product out there: it's actually useful and enjoyable.
Keep it up. Maybe some other markets and companies will pick up on the idea.
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Ever try to nail down a Gartner Analyst?
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Re: Would you like some cheese?
While Gartner can say of themselves that they are not better than a coin toss I would tend to disagree. A coin toss is a random event that occurs without intelligent thought. Any kind of rational analysis is better than randomness.
Gartner often predicts outcomes in a quickly changing market place where information can get "mouldy" (my cheese reference) pretty quickly.
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Re: Re: As opposed to...
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Coin flip analogy is being used incorrectly.
It's not like they couldn't help you choose between Microsoft CRM and "Billy Bob's CRM-like softyware".
They are just saying, at some point you have to quit analyzing and go for it.
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I disagree
What I think Gartner gets right (disclosure: I'm a Gartner Customer), is getting down to that short list.
From there I think that you need to look at the magic quadrant for the thing you are considering and figure out which part of the quadrant you are willing to consider based primarily on the size of your business and the degree of sophistication you are looking for in a provider.
Want to go with the "safe bet"? Look more torwards the top and left. Want more of a "sophisticated" or "boutique" solution? Look more to the bottom and right.
At the end of the day anyone that makes it onto the quadrant is going to provide a decent solution DEPENDING on your expectations.
Anyone who "flips a coin" better be prepared to explain that analysis to their management and board.
There is no comparison between that and "I looked at the quadrant, aligned our busines needs with their capabilities, selected the three best matches, and chose the one that was most responsive."
My two cents...
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RE: Gartner
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Re: Re: Gartner
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