Best Buy 'Fesses Up That Website In Stores Is Not BestBuy.com... And Often Not Your Best Buy
from the sneaky-sneaky dept
Last month, we wrote about some Best Buy customers alleging that retailer has a secret internal website that looks just like BestBuy.com... but may have different prices. Apparently, it was being used by store employees to convince customers that certain sales seen on the website were no longer relevant. In the comments, we had more than a few Best Buy employees confirm that such an internal site exists, though there were different explanations for why (some more justifiable than others). The company originally denied the existence of such a site, but has now admitted to Connecticut's attorney general that it's true -- though, the purpose of such a website has not been explained (the company insists it was not to deceive anyone). The company also says it's cooperating with the investigation. No matter what the actual purpose for the site, the fact that it was used to deceive customers seems pretty problematic.
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Ouch
1.) I convince you to come into my store
2.) You tell me I can get it cheaper from you elsewhere
3.) You show me a "fake" site to convince me otherwise
Okay so 4.) is I don't shop at your store anymore 'cause last time I checked this is both false advertising and potentially fraud (assuming the sales really were still on). This is one of those times I'm glad we have a country full of trial lawyers!
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Re: Ouch
They will pricematch other brick and mortar sites (sometimes websites also. they didnt with my car audio purchase but Magnolia HT did with the receiver I bought from them at $400 less than their asking price.)
Print out the webpage from their Internet website and stick it in the sales person's face if they show a different price. For a successful price-match, print out the competitor's web page or bring in the newspaper ad and stick it in the sales person's face.
If its a big purchase of multiple electronics items, bargain with them. I spent over $2000 for my car audio system, and though I still paid about $400 than i could have with internet bought parts, i paid $400 less than Best Buy's original retail price for the equipment AND i got them to throw in the service plans on all of the equipment for a lower price.
Now, you CAN go and purchase electronics on the internet for UP TO 75% cheaper than Best Buy, but think of it this way, you buy a $300+ piece of hardware, you pay the service plan fee for 4 years. you use it for a couple years. You then throw that hardware on the floor or up against a wall to shake it up a bit so it does not work. you then go to best buy and have them fix/replace it under the service plan..and repeat. if they fix it, do it twice more. they then have to replace it and chances are that model wont be in production so you will HAVE to pick out a newer model.
Enjoy!
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Re: Ouch
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typical
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Re: typical
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Don't assume the worst.
BestBuy.com Store Kiosk Prices Vary From Web BestBuy.com Prices
Have you ever had a customer come in with a BestBuy.com printout that reflected one price on a product, but when you looked it up on your in-store kiosk it was another price? That’s because the BestBuy.com kiosk in your store reflects your store’s pricing, not necessarily the online BestBuy.com offers.
How do I see the BestBuy.com Web pricing?
· Click Products, Services, Offerings, Lookup Info on Employee Toolkit. Then under BestBuy.com you’ll see links to both the kiosk/in-store pricing and the Web pricing. Click the BestBuy.com (Web pricing) link to see what your customer sees at home.
· You can also see BestBuy.com only promotions by clicking Ad Source and Promotions and selecting BestBuy.com Only Promotions under the Promotions header.
Be aware of these differences so you can price match the price the customer sees on BestBuy.com and avoid confusing the customer.
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Re: Don't assume the worst.
The claim that bestbuy.com reflects only online prices while kiosks at the store reflect store prices is absolutely ridiculous. BestBuy.com shows prices in stores all the time, many of the ads state that explicitly. When the product is online only, it states so as well.
As far as having "customer satisfaction as a primary goal" I am sure that BestBuy likes to "service" their customers from behind long and hard.
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Assume the Worst
Other than the first obvious bait-and-switch technique, the other two seem innocuous at first, except that there isn't stock to back it up. If you pay for it, good luck hearing from them within six months, and the rain-check isn't worth the seed which grew the tree used to make the paper it was printed on.
Join all that with the incessant and hard pushing of the extended warranties and employees who make up facts to suit making a sale and I'll skip the big yellow tag, thank you very much. No matter what "Kyle's Mom" says.
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Re: Assume the Worst
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Re: Assume the Worst
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Best Buy website
I doubt Best Buy created the website as a way to deceive customers. I suspect desperate salespeople have figured they can deceptively use it to their advantage. While there will always be a few bad apples figuring out how to cheat the system, poor compensation plans will drive otherwise ethical people to cross the line.
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Re: Best Buy website
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Re: Best Buy website
And Best Buy gets what they pay for.
And if you shop at the McDonald's of home electronics, you'll get what you pay for too.
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Re: Best Buy website
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Re: Re: Best Buy website
You are fucking stupid. Why don't you get your facts right before you go making yourself look like an ass. NO ONE who works for bestbuy is on commission. It has been like that for at least 10 years. The only "employees" that work on commission are the vendors (Qwest DSL reps, Cellphone reps etc). No one with a blue shirt gets a cent of commission.
===============================
Chill big guy...I didn't quote any facts other than the principles behind straight commission. I believe I said "They're Probably paid straight commission", not that they "ARE". Also, last I checked, employee's of Qwest, Cellphone reps etc. get their paychecks from Qwest and the Cellphone company, not BB so they couldn't be "Employee's" of BB. Besides, how vendor reps are compensated is irrelevant to the discussion.
I'm glad to hear that they're not on straight commission which brings me back to my initial question as to "why" a retail rep would intentionally mislead a customer into paying a higher price? Unless there was some monetary gain in it for the retail rep like a 1. Commission, 2. bonus, 3. SPIFF 4. reward et. al. That's all I'm trying to ascertain.
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Re: Best Buy website
If employees were paid $20 per hour, you would not get a best buy..ever been to walmart..low prices=low wages.
best buy pays better than most retailers.
loss leader ad items are part of a free market system. the company is in business to make a profit, not to stock thousands of obsolete products so joey cheapskate can come in and buy one to re-sell on ebay.
and
get a life..
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Re: Best Buy website
If employees were paid $20 per hour, you would not get a best buy..ever been to walmart..low prices=low wages.
best buy pays better than most retailers.
loss leader ad items are part of a free market system. the company is in business to make a profit, not to stock thousands of obsolete products so joey cheapskate can come in and buy one to re-sell on ebay.
and
get a life..
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Re: Best Buy website
I was told that the intranet was created so employees could see the site and the online pricing. That was because not all of the computers at bestbuy can go online and have to rely on the intranet. Unfortunately from what I was told, is that the intranet site wasn't always kept up to date as it should be causing the confusion..... again this is what I was told when I asked about it.
Also some items are priced different at different stores. The prices are based on the market its in and the product on hand. This being said it doesnt mean that everything is more expensive at one or another, just that based on the market a particular store is in, it may have a different sale on an item than another store. Even in that instance we will price match the other store if asked. We do not know the other store pricing off hand, nor do we know what all the internet pricing is at that time unless we call or look.
Again I have to stress the point that no sales person is going to benefit personally from charging more for a product. BB is a non commission based company there for customer's are less likely to be pushed into buying something he or she doesnt need... I personally check bestbuy.com before every large sale to see if it is priced less on our site. This way I can price match it on the spot avoiding the customer having to come back in and get the price match that causes the store to loose an extra 10% of the difference on that item and pay for the refund tranaction (Credit card only avg 5.00)....
I also wanted to address the "bait and switch" some people are talking about. This is not true. Best Buy may make the mistake every once in a while to put something on sale that we dont have, but in those instances rain checks are granted as well as in my store we will try to get you something comperable and if it means maybe taking a hit on that price we will do it. BB wants your business and will do what it takes as long as you go to the right store with the right management team. The only time people ever tell me that we just did a bait and switch on them are the people who come on Saturday trying to get an item that went on sale in the add the previous Sunday (sales usually go Sunday to Saturday). I know its not bait and switch because I see the item sell out through out the week. If that customer would have come in earlier that week or even that Sunday they would have got it. But still even in that instance we will see what we can do for them. We have had instances where we started with one replacement make/model with a discount, sold out of that item and moved to another make/model sold at a discount to satisfy the customers looking for the add item. The truth is most of these customers end up with something better and a way better deal.
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Re: Best Buy website
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Re: Best Buy website
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Once again
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Best Buy did this to me!
That's dirty that Best Buy would do that.
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Re: Best Buy did this to me!
Why didn't you just order it from the website and pick it up in the store? That way you pay the price you see and they tell you right there if it's in stock. I've never had a problem doing that.
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Re: Re: Best Buy did this to me!
Maybe he is like I am. Sometimes I want to view the device before I buy, I can't do that via the web, so I go to a store and then decide.
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Re: Best Buy did this to me!
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As for high pressure selling, BB employee's don't work on "commision" the do get bonuses based on sales. I always shop everywhere before buying. A little web searching for the most info and best value. Then check the local stores to see if I can get it close to the same price quicker.
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RUNAROUND EH?
1. WAA
2. WAA
3. WAA
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Re:
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Best Buy
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Re:
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Best Buy's Store Website
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Re: Best Buy's Store Website
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Goodbye, Best Buy!
-Max
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Re: Goodbye, Best Buy!
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Re: Re: Goodbye, Best Buy!
I've been screwed by Best Buy one to many times to care if they disappear forever.
So die, best buy, die.
There, I said it again. dumb ass.
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Re: Re: Re: Goodbye, Best Buy!
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Straight Shooting
Have you ever had a customer come in with a BestBuy.com printout that reflected one price on a product, but when you looked it up on your in-store kiosk it was another price? That’s because the BestBuy.com kiosk in your store reflects your store’s pricing, not necessarily the online BestBuy.com offers.
How do I see the BestBuy.com Web pricing?
· Click Products, Services, Offerings, Lookup Info on Employee Toolkit. Then under BestBuy.com you’ll see links to both the kiosk/in-store pricing and the Web pricing. Click the BestBuy.com (Web pricing) link to see what your customer sees at home.
· You can also see BestBuy.com only promotions by clicking Ad Source and Promotions and selecting BestBuy.com Only Promotions under the Promotions header.
Be aware of these differences so you can price match the price the customer sees on BestBuy.com and avoid confusing the customer."
This material has been distributed to every employee in the company three weeks running. I've had it reiterated to me every morning for the last three weeks. Best Buy's internal website reflects store pricing, not sale pricing, which is unique to the flyers and the actual .COM. Any employee duping customers into buying it at the more expensive price should have been terminated.
Best Buy, as much as I hate working for them, really does put more focus on the customer experience than anyone who hasn't worked there could possibly realize. Most of us get up at 5 AM on Sunday mornings once a month for customer experience meetings where we brainstorm and talk about new ways to get consumers what they need.. Be it installations, or the right products, or whatever. We receive absurd amounts of training on products and selling strategies, all of which are mandatory on threat of termination.
Now, ultimately it's up to the supervisors and managers to make sure the employees are employing what they're reading and learning, but Best Buy as a company lives an dies by the satisfaction of its customers. I personally treat people like I'd want to be treated when I go into a store. I'm asking you questions because I don't want to stiff you with the wrong product, or something that won't fits your needs. I'm trying to upsell you to an HP computer, instead of that eMachine, because I know that eMachine is the biggest piece of shit ever. It doesn't matter which product I sell you, though, because the store is going to lose money on both of them. I'm checking if you have AV/AS protection because I want to know if you're going to get screwed the moment you're connected to the internet or not. I'm asking you if you want a Best Buy service plan because that eMachine you bought anyway can and will break, and I'd like to get you something other than the abysmal, one year limited mfgr. warranty.
My bonuses are not based on sales. I don't get paid commission. I don't even get bonuses. I don't even like working there.
But I want to help you get the right product, and I'm not afraid to tell you we don't carry what you're looking for. I can't help it that some of my co-workers on the company scale are flaming morons who are incapable of logically connecting a customer's needs to the proper product at the price they saw advertise.
People are dumb, and dumb people are everywhere, including Best Buy.
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Re: Straight Shooting
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Re: Straight Shooting
what im trying to get at is 97% of the time the best buy employee will know more than the customer
as to the whole bait and switch thats retarded and the AG is a dumb fuck too. we have a local pricing and a national pricing just like everybody else.
go to frys electronics and buy your shit do you think that 10,000 people that dont shop at best buy make that big of a differnce we are a multibillion dollar company ur petty 200 printer or camera or shitty as emachine is not that big of a deal.
if you shop at a frys half their shit is refurbished and when you buy it you dont even know it cuz again YOUR DUMB thats why their TVS ar 800 less not to mention their stores are a warehouse so they order in biggeer bulk and they are on commision and they wont sell you they electronics that suit ur needs they will sell you what ever just to put money in ur pocket...
i make shit and so does every blue shirt sales person at BBY....why do we need to waste our time trying to scam you over 20 bucks to much work for to little money not to mention that i dont get anything out of it....i made a 25,000 dollar sale last week and i worked with this guy for a month and a half so much time and work put in and guess what i got...A PAT ON THE BACK AND A GOOD JOB thanks for making our company more money here have a free soda on us..
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Re: Re: Best Buy website
and dont try to change what Mar said. you know he meant that vendors are employees of their companies not BB. he simply stated that those are the only commissioned employees in the store. it is pretty obvious they are not wearing blue shirts.
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Re: Re: Re: Best Buy website
and dont try to change what Mar said. you know he meant that vendors are employees of their companies not BB. he simply stated that those are the only commissioned employees in the store. it is pretty obvious they are not wearing blue shirts.
=============================
Getting testy, aren't we? OK..."THEY ARE probably ..." feel better? You're (as in "you are"...did I get that right?) missing the point. Unless the salespeople have an incentive to sell product at a higher price, I doubt there is any malicious intent behind the disparity between the intranet site and the internet site.
Most retailers are attempting to implement lean management practices which in part means tightening the supply chain to maximize inventory turns. Unfortunately without adequate SKU sales history to draw from, retailers end up out of stock situations. Since salespeople have no control over procurement practices, the only alternative to being out of stock is to upsell customers.
Since the salespeople apparently have no revenue incentives, I'd have to agree that the issue is inept management practices, poorly trained employee's and poorly implemented technologies. In the end, poor customer satisfaction.
By the way jaks_ass_talking, Co-op $'s (aka soft $'s) are $'s retailers earn as a % of their total purchases from a manufacturer. Vendors do not "decide" how much money to give the retailer, the retailer earns those dollars based on their volume purchases.
Retailers are allowed to use those co-op $'s to promote the manufacturers products/sales in a wide variety of ways. The Mfg. isn't "paying" for those events, the Retailer has 100% control on how they choose to use those $'s withing the T&C's of the manufacturers co-op guidelines. Mfgr's CAN and often do supplement activities at the store level by paying for additional events/activities, but the manufacturer doesn't have access to use a retailers co-op funds. Also, manufacturers are restricted by federal anti-trust laws from even suggesting that a retailer "should" sell a their product for a particular dollar amount. It's worth noting though that a large percent of vendor reps violate this multiple times every day in dealing with retailers.
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Camera
What a scam..
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They almost got me..
They have AWFUL customer service as far as computers/computer-related items go. They either know nothing or think they know something - when they don't.
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It isn't theft
Don’t blame the sales people, blame management, and then blame yourself. If you weren’t trying to get something for nothing you wouldn’t have this problem.
If they gave them the product the sales people would sell it to you.
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Theft? No. Deception? Probably.
Uhhh... no. You go to a store to buy an item that was advertised at a specific price. Whether it was above, at, or below cost is irrelevant, since most of us don't know or care what "cost" is.
Don’t blame the sales people, blame management, and then blame yourself. If you weren’t trying to get something for nothing you wouldn’t have this problem.
Uhhh... no. They're not trying to get "something for nothing", they are trying to get what was advertised. And this is their fault? I don't think so.
Looks like you are trying to infer that bargain-hunters are all bottom-feeders. Some are, but most aren't. Lay off the character assassination. It's not relevant. This discussion is not about whether or not an item is in stock, it is about whether it is available at the advertised price.
The fact that the in-store website is different from the public one is a deliberate decision by someone. To me, whether or not it is to confuse people into spending more hinges on whether the price variations are random (some prices higher than web, some lower) or not. If the in-store-web prices are always or usually higher than the public-web prices then there is a clear intent to deceive. And for that BB should rightly be spanked.
As for me, I don't shop at BB any more - I stopped a few years ago. The CC across the road has decent prices and more helpful staff.
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Boyott the Best Bastards!
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bestbuy
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Not so Best Buy
Sell sub $30 printers and then add a $34.95 USB cable.
Format a computer at the "Geek Squad" when replacing a video card because "it was required".
Format a latop when they replace the motherboard, with a defective motherboard at that "because they had to". http://www.theweeklygeek.com/best_buy.htm
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former bestbuy enthuisiast
Who need's bust buy?
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Re: former bestbuy enthuisiast
BTW Merry Christmas..
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Re: former bestbuy enthuisiast
BTW Merry Christmas..
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And...
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Re: And...
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Re: And...
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Best Buy Intranet site
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Re: Best Buy Intranet site
Intranet site+ same pricing on tags= LOCAL PRICING
Competitive price match + online price= NATIONAL PRICING
holy shit its a miracle i solved the problem TA DA
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Why not have the internal site identify itself as
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Best Buy
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Re: Best Buy
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yeah?
As for being ripped off, I've not been ripped off by Best Buy myself. I shop there occasionally and always compare other shops to see who has the best product at the best price.
I'm not convinced that the internal web site was designed to deceive. It sounds like a typical lack of coordination between the online presence and the stores themselves.
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Walmart is a great place to work, and has it's problems, but beyond everything else, we don't have two websites. You can access Walmart.com from inside the store, and if you want to order the product through there you can use a walmart giftcard if you are uncomfortable using your credit card on a kiosk in the middle of a busy store, which i suggest.
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Joe & Walmart
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SIMPLE AS THAT!!!
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SIMPLE AS THAT!!!
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SIMPLE AS THAT!!!
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Best Buy = Mercenary
The most decietful bait and switch is their statement of values and ethics, that is completely contrary to the way they treat their "partners" and employees.
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The reality of BEstbuy
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Re: The reality of BEstbuy
General Manager
Operations Manager
Sales Manager
Inventory Manager
MediaMerchandising Manager
Where did this number 9 come from? Especially since the last I heard Merchandising and Inverntory were combined lowering the Manager count from 5 to 4.
I worked in Sales for a year. It sucked. After my first X-Mas they started giving me 4 hours a week and told me that I wouldn't get more hours until my performance improved. Obviously baiting me to quit that way didn't work, so they transferred me to Merchandising (when I was 17, which was technically a violation of OSHA since they classify that as an 18+ job). I still didn't quit. I actually started to like the job. I was a part-time HSCollege Student who could chew out a supervisor for not keeping hisher department clean.
I blame this on poorly trainedstupid HS student employees, not the company. After I worked out well in Merch they hired a couple other people about my age and they all failed miserably at the job because one was a rich pansy whose Mommy said he couldn't go to work before 8AM and all of them were idiots.
If you want to find blame then blame the Employees and their Managers. They are the ones at fault and not the company. Best Buy, as a company, is actually pretty awesome sometimes (even though they do accasionally do something boneheaded).
Oh, and there is no "private secured server" for each store. It's all on a centralized Database somewhere in Minnesota. Pricing is done on a District basis not a Store basis, so that shoots that to hell. When I first started we didn't even have the .Com Kiosks, we had Green Screen dummy terminals to look up pricing and stock levels. We used those to look up prices for things that people were either questioning the tag price or didn't have a tag price. The kiosks replaced those terminals, so it makes sense that they display the same type of information.
Oh, and I have a degree in Computer Science from a respectable University, so I do understand better than you how such a system would work.
In short. Take your uneducated opinion and shove it up your ass. It's all bad management at the StoreDistrict level. I wouldn't want that job, most smart people don't want to do that their whole lives. Therefore they are going to get mostly assholes, idiots, and power-hungry-morons for managers. There are a few good ones, but they are few and far between.
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Re: The reality of BEstbuy
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The Evils of Best Buy (Best Cheat & Lie)
Well here goes:
My wife and I decided to take some of our Tax Return to buy us a new Washer, and Dryer. Well as usual we went to BB as we have done for in the last (9) years to buy all of our Big Price appliance items, as we have bought our (3) Desktop Computers, (2) Refrigerator, (1) Dishwasher, (2) TV’s (3) DVD Player’s, (2) VCR’s, (3) Surround Sound Systems…. etc…well you get the picture, close to $10,000.00 over those (9) years.
Things seem to go smoothly with the purchase of both of them till the arraigning of the FREE delivery that was with the package deal. But the sales person worked out the glitches an made the delivery on Wed’s the 14th of February in the late afternoon. I informed the sales person that we had some serious plans made, and could they arraign it before or after the 14th. “No” was the reply that it was the only day they could make the delivery. Well ok I said, “but let’s make sure it happens”. No problem was the reply; a they would call us the night before to confirm the time in the afternoon. “Great”, I said, let’s do it.
The night of the 13th we waited till around 9pm for their call. Nothing, no call. So I called the store a talked to the sale person that sold us the Washer/Dryer, and asked when they would be delivered. I waited on hold for over 20 minutes. Finally I called back and asked for the Manager on Duty. Waited other 10 minutes till he came on the line. I explained the situation to him; he stated he would check into this. After other 10 minutes he game back on the line. He stated that the Order for delivery was CANCELLED and that there was not going to be a delivery. Well my jaw dropped to the floor. “What the Hell was going on”, I asked, I know we didn’t cancel the order for delivery. I informed him of this and said this was not acceptable and that they would need to make the delivery as promised and that we would not be available for any other day. And why the Hell had this had happen. After waiting for other 15 minutes on the phone he finally came back on with “ it will be delivered tomorrow between 4pm an 6pm” OK I said great. As I was about to thank him he hung up, without an apology of any kind, or any explanation of what was going on? Well this should have clued me into Best Buy’s customer service policy of SCREW’EM AN LOSES’EM. Well as promise they did deliver the machines on time, but not with out some hassles there too.
Where comes the good part:
The following week my wife an I decided to buy a new laptop computer, and of course BB was having a Package Deal on a Toshiba laptop with Windows Vista installed and also with Mini mouse, and carrying case. This sounded great, and in our price arrange too. So we went into the Store and as usual we had to hunt down someone in the computer department to help us with the purchase. After finding a fresh Snot Nose Narcissistic Kid barely out of high school to help us, we decided to ask a few questions about the New Windows Vista system. We wanted to know if this laptop would be able to communicate with the other (3) computers we have in our home running Windows XP? And would it work with our Linksys Network Router System? And will we be able to share files, and to use our Lexmark Printer with this new Windows Vista, and our Network? “ Well of course it would…was his reply, with no problems. “ Well with that, and the blind trust I put in people we bought the laptop, and the extended service plan. And back home with our new toy.
Well we got it home and started to set it up, and everything was going as smooth as silk till we tried to set up the Network to share files/folders with the other computers, and the printer. Now I am not illiterate when it comes to computers, nor am I an expert, but I knew something was a miss, and something was not right. Well it was late and we decided to wait till the morning to finish the setup.
The following day was the Worst Frkin Nightmare I have had in 35 years (showing my age of 55) of dealing with any big business, and of course the worst day I ever had with Best Buy.
I kept trying to make the Laptop communicate with the Network, and my other (3) computers. I would keep getting a Microsoft Windows Error of “not finding a Network”. After spending an hour on their web site I could find nothing, so I called them. I spent over 45 minutes waiting; finally I spoke to someone about the problem (because I thought since it was a Windows Error the would be able to help) no such luck. They said I would need to contact Toshiba about this since this was an OEM (original equipment manufacture) problem, and not theirs. “Great” Called Toshiba, nothing, this were their service person informs me that the new Windows Vista program will not work with the network, router, a printer if my other (3) computers are running Windows XP. “HOLY COW POOP”. This was Frkin Peachy. Toshiba suggested to call Best Buy to see what they can do for me, buy asking someone there if they could help set up the network to communicate with the other computers. Sounded like sense. So I did.
So I called the Big Blue Box (BB) and spoke to same manager I had dealt with on the delivery problem. Wow that was the most stupid mistake I ever made. This manager was the biggest “DICK” I ever spoke to. I calmly explained the problem to him, an how I was led to believe that there would be no problem with this Laptop running Windows Vista to work with my computers, network, and printer. He told me point blank told me that his sales person would have “never would have told me such a thing”. God I was outraged, not only was He calling me a Lair but also it was quite clear that this worthless manager was not going to help me at all. I asked to speak to his Boss, (the store manager) SHE was not there. Then I asked how to get in contact with his District manager…. guess what…that’s right, he refused to give me that info also stating he did not know how, an even if he did he would not give me that info, because all customer concerns, and problems are handled at the store level, and that this problem did not warrant any further attention. What a worthless piece of human waste. I asked what was the name of his store manager, at first he was very hesent, and then he gave me her name.
Well for the next (4) days I spent calling the Best Buy customer service line, (what a gdamn joke this is), calling their Corp Office, calling their District office, trying to get someone to listen and care about my problem. Again No-one gave a Royal flying Rats Ass about what was going on. Only to inform me that all the customer relation problems needs are handle at the Store Level. “My God, don’t they understand that here in lies the problem the Store Management and the rotten little peckerhead that sold me the Laptop. “NO>>>HELL NO”. So after nearly going to the Hospital because on my Blood Pressure I decided to give it up. Knowing that Best Buy had SCREWED ME IN THE ASS AN NEVER USED ANY TYPE OF LUB TO EASE THE PAIN. Then out of the Blue the lousy Store Manager called an gave me the lamest apology I ever heard but still would not help me with my problem only offering to send out the GEEK Squad to make my Laptop work with my other computers, an network. But of course this would cost me other $200.00 for their service. God what kind of sick joke these folks live under, what kind of CON-Game they are playing on the costumer, what kind of people believe they would have me come back an waste my money in their store after this kind of Bull Sh___t.
God I pray, and beg anyone reading this not to buy your need’s at Best Buy, they will Lie, Cheat, an screw you up the behind so hard, that you will see stars. If any one reading this and still believes they will get good service from BB, all you will get is a Stroke.
BEST BUY GO TO HELL YOU ROTTEN MOTHERF___KERS.
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Re: The Evils of Best Buy (Best Cheat & Lie)
If you bought a dell, I assume that you would have blamed Dell the same way if your lexmark printer did not print, because you could not install the driver correctly?
Its not the computers but the idiots running them!
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Re: Re: The Evils of Best Buy (Best Cheat & Lie)
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Re: The Evils of Best Buy (Best Cheat & Lie)
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Not so Best Buy
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Not so Best Buy
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Not so Best Buy
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Re: Not so Best Buy
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HAHA BEST BUY IS ALL THAT AND MORE
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Re: HAHA BEST BUY IS ALL THAT AND MORE
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Re: HAHA BEST BUY IS ALL THAT AND MORE
Jill married has kids ussually stays at home soccor mom
Barry- male upperclass wants undivided attention as well as rules broken married
Ray- middle class working man wants you to show him value in what he buys and help him be the hero in the home married
maria- working mom with kids wants you to show her how to bring her family close with electronics
buzz- young man who wants latest and greatest
carrie- femal wants latest and greatest
there is the main break down we use these to identify customers to meet their needs end to endand the thing with the DSUBS doesnt ever happen in my store
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FAKE BBUY WEBSITE?
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BE INFORMED BEFORE YOU RANT AND RAVE PLEASE
WE ARE NON-COMMISION
WE GET PAID WELL, COMPARED TO THE LOCAL ECONOMY
WE DON'T MAKE A PENNY OFF OF ANY OF YOU! THE COMPANY DOES!
WE HAVE NOTHING TO GAIN FROM YOU, WE ARE PAID HOURLY
WE AREN'T HERE TO DECIEVE YOU
BEST BUY IS THE BEST COMPANY I HAVE EVER WORKED FOR, AND THERE IS NO WAY THEY WOULD HAVE SO MANY LOYAL EMPLOYEES IF THEY WERE ACTING SO MALICOUSLY
WE ARE NOT EVEN GIVEN SLIGHT INCENTIVES FOR YOU-
NOT EVEN A WINK, SLAP ON THE BACK,
LITTERALLY NOTHING.
SUPERVISORS GET BONUSES SOMETIMES, PART TIMERS AND FULL TIMERS GET NOTHING BASED ON SALES PERFORMANCE, JUST A CHECK EVERY OTHER WEEK BASED ON HOURLY PAY!!!!
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what do you get paid?
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i waqnt to buy
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Let me make it clear
If someone has an Performance Service Plan or PSP, it can potentially be sent to the service center and customers may have to be without it for a few weeks. However, this is still MUCH better than the manufacturer who STILL makes you pay shipping as well as it doesn't cover as much. There are a few items that are listed as "non-repairable." It is these items that are exchanged in the store, if possible. When it comes to an "authorized exchange," the product is to be matched feature-for-feature. However, it is not to exceed the original purchase price. The customer must pay the difference. Keep in mind that if they pay $300, and it is now $280, they don't get the money back. The customer is STILL in a better condition than they would be without the service plan. What they cover: The service plans cover just about anything but abuse(with the exception of the accidental service plans). If you drop it, throw it in the lake, play with it in the rain, throw it out the car window, press the LCD too hard and it cracks...things like that. IF the associate knows there's a KNOWN issue involving things like a cracked LCD, they MAY at their discretion, issue a replacement or service the item.
As far as Product Replacement Plans or PRPs, it is similar and simple. The same constraints apply, but it's purely replacement. The term is often shorter and the plan is often cheaper. If we have nothing in stock similar, you MAY be able to get a gift card for what you spent. Keep in mind that this is ALL at the manager's and the associate's discretion. If you're a complete jerk, we can always refer you to 1-888-bestbuy. That is how it is SUPPOSED to be handled. Best Buy is supposed to TECHNICALLY(per the warranty contract) send the owner a voucher for what they deem the unit worth after it has been inspected by a technician. Best Buy alows in-store trades for the convenience of the customer.
Not every Best Buy employees are bad, but some are. That's why I don't like all of my coworkers. Also realize we are just people and we all have our own personalities. Myself, I can be quite condesendig at times. I am trying to work on that, but it's hard. I honestly try to give each customer a "good experience," as they cal it.
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Regardless
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wow
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and I also work at Best Buy (in OWINGS MILLS, MD - how much i get paid is no ones business). You can't GLOBALIZE the situation because there are over thousands of best buy stores and more opening internationally. and every store is different. and some prices depend on where you live. thats why they ask you for your zip code (at times) when you shop online.
if what i posted was already said, then i apologize cuz i stopped reading in the middle.
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Lets just stop assuming
BEST BUY!!
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BAD POLICY
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STUPID CHEAP CUSTOMERS JUST GO AWAY!!!
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Some Facts
2. We are not, by any means, poorly trained. I've taken so many tests on every department, I could work anywhere in the store.
3. The service plans are for YOUR benefit. The protection plan is just that. It protects your investment against accidents and manufacturer malfunctions.
4. The in store kiosks reflect the inventory and current pricing of that particular store. It is NOT bestbuy.com. Now some employees, I will admit, are just there for their paycheck. They won't take the time to learn that the price on the kiosk does not reflect the .COM pricing. And yes, there are ONLINE ONLY sales and we, unfortunately, cannot match those prices.
5. I apologize if you feel like a BBY sales person is trying to get you to spend more money. It's not that at all. We just want to make sure that you have everything you might need before you get home. No one likes to make an extra trip because they forgot something or needed an HDMI cable for your new bluray player and you didn't know that those are sold separately.
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