Best Buy's In-Store Website Might Not Be BestBuy.com
from the let's-see-that-url dept
Does electronics retailer Best Buy have two different websites for the purpose of deceiving in-store customers about ongoing promotions? That's the allegation of some customers (via Consumerist) who claim that after seeing a sale being offered on BestBuy.com, store employees told them that the sale was over. As proof, they showed the customers what appeared to be BestBuy.com confirming that there was no longer such a sale. One customer got suspicious, and asked the store employee if he could use a computer to go directly to BestBuy.com himself, which still showed the sale as ongoing, suggesting that the site he was shown in the store was not the real thing. Instead, it seems, BestBuy has pages on its intranet that the company uses to show in-store customers what deals are being offered (or, not being offered, apparently). When confronted with this, a spokesperson for the company denied anything devious, but didn't really have a plausible explanation. This seems like a pretty stupid move on the part of the company. If the company really is trying to avoid offering certain sales, it's shooting itself in the foot by making its customers feel like fools. And if it's just a matter of its public site and its intranet not being in sync, then the company needs a little work on its IT system, to avoid future hassles.
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yeah...
But what do I know? I work for an ISP!
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nah
A much more likely explanation. I doubt this is a devious intention on the part of Best Buy to increase the bottom line. Much more likely they have the in-store computers set up on some sort of internal network that didn't get updated at the same time as bestbuy.com
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Leading the way
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Hey annon posting @ #3
You must be one of those bitter abused people that make me NOT shop at worst buy.
I'd recommend a new career as an accountant, it's much quieter there is much more limited interaction with actual people and the numbers never lie.
Good luck!
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"Never attribute to malice that which is adequately explained by stupidity."
An idea known as 'Hanlon's Razor' by Robert J. Hanlon
"Never attribute to stupidity that which is malice."
An idea known as Howard's Scissors from my brother Howie
Both are indispensable insights.
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The issue probably amounts to an internet explorer cached page or something similar. It is quite possible that the sale ended and the particular browser cache was not updated to reflect the current web site page content.
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Geeky Guy is wrong
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I went to Macy's the other day after seeing an ad on line for $100.00 cheaper then the in store price on a product... The manager went on line to see the sale price I had seen and it was indeed $100.00 cheaper and they gave me the difference in store, I asked why and they said it was because some sales are "online only" to encourage online sales but you can come in and get the sales price.
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Sometimes this crowd....
And to the guy above who says to stop treating customers like fools - customers (people) ARE fools. A great example of that is right here. People ready to shoot their load early at the first sign of anything devious about a place they claim to despise yet can't stop shopping at (sounds like Wal*mart).
Not all sales on the website are available from the store - hell, it's even ran by a different company.
Just because someone remembered what they saw on their magic computer screen before going into a Best Buy (yet wasn't clever enough to read "not available in-store") doesn't make them a genius and great internet detective that broke the story of the year.
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RE: Geeky Guy
Many have said that there is no devious intentions here, but I'd think that if the "BestBuy.com" customers go to in store says "BestBuy.com" but functions differently and displays different content, then that is deceiving, no matter what the actual intent.
Before I found out (on my own) that the sites were different I had already told several customers that they were wrong and must have remembered a display from a previous day or had a cached page, even though I wasn't completely convinced myself.
It is ALSO true, however, that managers or employees that actually know that there is a difference between the sites will ALWAYS allow a price match on the real BestBuy.com price. It's just a matter of Best Buy informing it's employees so that they don't make customers feel like idiots and so they don't refuse to give valid sale prices.
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Yep
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blame the webmaster
Maybe I should yell at my ISP for only updating their DNS cache servers and hackers for making me click on those paypal emails???
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Re: Leading the way
;-)
Chris.
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slightly off subject, but not completely off topic was one of the best "Best Buy" related laughs I ever had..
http://www.improveverywhere.com/mission_view.php?mission_id=57
My little bro used to work there and it sent him out of his chair...
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Don't get customers
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The Truth
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RETARDED
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I do hate Best Buy
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Most-likely it was just a case of cache on the store server was not updated, and the sales rep looked for an easy explaination.
When I worked for Best Buy, i found that the company has good intentions and a true customer friendly business plan, however, the store management and district management do not follow any of the guildline that the corporate office sends out and lie through there teeth to make sure there store looks good.
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Then you have the people who buy something and it breaks 6 months later and want a refund. Sorry, that is why the manufacturer gives you warranty information in your package you bought. If Best Buy/Circuit City/Staples etc.. returned every item no matter how long it was since you bought it They would be out of business within months. If its outside the return policy they absorb the entire cost of the item or have to pay to have it fixed and resell it at 10% off because its "open box". On things like laptops they already lose money when they sell one on sale so just because you spend 2,000 on a laptop it doesnt mean the company made any money which is why they try to add things like service plans to them. You do hear a lot of complaints but you never hear the people that are happy because happy people dont put up blogs or tell all their friends they are happy with a business. Any retail business has thousands of unhappy people and there is no way to avoid it. Other people you just cant ever make happy like those who wait in line for 30 minutes to bitch that they got ripped off for 10 cents on an item. Also let me fill you in on a something. Companies are in business to MAKE money not to break even.
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Why go to the store...
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Simliar but differnet case.
but 2 years ago i purchased a hardrive from bestbuy. had the reciept and all. with the evidence of what i purchased with the harddrive. ..
the harddrive craped out within my "instore" warrently period. i went there. and they claimed they havn't sold that hardrive for longer than my receipt was old.
i just told myself i wasn't dealing with there BS and went with the manufatures warrently instead (somewhat glade i did, they gave me a bigger drive).
but at the time, if i would have known best buy was already pulling this crap with other issues, i would have went up the corporate chain a bit
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No News To Me
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Re: Geeky Guy
I pointed out that the URL that was resolving in the status bar was not the actual website and some internal site instead and he told me to go home, print out the web page with the sale price and then I would get that price. He didn't believe me, and probably didn't know what a URL was. So I drove home, printed it out, and returned to the store.
He told me he didn't have to match the BestBuy.com website, and doesn't do it for everyone.
Now, I just print out the sale price before I leave the house if it's a .com exclusive.
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Pricematching
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old news
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Bait and Switch
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never assume what may be stupidity is melfeasance
In my case my father bought an item through the web for "fast" in store pickup. First, we were waiting behind a couple trying to get credit approved. They had credit applications and "fast" in store pickup share a line. Then, they gave us an obviously wrong part (from the same manufacturer at least).
So ti could be stupidity as easily as bad intention.
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Why wouldn't you . . .
The same exact product costs the supplier less to ship direct to you than it does to house the product in-store due to overhead in the retail market. Thus, they can offer better pricing online than they can in the store. Aside from "getting you in the store" to upsell you (which IS their job), they have no financial incentive in matching prices.
And, uh, if you haven't stop complaining long enough to figure it out - companies are driven by financial incentive (which by the way pays you salary if you happen to be employed).
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Bestbuy.com
I have had this instance happen to me as well, but was easily solved by making them use bestbuy.com. It has never been my experience that they are out to screw me.
Unfortunately for them, they no longer offer Custom Ordered Laptops so I will be taking business elsewhere. The rest of their merchandise I can usually find elsewhere at a better deal. I will miss their warranties however and great instore help.
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Bestbuy.com
Bestbuy.com from home is an INTERNATIONAL website. When you go into the store you do see the REGIONAL INTRANET. There are marketing regions for product selection that varies from Region to Region, and sometimes state to state. This was a problem that was discussed in 2004 when .com was getting big. I worked there in upper management for 6 years. No fixes as of yet I see.
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Re: yeah...
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Geek Squad
Geek Squad = Wannabe Computer Professionals
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Re: Browser cache
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Bestbuy sucks and everyone is stupid
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Two Words:
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Two Words:
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Re:
To the poster who stated that the customer complained just to "Get over"... Be for REAL!! If it's being advertised as on sale and I go to the store and it's not on sale I WANT TO KNOW WHY! Plain and simple.
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Deception..probably not. Clueless...you bet. The whole corporation from the CEO down to the guy cleaning the toilets are a bunch of morons.
WATCH OUT...HERE COMES A HARD SELL ON AN EXTENDED WARRANTY FOR AN INK CARTRIDGE..AHHHHHH!!!
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they do have a interal website for stores
Enjoy
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BB Transparency
When shopping for a new big screen TV, I was able to get one hand-delivered ("white glove service") from New York (I'm in the mid west) for less than the BB price... not only was it the same brand, but it was the 62" instead of the 52" model AND came bundled with extra cables and a great service plan.
I have done my best to keep people around here informed of the local BB rip off artists. Hopefully they get enough complaints to at least get their prices in line with BB.com, if not the local market.
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Same thing happened to me.
I said whatever and left.
IMHO, Bestbuy is crap, and dealing with their rebate BS, which I was screwed out of $40 due to their computer malfunction and the self destructing receipts they give you.
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web deals
Get me an Orange Julius too. Mmmm.
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Best Buy's In-Store Website Is Not BestBuy.com
They said the site must have up dated between the time I saw the ad at home and the time I went to the store.
Lets hope they get hit hard.
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Re: Bestbuy sucks and everyone is stupid
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You guys will still buy from Best Buy
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why not call in your own IT department
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Ha...no.
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Re:
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Re: Bait and Switch
This is no different than different stores for the same company having different pricing, which happens. Stores in California don't necessarily have the same price for something in Ohio.
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bestbuy and geek squad
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Getting People In The Store
But that's not the freakin idea of coupons. The idea is to get people who are NOT in the store to come to the store. The store doesn't want to give discounts to people that are shopping there anyways.
So it makes sense for a retailer to promote some things on the public website, but NOT on the in-store version. It's not unfair, it's not deceitful. Just so long as the store honors the deal/price/coupon that is still valid and displayed on the website.
If you want to learn more about this fairly standard marketing practice, look up the economic term "price discrimiation". I'm not saying it's good, but it's perfectly legal, and not too far from fair. It's the same reason one guy in an airplane paid $1,000 and the guy next to him paid $400.
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DNS
the local server for the network has the internal (intranet) settings which uses the hosts file to point bestbuy.com to the LOCAL webserver on the intranet.
Nothing new there either. You can take any machine, put an ip address in it and make it goto any ip you want... change the hosts file to say 216.239.37.99 is yahoo.com .. thats all best buy might have done.
if you wanna find out where bestbuy.com goes to from inside the store, ALT TAB to escape their demo program, goto start . click run . type CMD
at the command promt, ping bestbuy.com
that will tell you where the ip address is that the internal bestbuy.com goes to. then, you can tell if it is the same ip address (range) from your computer at home. if the internal one does to 10.x.x.x 192.168.x.x etc... then you know that the name resolves to the internal intranet for that store.
Once gain, nothing new there... nothing illegal about it. Did anyone check ahead of time to see if that price was avaiable in stores or only a web offered deal?
Personally, when I see prices on sites, I call the store to make sure it is in stock and ask the price of it on the phone with the local store. Done that for years.
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Anybody home?
Try clearing it!
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Tim
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That can't believe the stupidity.
"Bait and Switch by Michael "TheZorch" Haney on Feb 10th, 2007 @ 7:35am
This is what is classically called "Bait and Switch" and it is very illegal. Best Buy has gotten away with it for a while but if a detective posing as a shopper comes in the store they are in deep Bantha Poodoo."
TheZorch needs to get his head out of his Star Wars Cereal Box and into a dictionary. Definition of Bait & Switch: "An illegal sales tactic in which a consumer is lured by a low price only to be told that the "special offer" is no longer available and steered to a higher priced product".
In the case given, Best Buy is not advertising a super price on something then having you come in to find out product X doesn't exist anymore and telling you that they have product Y which is $z more. Best Buy is just stating that the .com price may not be the same instore. If you want that .com price, why don't you just order it through .com and then choose to use "in store Pickup". You get the .com price AND you don't pay shipping.
Many places also have different prices ONLINE vs. what they show in a Brick and Mortar store. Heck many places offer different prices in different parts of the country. Have you ever looked up prices on a car online? That's why they ask you for your zip code when you try to get a price quote via a manufacturer's website. It's called supply and demand. Get over it.
Its ridiculous to see all these Best Buy haters going off. Unfortunately, people that have great experiences don't post their compliments. If everyone who did have great experiences posted comments, it would be like trying to find a needle in a hay stack if you searched for negative comments.
Lastly, and I'm totaly going to call these people out and put it exactly how it is, ex employees (of any company) always have "something" to say. What most people don't realize is that all these same people do is complain. They are often disengaged at their job and cannot even accomplish the simplest things or show a modest amount of work ethic (ie. Showing up on time for work, showing up to work in dress code, etc). These same people often think that the company (or world) owes them for what they contribute (or think that they contribute) to the over all embetterment of the company (or world)...When these people get held accountable/performance managed/get their employement terminated, all they have left to do is complain about a company that probably had every right to let them go. Of course, it's not their fault, it's the company's.
Is any company perfect? Not a chance. It's only as good as the people who work there. Unfortunately the people that were described above happen to get hired at places like Best Buy (or Circuit, Frye's, Walmart, HH Gregg, Lowe's, Home Depot, etc etc) and it's impossible for a company to avoid hiring them. These people slip through the cracks. People will always have bad experiences somewhere.
One comment that I always see on flaming posts like these are "I'm suprised to see that they (in this case, Best Buy) are still in business. . . ". Well, they're in business because more people than you'd like to believe or acknowledge actually have great experiences there. There will always be legitimate complaints on how a company takes care of a customer but many of them are compaints founded on expectations that are unrealistic (ie, customer wanting an item replaced when they are 4 months outside of a Return/Exchange policy window and the manufacturer's Warrenty says it needs to be fixed, not replaced). Best Buy does well because more often than the haters would admit, the customer is treated right and taken care of.
For the record, I do work retail. I've been doing it for almost 20 years in different companies and capacities. I've seen the good, the bad, the ugly. In most cases, including Best Buy, the complaints (when they are true) are the exception, not the norm.
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Worst Buy
They were looking up to see if .Com had one. They said they had one for $300 dollars. Also it was a "third party website" and I wouldn't be able to use the gift card on it.
I went home, checked their website. THEIR website had one for $200. Evidentially they must not make much overhead on the laptop batteries or something.
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Just More Best Buy BS
Yes sometime i am forced to shop there. As when i recieve a gift card...another retail scam.....but for the most part i will not give them a dime. This compay is poison. Run away as fast as you can.
Cheers!
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Best Buy Deceit
Yeah, they'll see me again, ha ha ha!
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Give A Little Love
http://www.youtube.com/watch?v=c0pxmi52C0U&mode=related&search=
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Some stores don't participate.
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Re: nah
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The whole question a lawyer would ask
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Best Buy
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best buy deception
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Best Buy in Store Intranet site vs. Internet site
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Lot's of horror stories
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They are scammers.
I know there will be a lot of loyal customers that will argue with me, but I worked on the Merch team for 2 years and I know what kind of stuff they pull. Take the last 3 $400 laptops in the back and the managers will buy them after the store closes (Black friday).
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hate best buy
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I used to work at Best Buy
If it makes anyone feel any better they don't treat their employees any better than their customers.
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Re:
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Me too!
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#7 - CompUSA better ????
DON'T GET ME STARTED!!
I have several stories of my own; but at one time they had to be stopped from shady dealing by the feds.
(and I'm not comparing them with Best Buy or anyone else)
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Re: why not call in your own IT department
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TO do this properly
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Re: Sometimes this crowd....
However in those time I don't BestBuy not withstanding, the store pulls up the ad and its the same.
At the time I did indeed feel rather foolish. Needless to say I felt vindicated afterwards, but only after having to go home and return to the store with my printout.
I couldn't help feeling suspicious about the whole activity.
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best buy
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best buy dishonesty
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Re: nah
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We Are Getting What We Paid For
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I've gone in to pick something up after seeing it online for a certain price, I would then double-check the in-store computers and there is a definite price difference. Not just on one or two things, but it seems it's going on to just about everything.
Want to save a couple of bucks? Order it online, and choose to pick it up at the store. You'll save yourself $5 or more on just about anything!
Altho I haven't shopped at BestBuy at all in a few months to a year, so not sure if this bull is still going on.
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HAX!!
I know it's kind of a roundabout way of saying it but... Best Buy sucks.
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Probably due to bad IT
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Ummm
Everyone who claims that Best Buy scams customer is just bitter about something silly. If Best Buy were really an evil corporation then lawsuits would've destroyed it ages ago. For every person here who hates Best Buy for there horrid shopping experience, I've met a different person who utterly hates Circuit City or other places for whatever reason. Bad things happen to everyone. We can only work harder to reduce those problems, but we'll never completely overcome it. Such is life...
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This happened to my in-laws
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same issues and more
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An Open Letter to Brad Anderson
It's misleading, both to the customers, and to see the neglegence of such a large company not take the time to to properly coach the employees on how to handle the situation is just bad business.
Brad,
WalMart estimates that for every customer they loose, it costs the company nearly $240,000 in lost revenue. Maybe your company needs to look at this from this perspective. To not honor a competitor's price, within reason, makes sense, but when *ahem* it's your price, no amount of advertizing can replace a customer that decides to never walk back into your stores. Be careful, and tread lightly! I imagine a Class Action Lawsuit may be coming your way if things don't get fixed soon.
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Different Strategy of Fry's Electronics
People who say it's bait and switch don't understand bait and switch. bestbuy.com is not an advertisement for Best Buy retail, it's a store.
It seems clear that there are staff who don't know the above. I would chalk that up to under-trained staff, not deceit.
If you went to one Best Buy brick and mortar location and saw an unadvertised DVD player for $75, then went to another and saw it for $90, is that deceit? No. There is no obligation for both locations to sell for the same price, just as there is no obligation for the retail to sell at the same price as the .com.
The problem seems to be that many of you out there assume that the bestbuy.com website is "brochureware" for the store, which it clearly is not. It is a fully functional e-commerce web site with its own catalogue and pricing. It is there not so much to tell you what's in the brick and mortar store, but more to compete with Buy.com and Amazon.
Would any of you disagree that Best Buy needs to have a competitive response to the web retailers that are grabbing increasing market share? The response is bestbuy.com. But Best Buy cannot run brick and mortar for the same cost structure as .com, so the prices are occasionally different. That's totally reasonable.
I looked at their site, and it seems like they make it clear which items are available for in-store pickup, which are .com only. And that in-store pickup seems like a great feature over the .com only websites.
The problem is the brand confusion they get as a result.
Have you noticed that Fry's Electronics (a big chain in the West) bought Outpost.com a log time ago, but still keep the online and brick and mortar stores quite separate. That makes the division more clear for customers. Perhaps Best Buy should just rename the online store "Best Buy Web".
What drives me nuts is that, as consumers, we are basically being gang-raped by credit card companies, spammers, high drug costs, patent trolls, DRM bullies, excessive CEO compensation, lazy boards of directors, excessive bank fees, excessive real estate fees, bad municipal government, out of control health care costs, and lots more...and some people choose THIS as the issue they want to bitch about? Get some perspective!
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Best Buy VS BestBuy.com
Non of the Best Buy employees are aware of the sales online and are only informed of the local sales ads as the differ from state to state and even district areas.
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BestBuy.com Rules/Conditions
www.bestbuy.com click Terms/Conditions of Use located at the very bottom.
Kind of breaks the purpose of this article, Ive known for a long time that BestBuy.com is just a web host service company that also controls a lot of Best Buy's warehouse and stock.
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In store website
So anyways, to answer your questions:
The website you see in store may or may not be linked to the online website. Sometimes they are linked to the web and thus update themselves with new prices and deals. However sometimes they also are not linked to the web so what is loaded is a script which is preset every week once a week for the next week.
Sales you see online at your home, if they don’t match the in store prices, print out the ad and bring it in to any best buy and show the cashier the ad, he or she will usually match it. (some "customer specialist" may know how to get you the deal some may not, the ones that don’t, instead of saying they don’t know how, they just lie and say no we don’t do so and so)
If you have any issues at any best buy just go speak to a manager, just as someone to find you a manager and explain your situation to them, usually that solves any problem. And may give you some satisfaction to shut up that lil "customer specialist"
Regarding Geeksquad...(being a computer geek myself...geeksquad is a joke, its for people that dont have time to trouble shoot thier own pc or download some software online for a fraction of the price you pay instore.) However they do "fix" your computer so dont hate them too much. Installing ram and upgrading anything they do pretty much in a day. Though usually local IT specialist charge a lil less. (P.S. Geek squad people are not geeks...they just have "some" computer experience and may have a degree, though the term geek all of them are not worth of)
As for bestbuy being a bad company, no, remember most bestbuy employees are kids going to school who just want to get some hours in, get paid and leave that damn place. Some may give you attitude or may not have certain knowledge of every thing you ask but give them a break you cant expect everyone with a blue shirt to answer all 100000 questions you have to spit at them, usually there are specialists in certain areas, find someone in the specific area you need help in and have them help you.
Well I hope this clears some stuff up, and yes I do work at bestbuy.
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Re: Geeky Guy is wrong
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Re:
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It's intentional
Circuit City will ALWAYS match any discount shown on their website -- as long as the item is in-stock at the store, you can get the same cost as shown on the web. You have to be savvy enough to know the web pricing, but you can get it.
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Re: RETARDED
Yeah but Joe's probably getting a big pat on the back for this crappy, unsupported post because of all the attention Techdirt's getting and all the subsequent ad revenues. Look, over 100 replies already!
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So I sign up for an account and guess what....nowhere can I make a payment.
I call their tech support, wait on hold, finally speak with someone who says, "oh, you need to speak with tech support, not customer service, let me transfer you".....then I talk with someone at tech support who told me I went to the wrong site and should have went to BestBuy.com. I told her that I just went to the site that the envelope that enclosed my statement told me to go to. Then she tried telling me that I was wrong and the envelope didn't say what I said it was saying.
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This is stupid. People that have complaints about Best Buy or any retail company probably just go in banging the fists on the counter and shaking them furiously in the air demanding that they get their way. These are the same people that will drive 5 different places spending $30 in gas to save $10. Most of these rants are not even about the original topic, their about people not getting everything that they want. Guess what, most places won't give you all that you want if you act like an a$$.
What most people don't realize is that BestBuy gives you a really great value for your purchase if you are like most Americans and don't have $2500 cash to drop on a new television. Show me another store that leading up to the superbowl was giving $300 off the purchase if I purchased professional installation and upgraded my signal with them (sorry, like most Americans, I have no interest in hanging my flat panel tv on a wall just to see it fall on the floor and shatter), a sale price that was only $50 more than the next competitor AND let me pay it off over 3 years.
Hmmm...I could have spent $2200 at Circuit and had payments of $92 a month or I could spend $2250 at Best Buy and have payments of $62....Let me think about that one. . . Oh yeah, I didn't have to have an inexperienced FIREDOG tech come into my home and trash my walls (My friend got his tv installed by Circuit and the installer ended up doing almost $1000 dollars in damage to his wall). I got a Magnolia installer who knew what he was doing. That's one of the other reasons why I liked BestBuy for my TV purchase. When Best Buy bought Magnolia Home Theater, they actually took the things that made that company a great business and actually continued the business practices as they rolled it throughout Best Buy. FireDog? FireDog was a company that Circuit purchased for the NAME BRAND ONLY.
Oh yeah, let me top it off with this for all you price shoppers: I've got until the beginning of APRIL to find a better price on that TV (that's 60 days). Couldn't get that at Circuit either.
Most people just go in and see the sticker price and assume that's the end all be all of a great deal. Sadly, it's just not true. Oh, no, their computer at the store doesn't show the .com pricing! What am I supposed to do!? How about bring the print out in to begin with. As stated earlier, BestBuy.com is not a brochure about what the instore pricing is.
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Re:
You should take your PC to geeksquad. OR buy a new one. Or go to you optometrist.
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Shop at Circuit City
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Re: nah
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Re:
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Your first mistake: shopping at BestBuy
Management of one store once left me sitting outside the store in the cold for 2 hours while they tried to find the answer to a simple question I had asked. I've also never gotten a single mail-in rebate from the retialer returned to me. EVER.
With a laundry list of negative experiences, and not a single positive, I must say that the choice is clear, STAY AWAY FROM BEST BUY.
This is just another example. Honestly, there in no excuse what what took place- the cause (technology errors) is irrelevant, this is a clear case of bait and switch, whether intentional or not.
Personally, I would love to see BestBuy go out of business forever, preferably through a class-action lawsuit that bankrupts it.
Ah, my personal heaven.
-Max
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WTF?
Best Buy is the #1 electronics retailer in the world. Some of you obviously do not understand how HARD it is to be helping one customer only to be intercepted by another on one's way to further serve the first. I'll admit that I've had customers walk out on me because I wasn't fast enough in meeting everyone's needs!
As for this two-versions-of-the-same-site issue, just buy it off the web site if you really want the 'better' price. Last I checked, Best Buy has no shipping costs on many items. If there happens to be a cost then go for in-store pickup.
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blame the salesperson
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Second, If they have their own internal version of BESTBUY.COM that doesn't show specials then it's based off their store pricing, not BESTBUY.COM. When they rolled the .com site out they did it as a separate entity, not as a flyer for what was happening in the store.
Lastly, to the person that said BBY is the devil. I would say that Walmart or Circuit or even any number of other stores offer worse customer service vs Best Buy. Your unfounded comment on NO POSITIVE COMMENTS FOR BEST BUY IS BLATENTLY FALSE AND UNFOUNDED. Hell, look at this thread you ass clown.
Quit stating opinions as facts. I'm not saying that Best Buy is perfect but no store should be held accountable for a customer's lack of ability in filling out a Mail-In Rebate or lack of desire to make the purchase online.
Grow up.
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A Good Example
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You just don't get it.
If you see a deal on the .com sight, buy it there and quit your bitching.
Something that hasn't been pointed out is that you can GO TO THE STORE AND SEE DEALS THERE THAT YOU CANNOT GET ON BESTBUY.COM!
Stick that in your a$$ and let it stir. They run them as 2 individual entities. If they pulled up .com in the store to view the offers and the guy didn't go to bestbuy.com and went to an internal version that shows store prices, get over it.
You still get better service there than any other retailer around. Circuit City tries to imitate but fails.
Don't believe me? BBY went non commision over a decade ago. Circuit did it 3-4 years ago. Best Buy introduced Geek Squad Company wide (building on what the original owner of the company had created). Circuit introduces FIREDOG, a brand name that they purchased. I haven't seen a whole lot of "original" firedog practices in the CC Version. They bought the brand and used the name. Oh yeah, they took this idea from BBY too.
THeir sales people started wearing polo shirts 4-5 years ago too....why? Because BBY customer's like the relaxed attire of the customer specialist....Why not copy the design.
One thing that CC hasn't been able to do successfully (and we can measure that buy success of the company or the struggles they've had and have not overcomed) is give a great customer experience. Money talks. CC continues to struggle daily. Best Buy is Best of Breed.
Again, there will always be Haters, but BBY crushes the competition when it comes to a positive customer experience.
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aggreed
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Re:
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The awful truth about best buy
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Re: Geeky Guy is wrong
http://dontbuygateway.blogspot.com/
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FIREDOG
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Re: Sometimes this crowd....
Of course that fact that most of the developers do not speak English and have no idea what American business is about may be a contributing factor.
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Best Buy receipts
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case closed
Best Buy has a Internet site AND a Intranet site. Previously Best Buy utilized this intranet in order to track orders placed in store, offer a more secure ordering process, and offer customers the deals in stores. Now, with new networking improvements, Best Buy has no purpose for intranet bestbuy.com. Most terminals and kiosks in best buy are switching over to the internet website but there are still some intranet terminals and kiosks.
Best Buy is not trying to screw people over they are just utilizing two different technologies that are not able to work together in a stable and consistant manor. Most employees, however, do not know this and that is why the cutomer was probably thinking that they being tricked.
Best Buy does alot of shady things but this ain't one of em. Keep looking.
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Everyone Should Hate Best Buy Inc, for there lies
Well here goes:
My wife and I decided to take some of our Tax Return to buy us a new Washer, and Dryer. Well as usual we went to BB as we have done for in the last (9) years to buy all of our Big Price appliance items, as we have bought our (3) Desktop Computers, (2) Refrigerator, (1) Dishwasher, (2) TV’s (3) DVD Player’s, (2) VCR’s, (3) Surround Sound Systems…. etc…well you get the picture, close to $10,000.00 over those (9) years.
Things seem to go smoothly with the purchase of both of them till the arraigning of the FREE delivery that was with the package deal. But the sales person worked out the glitches an made the delivery on Wed’s the 14th of February in the late afternoon. I informed the sales person that we had some serious plans made, and could they arraign it before or after the 14th. “No” was the reply that it was the only day they could make the delivery. Well ok I said, “but let’s make sure it happens”. No problem was the reply; a they would call us the night before to confirm the time in the afternoon. “Great”, I said, let’s do it.
The night of the 13th we waited till around 9pm for their call. Nothing, no call. So I called the store a talked to the sale person that sold us the Washer/Dryer, and asked when they would be delivered. I waited on hold for over 20 minutes. Finally I called back and asked for the Manager on Duty. Waited other 10 minutes till he came on the line. I explained the situation to him; he stated he would check into this. After other 10 minutes he game back on the line. He stated that the Order for delivery was CANCELLED and that there was not going to be a delivery. Well my jaw dropped to the floor. “What the Hell was going on”, I asked, I know we didn’t cancel the order for delivery. I informed him of this and said this was not acceptable and that they would need to make the delivery as promised and that we would not be available for any other day. And why the Hell had this had happen. After waiting for other 15 minutes on the phone he finally came back on with “ it will be delivered tomorrow between 4pm an 6pm” OK I said great. As I was about to thank him he hung up, without an apology of any kind, or any explanation of what was going on? Well this should have clued me into Best Buy’s customer service policy of SCREW’EM AN LOSES’EM. Well as promise they did deliver the machines on time, but not with out some hassles there too.
Where comes the good part:
The following week my wife an I decided to buy a new laptop computer, and of course BB was having a Package Deal on a Toshiba laptop with Windows Vista installed and also with Mini mouse, and carrying case. This sounded great, and in our price arrange too. So we went into the Store and as usual we had to hunt down someone in the computer department to help us with the purchase. After finding a fresh Snot Nose Narcissistic Kid barely out of high school to help us, we decided to ask a few questions about the New Windows Vista system. We wanted to know if this laptop would be able to communicate with the other (3) computers we have in our home running Windows XP? And would it work with our Linksys Network Router System? And will we be able to share files, and to use our Lexmark Printer with this new Windows Vista, and our Network? “ Well of course it would…was his reply, with no problems. “ Well with that, and the blind trust I put in people we bought the laptop, and the extended service plan. And back home with our new toy.
Well we got it home and started to set it up, and everything was going as smooth as silk till we tried to set up the Network to share files/folders with the other computers, and the printer. Now I am not illiterate when it comes to computers, nor am I an expert, but I knew something was a miss, and something was not right. Well it was late and we decided to wait till the morning to finish the setup.
The following day was the Worst Frkin Nightmare I have had in 35 years (showing my age of 55) of dealing with any big business, and of course the worst day I ever had with Best Buy.
I kept trying to make the Laptop communicate with the Network, and my other (3) computers. I would keep getting a Microsoft Windows Error of “not finding a Network”. After spending an hour on their web site I could find nothing, so I called them. I spent over 45 minutes waiting; finally I spoke to someone about the problem (because I thought since it was a Windows Error the would be able to help) no such luck. They said I would need to contact Toshiba about this since this was an OEM (original equipment manufacture) problem, and not theirs. “Great” Called Toshiba, nothing, this were their service person informs me that the new Windows Vista program will not work with the network, router, a printer if my other (3) computers are running Windows XP. “HOLY COW POOP”. This was Frkin Peachy. Toshiba suggested to call Best Buy to see what they can do for me, buy asking someone there if they could help set up the network to communicate with the other computers. Sounded like sense. So I did.
So I called the Big Blue Box (BB) and spoke to same manager I had dealt with on the delivery problem. Wow that was the most stupid mistake I ever made. This manager was the biggest “DICK” I ever spoke to. I calmly explained the problem to him, an how I was led to believe that there would be no problem with this Laptop running Windows Vista to work with my computers, network, and printer. He told me point blank told me that his sales person would have “never would have told me such a thing”. God I was outraged, not only was He calling me a Lair but also it was quite clear that this worthless manager was not going to help me at all. I asked to speak to his Boss, (the store manager) SHE was not there. Then I asked how to get in contact with his District manager…. guess what…that’s right, he refused to give me that info also stating he did not know how, an even if he did he would not give me that info, because all customer concerns, and problems are handled at the store level, and that this problem did not warrant any further attention. What a worthless piece of human waste. I asked what was the name of his store manager, at first he was very hesent, and then he gave me her name.
Well for the next (4) days I spent calling the Best Buy customer service line, (what a gdamn joke this is), calling their Corp Office, calling their District office, trying to get someone to listen and care about my problem. Again No-one gave a Royal flying Rats Ass about what was going on. Only to inform me that all the customer relation problems needs are handle at the Store Level. “My God, don’t they understand that here in lies the problem the Store Management and the rotten little peckerhead that sold me the Laptop. “NO>>>HELL NO”. So after nearly going to the Hospital because on my Blood Pressure I decided to give it up. Knowing that Best Buy had SCREWED ME IN THE ASS AN NEVER USED ANY TYPE OF LUB TO EASE THE PAIN. Then out of the Blue the lousy Store Manager called an gave me the lamest apology I ever heard but still would not help me with my problem only offering to send out the GEEK Squad to make my Laptop work with my other computers, an network. But of course this would cost me other $200.00 for their service. God what kind of sick joke these folks live under, what kind of CON-Game they are playing on the costumer, what kind of people believe they would have me come back an waste my money in their store after this kind of Bull Sh___t.
God I pray, and beg anyone reading this not to buy your need’s at Best Buy, they will Lie, Cheat, an screw you up the behind so hard, that you will see stars. If any one reading this and still believes they will get good service from BB, all you will get is a Stroke.
BEST BUY GO TO HELL YOU ROTTEN MOTHERF___KERS.
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We dont lie
no one ment to mislead you, if anything a new employee (Seasonal Hire) most likely wasnt aware just like our customers. But yes we have made a change so that its simpler for our employees.
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Re: Everyone Should Hate Best Buy Inc, for there l
but if you are wanting someon to come provide you a service, i mean its gonna cost money because it should work and you couldnt set it up right. Im sorry you went though that but all the times you spent money befoe you never felt so upset which proved we aent all how did you say "ROTTEN MOTHERF___KERS"
compusa or circuit city wouldve done the same thing in terms of asking you to pay for the sevice to set up what you couldnt
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WORST CUSTOMER SERVICE EVER!
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Re:
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Re: billing question
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Re: WORST CUSTOMER SERVICE EVER!
Jim Sinegal knows how to take care of the customer. Higher revenue per square foot than "#1" WalMart. I had a run in with a Target Store Mgr recently who said he wouldn't take my 7-day-old iPod back because it was opened. But no worries, when I buy anything on my AMEX, and they won't return it, AMEX sends me a FedEx box to send it in and refund the purchase to my card... They then will dispute it at a higher level.
Kudos to (NYSE:AXP) (Kenneth I. Chenault) and (NASDAQ:COST) (Jim Sinegal). They run companies that are true champions of the American Consumer.
At the same time, my next point- You get the service that you pay for...
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Re: Re: Leading the way
What a hoot! I literally "laughed out loud" reading your comment regarding the NY Time's flash ad! I didn't know that, either, but then figured I was just one more day behind!
Thanks for starting my morning off with a smile!
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Re: they do have a interal website for stores
I hope your job duties didn't fall under the "writing and grammer" umbrella.
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about bestbuy. i rarely buy there. have not for years. as i vaguely recall the checkout was not good and returns were a problem. just not pleasant in my location.
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Best Buy Tricks
It was a special for a camcorder and you would get a case and accessories free, a $30 value free on the internet. I went to the store and they pressed a Best Buy link button and the site looked a little different and it did not have the free case. I asked if I could look, the emplioyees were a little hesitant, I entered bestbuy.com and the ad I was referring too came up. The manager told the employee that they should not have let me get on their computer. Makes you wonder? Maybe if the Attorney General was notified?
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Fact
I returned to the store just now and they showed me their website and it said 199.99 if you go home and print it out we can give it to you they say.
I return home 179.99 my printer's black ink cartridge is kaput I cant print it 8^( So now i will return the dang thing get my cash since i didnt open it and go to amazon and buy it for 149.99
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Best buy store price different than net
I was not going to risk being late for work for 5 or 6 bucks. Next time I will take more time and insist on the net price. Or will I be told "too bad the store is different than on the net.
The only reason I did not buy on the net was that you cannot use reward coupons on the net.
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Bought A Computer from Them
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BEST BUY SCAMS!!
I'm a Private Detective and presently retained an Attorney in order to establish a Nationwide Class Action Law Suit against the predators, Best Buy. If you are a victim of the below listed offenses then read on...
Fraud
False pretenses
False promises
Misrepresentation
Misleading statements
Selling Defective Products as new
Not Honoring Warranty
They are intentionally selling all type of damaged electronic devices, computers, televisions, etc that are manufactured in Communist China and negligently put together. The result is that you get a mechanism that will not operate accordingly. Also, their deceptive Insurance Plan is never honored and they refuse to be responsible for such!
Thus, this is a criminal enterprise that is misrepresenting the interest of the Public and many victims don't know where to go. In addition, when you as a consumer contact Best Buy Headquarter in Minnesota, they also refuse to replace or exchange or refund your item. This is plain and simple "Fraud". More interestingly is how the General State Attorneys Office ignores the pleas of many victimized consumers!!!
Therefore, my class action law suit will integrate and generate Millions of dollars in damages for all those who sign up with prove of purchases! Let's get the ball rolling and put these criminals out of business. Please also Network this email among all your friends and feel free to publish it freely on the Internet and printed materials for other victims to see!
Do not buy products at the Kendall Drive store, Miami, Florida, under their criminal Manager named Oscar Valera. This Neanderthal is a real Gangster!
Best of Luck
Charles Del Campo
Miami, Florida
Tel: (305) 529-4949
Email: Sircharlesdc@aol.com
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Best buy operation
Nobody cannot help me so watch when you deal at best buy..
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Re: I do hate Best Buy
donot believe about no interest for 3 years buy. I was victimized by this scam because they inserted charges not approved by me. when I question their reply is dont worry we will rermove it but it did not happen I am still receiving statement with that insewrt.
Customer should open up and let us all boycott best buy
Let's do it.
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Re: Re: Sometimes this crowd....
Best buy rip me up so LET US BOYCOTT BEST BUY.
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Re: Two Words:
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best buy is devious
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Cancellation of internet order
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INSTORE ADS vs INTERNET ADS
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INSTORE ADS vs INTERNET ADS
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The Same Thing,
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Re: TREATMENT
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Price match your own price?
oh man.
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Website Pricing
After logging on click on applications. At the very top, about 2 or 3 links down there will be two links. One will say BBY Local and the other BBY National. Have them click on national.
Sorry about the misconception. I agree that it is the employee's fault for not understanding and for trying to prove you wrong. Hope this helps.
Have a great shopping experience!
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Russian TV from Best Buy with Non-existent parts
Vice Chairman, CEO
Best Buy Corporation
7601 Penn Avenue
Richfield, Mn 55423 September 24, 2007
Dear Mr. Anderson:
I am writing because I was told by the manager of your Tallahassee store that the problem I describe below could only be resolved by Best Buy’s (BB) corporate executives.
On August 20 I purchased an Insignia 30” television set at a discount price (see enclosed receipt). At the time of purchase I was told that the reduced price was because the set had been previously sold and returned by the buyer. I was also told that the television was, nonetheless, in perfect working order, but would be sold without a box. I later discovered that the manual was for a different model television and that the remote control unit was defective (a new remote has been received as of this writing).
After many attempts, I was unable to get any image to appear other than a set-up menu. While installing the non-functioning television in an entertainment center in my home, the set dropped to the floor. The fall damaged the case slightly, but I was now able to get a picture on one channel but no cable connection.
I made an appointment with your home service department. He analyzed the television and advised that the problem was a malfunctioning circuit board which he would replace under the terms of the warranty.
The next day he called and informed me that INSIGNIA does not provide replacement parts for their television sets. The repairman stated that his instructions are to “REPLACE SET,” which he would not be able to do because of the cracked case.
At my request, he provided me his manager’s name, phone number in Jacksonville who confirmed the same. I requested that he try and locate the circuit board and case and I would pay for these parts. The Jacksonville Manager assured me that it would not be possible to locate parts for any Insignia television set.
I returned to the BB store, asked for a full store credit equal to the price of the television, and a refund of the charge for the four-year service contract fee.
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I know that the ratio on 04 and 05 was no good but the teacher tall me to know to the internet but I am not unable to get it. Thanks.
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I have had a problem, with all these chain stores?
parts.Circuit city, I went the day before a sale they had on
a digital camera. I ask about the camera and they gave me a estimated time next day 2:00. I came back after the deadline.
This time I asked for a rain check. They said we don't give rain checks.The object being they didn't have the mdse and they didn't get the mdse! I went from circuit city to best buy.This time I ran into the we only have it on line.Who do you sell to, if its only on line?Old timers like myself do not like a pig in a poke buying experience.Otherwise just get me a sears catalog.I'll buy from this?Thanks, thats my two cents worth!
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Best Buy
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how i was lied to
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Bestbuy.com Scam
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Mistake or Rip Off
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Foul Intentions???
Its terribly overpriced and I don't shop there. Period.
Is best buy trying to deceive customers?
Heres a thought:
-It's obvious that, YES, they use a local version of the site inside of the store.
-Why not just use the same site? It's faster for faster in store access.
-Most likely, there is some kind of "auto-update" for the local site that is just a copy from the normal site. It obviously isn't going to be copied every hour, so if something changes...the local site might not change for another few hours or even a day or so.
At first I was skeptical as well, BUT I just don't think they would risk doing something that freaking stupid.
Just a though.
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Re: nah
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Best Buy
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Re:
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Getting it Straight
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Re: Foul Intentions???
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No way!
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Re: BestBuy.com/creditcards
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Re: BestBuy.com/creditcards
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Best Buy vs. Fry's Electronics
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Best Buy vs. Fry's Electronics
I know you may not really care the way I do but I have to say....
Ya' know I've mentioned in the past that Best Buy acts like a major Fry's wannabe. They fashion their lines the way Fry's does. They have everyone line up single file and (actually pay) a guy directs you to the next available register (I love Fry's but that's just fuckin' stupid to the point that it drives me insane). And along the way they line either side of the lines with merchandise. Goodies for you to collect along the way. It's really fuckin' sad. It's like the loser who does a popular comedian's material BADLY. It's such a cheesy-ass, WEAK attempt. Don't know if you've ever been to Fry's but the next time you're out here we need to go. It's where all good men go when we die.
I've said that the problem with Fry's is location. I either have to drive deep into Anaheim, or Fountain Valley. Both seemingly equal distances in opposite directions. You may also recall that there are no freeways in or around Cypress. You have to drive to another city. That being said, it's much more convenient to pick up certain items from the local Best Buy, which is located right next to one of the freeways I'd otherwise have to get on and navigate for another 20 minutes or so. To say nothing of the parking situation when you arrive at Fry's as there are few of them but they are MAMMOTH.
Anyway, bringing the point home. I need a range booster or otherwise extendable antenna for my wireless adapter just to get that extra sip of signal strength for my personal machine in my room. The cable modem and router stops in Jordan's room (my old room) which, forced me to go wireless. Do you think Best Buy was able to accomidate my need for said antenna. NO. They couldn't. And as long as they continue to serve the otherwise non savvy public (ala the Geek Squad) they will never be what Fry's is. A great store where you can go to find WHAT YOU NEED. Oh Best Buy sells wireless routers and adapters. But do they carry things like.... oh I don't know..... antennas? NO. We'd rather let you have "The Geek Squad" come out to your house and setup your wireless network for $300.00 or whatever ungodly amount we're charging to NOT FIX ANYTHING.
Yes, we're Best Buy. We're out to have as many stores sucking in as much of your money as humanly possible. Best Buy. Because big money isn't made by serving smart people.
Burn burn burn burn burn burn burn burn burn burn burn. In the end, I'll have to make the trip to Fry's who, according to their website not only has what I need but a WIDE selection of them at an affortable, fair price.
P.S. No offense whatsoever. This is based on the perspective of an I.T. guy.
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Best Buy Extended Warranty Scam
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I have the same problem
I have the same problem but also with Circuit City here in Puerto Rico. They had just open 2 of each Best Buy & Circuit City. I was looking for a Home Theather Reciever and found one at Circuit City, they had the same one at Best Buy but for $30.00 more on their website. Anyway I go to purchase the HTR and pay with my CC. When I get to the part to imput state, (Now mind you they have PR in the states box)I select PR. All of a sudden a box pops up stating that this online offer not valid in Puerto Rico and goes on to inform me of some BS policy. So I print out a copy of the sale's ad and take it to the store. I show it to a sales person and he tells me that it's no longer on sale. I ask him since when and he tells me almost 2 weeks back. I tell him that I would like to talk to the instore manager on duty. Manager comes over and I explain to him what's going on and (Now check this out) he tells me that the offers that are on the store's website do not apply to Puerto Rico because it cost alot to ship the store products oversea. So he more or less say to me to make ends meet, that the online products are not valid to Puerto Rico because of the oversea cost and more BS. Anyway I think it SUCKS
Joey
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i work at best buy
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Their sevice department has even stood us up without even calling. I will never purshase anything from them again.
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free softwares and themes for everyone
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free softwares and themes for everyone
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imagination.vg video how to design sites ~www.imagination.vg
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Best Buy.com
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Re: defective and return policy
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Re: Re: Leading the way
bestbuy has screwed me over with the fake website IF they sell apple computers go over there and pull it up. apple has their own private internet line run there that has the real internet
all the pc's at best buy have a prozy server
I went to buy a laptop backpack. normally 80 bucks in sell for 30... i looked it up online before i left. went to bestbuy. and from the time i letf to the time i got there sell had supposedly ended and the bag was 59.99... i had to settle for a cheaper one but i argued with them saying it was just posted as avaible at this location 10 minutes ago online.... they pulled up on their internet... and i noticed it went to bby.com.. i said thats a fake website aint it? it should be bestbuy.com and pointed out the intranet. they lied saying it for serucity purposes they dont want people pulling up x rated porn and leaving it up there..... i said yeah what ever FUCK OFF and bought the cheaper bag and left...
a few months later i was there to get a new desktop. i just happened to have my laptop with mobile broadband it the car with me.. they tryed to charge me 90 dolars more again going through the fake website shit i said.. ill be back i have to get something from my car.. i bring my laptop in whip out the mobile broadband card and pull up the same exact website. and show them. and loudly announce how they suck for trying to over charge prople like this and this it just wrong....
they didnt really seem to care. just a meh. they tryed to sell me an extended warranty with that laptop. and i said NO ..... if yall are trying to over harge the average customer that doesnt realize this.. I will not shop with you anymore an di will shop with(in a rather loud voice) CIRCUIT CITY ... where they have the correct prices on line and instore without the fake websites..... i had a few people who looked clueless about computer give a disgusted lok to the manager and leave as i did
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Re: Re: Leading the way
bestbuy has screwed me over with the fake website IF they sell apple computers go over there and pull it up. apple has their own private internet line run there that has the real internet
all the pc's at best buy have a prozy server
I went to buy a laptop backpack. normally 80 bucks in sell for 30... i looked it up online before i left. went to bestbuy. and from the time i letf to the time i got there sell had supposedly ended and the bag was 59.99... i had to settle for a cheaper one but i argued with them saying it was just posted as avaible at this location 10 minutes ago online.... they pulled up on their internet... and i noticed it went to bby.com.. i said thats a fake website aint it? it should be bestbuy.com and pointed out the intranet. they lied saying it for serucity purposes they dont want people pulling up x rated porn and leaving it up there..... i said yeah what ever FUCK OFF and bought the cheaper bag and left...
a few months later i was there to get a new desktop. i just happened to have my laptop with mobile broadband it the car with me.. they tryed to charge me 90 dolars more again going through the fake website shit i said.. ill be back i have to get something from my car.. i bring my laptop in whip out the mobile broadband card and pull up the same exact website. and show them. and loudly announce how they suck for trying to over charge prople like this and this it just wrong....
they didnt really seem to care. just a meh. they tryed to sell me an extended warranty with that laptop. and i said NO ..... if yall are trying to over harge the average customer that doesnt realize this.. I will not shop with you anymore an di will shop with(in a rather loud voice) CIRCUIT CITY ... where they have the correct prices on line and instore without the fake websites..... i had a few people who looked clueless about computer give a disgusted lok to the manager and leave as i did
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bull ads
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