Is SunRocket In Its Death Throes?
from the no-more-users dept
Late last month, we reported that SunRocket, the second-biggest independent VoIP company was having some problems as the fundamentally poor economics of the the VoIP business caught up to it, and VoIP patent issues hindered its ability to attract further funding. Now, Broadband Reports says it looks like the company could be finished, as a poster in their forums said it's no longer taking new users. While BBR is treating this as a rumor, the folks there were unable to get the company's order system to work, so it doesn't look good. The burgeoning VoIP patent thicket doesn't help things, but the real issue is the falling cost of voice calls. While companies that can tack VoIP into a bundle -- like cable companies, which are seeing a lot of success with their VoIP offerings -- can make this work, it's not going to get any easier for independent companies. Update: BBR has another report that SunRocket may have laid off all but 20 to 25 of its employees in advance of a sale to the owner of another small VoIP company. Such a deal would, in all likelihood, merely postpone SunRocket's demise rather than prevent it.
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Luckily (I think?) the Comcast VoIP service is so spotty that I keep requesting service credits and getting them, so I haven't actually paid for the service in a couple of months.
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Umm, screw big cable...
SUNrocket sucks but that doesnt mean the other VOIP providers don't have a chance... talk about biased reporting..damnit Techdirt...you continue to piss me off day by day...
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Umm, screw big cable...
SUNrocket sucks but that doesnt mean the other VOIP providers don't have a chance... talk about biased reporting..damnit Techdirt...you continue to piss me off day by day...
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Ever tried Sunrocket?
I have used Sunrocket for 2 years and I haven't had problems with them. I also only pay $16/month.
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Vonage
My service is like $15 a month for 500 minutes. (You have to use something like 700 each month to justify the unlimited plan. Something I never do.)
I am so tired of the "paid off press" running horror stories about Vonage and other non-big Telco/Cable providers. While I didn't find TechDirt's coverage as telling as some of the larger news outlets it still doesn't help.
Vonage has been running 100% during this wonderful anti-competitive lawsuit from Verizon(Ma Bell) for patents that are so simple they shouldn't' be patents. Vonage has stated that they have work arounds for all of the patent issues. The only thing that will kill Vonage is if everyone in the press keeps talking like they are already dead.
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Re: Vonage
Perhaps, Vonage could pick up all of SunRocket's customers before they end up with a large monopolistic corporation.
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Re: Umm, screw big cable...
The facts are there. Cable companies are picking up alot of customers from the POTS markets by offering the 'Triple-Play' option to end consumers (Voice, Data, Television). Who wouldn't smack their lips at a $20 million business increase?
SunRocket faces the same problems as everyone else in the VoIP industry, poor economics and lots of competition.
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I can get my phone service for $15/month through Vonage. I have DirecTV for TV and DSL for Internet. Sure, I have to use 3 seperate companies to provide these services to me, but combined, it's still far less than Cable's "triple play." Let me do the math. Vonage ($15) + DirecTV ($50) + DSL ($20) = $85. And I'm not on any stupid "limited promotional pricing" where after so many months they raise the rates. Show me a cable company that can offer me these 3 services for UNDER $85 a month...and where they promise me that rate, FOREVER. It's not gonna happen.
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I Love SunRocket
One thing for sure, if that will happen, I'll go to Vonage camp (as the "second best" for my purposes).
And forget Comcast bloodsuckers. I'd ratehr buy more minutes for my cell phone plan, than pay them $40 for VoIP. Enough of their crappy cable TV service.
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The article is just saying that from a business prospective, independent VOIP providers aren't making as much money in VOIP as cable providers. By selling the service cheaper than their competitors you would think that in theory you would get more customers, and thus more money.
This isn't true.
For one, most people are sheep. They buy brand names. Vonage isn't as 'big' of a brand name as 'Comcast' and since people are 'happy' with their cable TV, they figure the VOIP phones will be the same 'quality'.
These people don't understand the technology behind it, or the business models. They want their TV and their phones and they will pay extra for the Coca Cola equivalent.
By its very nature, a independent service provider is going to be facing an up hill battle and most will lose. For those of you with Vonage or whatever, enjoy it while you can.
For the meanwhile, I'm going to continue to use Comcast VOIP because I personally can tell no difference between them (I get my Caller ID, call waiting, voicemail and the sound quality is a little crisper than my cell phone and I don't have to remember a different support number if anything DOES go wrong). It works fine, doesn't cost much more, and thanks to the 'bundle' saves me some money on my cable so it works out to be about the same over all.
But yea. Just had to point out, I don't think he was ragging on the independent VOIP provider's service quality as much as how hard it is for them to make money compared to a big company.
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SunRocket
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SunRocket Demise
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Re: SunRocket Demise
prakash
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As of July 16, 2007 their customer service phone n
where does this leave the existing clients?
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Bye Bye SunRocket
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CordiaIP good and economic
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SunRocket goin out of biz
& I've only been w/em for approx 3 mos....paid the whole yr up front as well. Never rwally had any major issues w/em at all....service was pretty good for the price.
Figures....about par for the course for me.
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$19.99 per month unlimited local 7 long distance, voice mail, call waiting, caller id, call forwarding
switching now
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$19.99 per month unlimited local 7 long distance, voice mail, call waiting, caller id, call forwarding
switching now
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SunRocket fired all staff today
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Bye Bye Birdie
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SR
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Sun Rocket Down The Tubes
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SunRocket is the best
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Started working again
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Switch to Jivetel
check them out at
www.jivetel.com
www.rnkcomm.com
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Try My VoIP Service
If you're resorting to spamming comments of dead VoIP provider news, you're probably one of the next to go under. I don't see any Vonage employees pushing their services here.
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Refund?????
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Me too
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Me too
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No Service
Is this something for a class action suit to recover our monies. I think they need to address the concerns of their current customers.
Thanks for no service SUNROCKET.
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Former Employee
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SunRocket is killing our company
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Re: SunRocket is killing our company
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Re: SunRocket Demise
Absolutely correct. I am having the same problem at my home. I don't have a dial tone and unable to contact SunRocket. Not sure what else to do. I have paid them the full year subscription of $199.
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Re: SunRocket Demise
no dial tone
no answer when sunrocket is called.
try call forwarding to another telephone number
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sunrocket work around
this has worked for me to place outbound calls... first, if your sound is bad, reset your voice modem, then to to the sunrocket web portal and enter the number you want to call into your 'phone book'. then 'dial' it from the computer... your phone will ring, answer it... you will hear your music on hold playing until your party answers...
hope someone steps in and bails out sunrocket quickly!
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Re: sunrocket work around
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Free people search directory
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No Sunrocket service
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Re: No Sunrocket service
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Sunrocket alternative
They offer the Dock N Talk that allows you to use your cellphone as your home service. You can use your landline equipment with your cell phone plan, great deal if you have Unlimited Nights and Weekend and free Mobile to Mobile.
A good solution to replace your sunrocket and save money!!
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Re: SunRocket Demise
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Re: Re: SunRocket Demise
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SunRocket is Dead
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Re: Bye Bye SunRocket
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Very Sad
My ISSUE is with getting my phone number released. We have had that number for over 10 years. I saw one note about SR transfering customers to other companies - does anyone have knowledge about this? Any idea about when the phone numbers will be released?
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Freakin Pricks!
I am going to call my CC and dispute this since they won't answer the phone they can't argue it.
I hope they burn in hell!
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Re: Ever tried Sunrocket?
My service no longer works, and when I try to call for service help, the recording simply states that they are no longer accepting service or sales calls, then it disconnects.
I'm a little concerned that this company has already gone out of business, and has neglected to tell it's customers.
Have you had the same problems?
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Re: SunRocket
I don't seem to be able to use my service, and I can't make a call to the 800 number because the recording simply states that they are no longer accepting sales or service calls and then it disconnects.
Why aren't the customers being informed of what's going on?
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Refunds
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Re: I Love SunRocket
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Re: SunRocket Demise
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Verizon Freedom Value is Trolling
Unlimited calling for just $19.99 a month (plus taxes and fees)for 12 months.
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Sun Rocket Class Action Suit Needed!
I, like many other outraged posters, have had my number for over 15 years. As silly as it sounds, those seven digits are very personal. And to think my number is going down with Sun Rocket's sinking ship is completely ridiculous! Come on, fellow Sun Rocketeers, let's band together and fight for what's rightfully ours...our digits!!
Any ideas on how to tackle Dead Rocket???
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Try the magicJack
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Call the FCC
Customer service was bad (although the employees have almost all been courteous); now it is non-existent. I was told by our future provider that the number cannot be ported if it is not active. We have had this number for over 14 years and I'm not giving up without a fight!
I called the FCC this morning and was told they are investigating SunRocket and will call me back when they know more about it. (I'm hoping they will release our numbers.)
All former SunRocket customers: CALL the FCC! We have to make this a huge issue for them.
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SunRocket customers get $5 off and free shipping f
plus $20 for the device
enter promo code "sunrocket" at checkout and get $5 off the device, and free shipping, before Friday July 20
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If it helps...
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Alternate service Voip.com
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Agree - Voip looks good - Was able to KEEP #'s
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Re: If it helps...
My question is what happens to calls to my existing telephone number? Currently inbound calls are still working (except there is no voicemail). So, if I sign up with Nuvio will I lose all my calls to my existing phone number?
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Too little help, too late.
Back in June, SunRocket completely replaced the billing system and took away the ability for CSR's to view or process credits. Only the highest level had that ability. They also told us to state that all refunds would take 38 days for processing. We all knew and stated that this was hokey, as they use to process within 3-7 business days. We would send up "incidents" (tickets) reporting member's being double and triple-billed, but those "incidents" sat in the tier 3 (highest level) queue with no one doing anything about them for weeks. Even our supervisors did not know why they were not being worked. We were also told to strongly encourage the members NOT to dispute charges with their credit card companies, as this would make the process take longer and charge-backs hurt SunRocket's credit. I see now it just gave them time to stash the money. I am very sorry to have been a part of that.
Unfortunately, I also learned while working there, that if your service is cancelled or stopped, it is not technically possible to transfer a number from that account. You must have 2 open ports to port a number. Even if your account is still active, if you start the process and the service is cancelled anytime before the transfer, you could still lose the number. I don't advise anyone to go to any voip companies. It seems that you CAN believe what you read on some of these blogs and boards.
We were told business as usual right up until they turned off the phones and said "go home".
Again, I am truly sorry to have been part of the "Gotcha", but know that they "Gotme", too.
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sunrocket refund
If anyone has info about how to get a refund back, please do post.
thanks in advance!
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Re: Too little help, too late.
GOTCHA!!!!!!!!!!!!!!!!!!
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The "Gotcha" company bites the dust.
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SunRocket
Very nice. Forget VoIP, I'm going back to a land line.
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still SOME service
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my sunrocket died
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I liked Sunrocket best -- too bad
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june 17, 07 5:38pm Estern time, serivce is on
...
Oh My God. Just got the info from the claim person at Chase bank, two weeks ago I switched to a supposedly better plan which was $199 for a full year upfront. A bank lady just told me my account was charged $327.95 instead of $199.
W T F ?
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I Love SunRocket
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follow up
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follow up
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Transfer Initiated - Fingers Crossed
I'm also ordering that MagicJack product and in September I'll transfer my number to MagicJack. That's the plan!
BellSouth ripped us off for years. VoIP WILL BE the only telephone service in the future anyway. It is pure consumer economics. If you have a high-speed Internet connection, VoIP service is simply another application. VoIP does not require a phone company of any kind.
If everyone had VoIP today, then even the VoIP phone companies would be out of business. "Phone companies" (AT&T [POTS], Vonage [VoIP], etc.) only exist because legacy POTS lines still exist. Today for example, two users using Skype can talk to each other over the computer and not pay a penny. Many many similar "softphone" examples exist.
The only negative I've seen recently is that the pace of new broadband connections is slowing. Sooner or later we will get to a tipping point.
Perhaps the MagicJack is the beginning of the end. It solves one key problem. It puts the users phone connection at the edge of the network, provides support for legacy handset devices and packages the digital requirement in a $20 device.
How many decades did AT&T rip my parents and grandparents off? How many decades did AT&T hold back telephone progress? They were destroyed and have arisen once again. They are no different than they were the first time. They will be destroyed by VoIP unless they are successful in creating enough folks that say things like the above "Very nice. Forget VoIP, I'm going back to a land line."
It is sad to read that some consumers do not realize we are in a battle.
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Question
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Re: SunRocket customers get $5 off and free shippi
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FCC complaint inre Sunrocket Inc.
Good luck
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VIOP.COM CAN PORT
Go the the URL and you can check to see if your numbe can be ported..........
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Sunrocket online check
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Re: Re: SunRocket customers get $5 off and free sh
There must be some box somewhere on the order form web page where you enter the discount term 'sunrocket'.
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Re: Transfer Initiated - Fingers Crossed
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Just filed a dispute charge with American Express
Guess I'll try everything I can. My SR still recieves calls but won't dial out.
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Re:
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Re: still SOME service
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Just wrote to major news stations
I thought you might be interested in hearing about this story as this affects over 200,000 VoIP Telephone users. As of yesterday customers of the company Sunrocket have found themselves with out service with no warning what so ever. This is a company that advertises that if you pay $199 for 1 year up front, you get 3 months free with a "No gotcha's garantee". Now it seems that they have laid off all their employees, locked their doors, and turned off their service.Any idea's about what to do? I am one of these customers who has prepaid for a year and now face not only the lose of my telephone number but most of the money that I have prepaid for what was supposed to be 15 months worth of service. Thanks for any help you may provide in putting the word out there for us.
I hope this helps in providing us all with some sort of compensation for our losses.
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Call Forwarding
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Re: Just filed a dispute charge with American Expr
I called up AMEX today as well and explained the deal and the lady is going to run the dispute. The thing that is on our side, we paid for a service and didn't get it - at least not completely. I was just charged on the 10th of this month for the full year. So I told the AMEX rep that I would pay for 6 days of service but not anymore. That is fair and AMEX and any other credit card should see it that way too. If not, leave them and go to AMEX or Discover!
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Shame
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same issue no dial tone no contact
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Get a refund
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SunRocket Has Died
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i cant get it to work anyways
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Re: Bye Bye Birdie
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Re:
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Bellsouth / ATT
I was a loyal Sunrocket customer until they screwed me. I posted that I filed a dispute with my Amex card and am awaiting the results. Anyways, last night I was looking online for another VOIP company since I make a lot of long distance calls, it was handy.
I almost signed up with Vonage but found that for the same cost my local phone company (Bellsouth/ATT) have an "unlimited" plan for the same cost, $24.99. I immiediatly signed up and it will kick in tomorrow morning. It will be nice to have reliable phone without worrying about surfing the internet, etc while on the phone. I advise everyone else to do the same.
Vonage worries me about the issue they are having with Verizon still. I worry they may be next to close down. And these other companies are offering the sun rocket, $199 a year plan. But come on, after getting screwed by Sun Rocket I am not about to front another $199 up front. No thank you, I rather do a month to month deal.
Anyways, I'm glad Bellsouth can hook me up on unlimited long distance for the same cost as vonage, plus I get the extra's vonage has like caller ID, forwarding, etc.
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Re: SunRocket customers get $5 off and free shippi
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Local companies
Also, local LAN line companies charge ridiculous taxes, you'll probably pay another 25 bucks just in taxes.
About CALLVANTAGE, if anybody wants to know about the nightmare I went through with them for 8 months email me. mockba21@hotmail.com
Don't sign up with them, no matter what. Nobody can say a company or service is great until they actually run into some issues and see how those issues are resolved by the company. CallVantage (ATT) sucks knots.
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Re: sunrocketclass action.com
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LOL
MyPhoneCompany's website looks like a 3rd grader did it.
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Re: Re: SunRocket customers get $5 off and free sh
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Re: Ever tried Sunrocket?
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Sunrocket is Deadrocket
guys call optimum online.
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Re: Re: SunRocket customers get $5 off and free sh
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Re: Ever tried Sunrocket?
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Re: Re: SunRocket Demise
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SunRocket
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Another truth about VONAGE
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Sunrocket - any chance of
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Re: Sunrocket is Deadrocket
I still have local service on Sunrocket but no international
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I still have local service on Sunrocket but no international
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Am i the only one with service?
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Email from SunRocket
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I still have service as well... strange.
I've had SR since last fall. I had tried Vonage before, but dropped them before 30 days because I could never call cell phones in Japan. SR never gave me a problem with any of my calls, most calls being cellulars in Japan. I tried to call last night, received a message "error ##. can not complete call" Coincidentally, I received an email later that evening stating that SR has closed. I immediately logged into my SR account online, checked everything, and still see incoming calls, missed calls, etc. Just no int'l service. Not sure what's going on. Sucks cause I signed up for a whole year in March. Haven't even used 6 months worth.
However, I'm guessing the calls were probably alt-routed with someone else. It has be to routed somewhere because all voip calls eventually have to go through a PBX switch no matter what if you're calling a lan line.
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Refunds
The ticking clock is running.
Longer than 60 days-chalk it up to experience.
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refunds
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:(
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Re: Switch to Jivetel
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Re: Am i the only one with service?
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E-mail from SunRocket
--------------------------------------------------------
From: sunrocket@sunrocket.com
Date: Jul 18, 2007 4:11 PM
Subject: Important Message from SunRocket
To: xxxxxxxxxx
Dear Customers,
After significant effort by the Company to avoid this result, SunRocket is in the process of closing its operations and therefore will no longer be able to provide you with the phone service that you have been accustomed to. However, this email provides you with an opportunity to sign up with select service providers who we believe will offer outstanding replacement service
In order to assist you, we have entered into negotiations with a number of service providers. As a result of those negotiations, we have entered into agreements with 8x8, Inc., provider of the Packet8 service, and Unified Communications Corp., provider of Teleband service to offer you the best options and we are proud to recommend the following alternatives to you. Please make your decision to move to a new service provides immediately as future service is uncertain.
8x8/Packet8
The Packet8 Internet phone service incorporates patent protected technology from 8x8. Inc., a publicly traded company in business for more than 20 years. The service works in the same way as SunRocket.s and offers a virtually identical feature set.
. No Startup Costs
. FREE activation
. FREE equipment
. FREE shipping
. FREE first month of service
. Quickly port your number at no charge
A Savings of over $100!
Copy and paste the following link into your Internet browser: http://getpacket8.packet8.net/sunrocket/ or call 1-800-868-0068 and mention special offer code SUNROCKET
Unified Communications Corp./TeleBlend
The TeleBlend Internet phone service incorporates patent-protected technology from Unified Communications Corp., a privately held company in business to provide outstanding customer service and telephony products. Teleblends has been working behind the scenes already to restore and continue service for all Sun Rocket customers The service works in the same way as SunRocket.s and offers an identical feature set with our Unlimited Transfer Plan.
. No Startup Costs
. FREE activation
. USE your existing hardware
. FREE and Quick transfer of your current number
. No Need to port your number to another provider
. UNLIMITED calling to the US, Canada, and Puerto Rico
Copy and paste the following link into your Internet browser: http://www.myteleblend.net
It has been our pleasure to service you at SunRocket!
-------------------------------------------------------
Does anyone know anything about this MyteleBlend service? It sounds pretty good that they can use the existing Sunrocket gizmo but I wonder how long they will be in business?
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Re: :(
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Re: Re: :(
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Re: Sunrocket - any chance of
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Disputing charges
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Got a credit from Chase for 1 year SR contract
Just got off the phone w/Chase (my credit card) and they have gotten many calls regarding SR. Chase is crediting me for 6 months ($104.63, half the $209.26, the SR yearly plan + taxes) and will "pursue" SR. Pretty awesome!!
As of last night I still had SR service (in and out), although no voice-mail. I transferred the service to TeleBlend for $12.95/mo (actually 15.54 if you include taxes) until end of SR contract. We'll see how that goes and if my # gets transferred over smoothly. I also ordered a MagicJack. Can't beat the price of $39.95 for device and 1 year license, then $19.95/yr after that (today's price...coud go up I guess). Does anyone konw if you can transfer your current # to them? Doesn't say on theri web-site.
JT
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Packet8
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Sun Rocket
BUT last night when I came home I was astounded to see that I had a message on my answering machine and 5 minutes later my son called. Then I checked my phone and found a dial tone and my gizmo indicating that my line was connected was lit. We have had dial tone ever since.
WHAT'S GOING ON? Is the company back in business? Not according to their web site! Will their service remain up? Has someone taken them over?
If anyone knows I'd really like to know.
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Re: Vonage for 25--not so
The fees: I asked about one for $1.30 per month and was told did not know. Price of $31.13 per month (from $199 per year with sunrocket to 370.+ per year.
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another options for those out of service from sunr
here is a coupon for your readers to consider Pingo
10% off SunRocket Customers Coupon code: sunrocket
Expires 7/20/2008
Valid to new customers
SunRocket Customers Landing Page
https://www1.pingo.com/en/secure/signup/landing.do?coupon=sunrocket
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Chase Claim
BTW, my service is still on in NYC.
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Another $199/year company
www.bbtelsys.com
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Good Resource for what to do
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Re: Sun Rocket
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ViaTalk
No way out.
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Re: ViaTalk
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Got lucky
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The viop challenge
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Re: Switch to Jivetel
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Re: Sun Rocket Class Action Suit Needed!
Pleass let me know if you have service, and let me know if you wish to pursue civil litigation for breach of contract and in property loss. YOUR phone number BELONGS to you.
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Re: Re: SunRocket
Customer care is like an after thought in many of these start-ups. Even well-meaning CS managers have their hands tied by the higher ups.
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Re: Re: Too little help, too late.
In a different era, the company would have given notice to it's customers and employees but they knew questions would be asked and feared reprisals.
The executives handled things like this to cover THEIR butts. My heart goes out to all the parents who walked into work one day and were told they no longer had employment. We live in a C.M.A. (Cover my ass) world.
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Switch to Open Tone Communications
2.We don't have $199.00 for one year of service because there is no margin and unless you are a heavy gambler or AT&T you will go bankrupt. (we did the research)
3.We will customize your service to the areas you are interested in and even give you a point to point connections via cell phones in areas like the Philippines.
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yeah sure
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Re: SunRocket Demise
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Sunrocket
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Any ViaTalk or Packet8 customers here?
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Re: Re: SunRocket Demise
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Push it with your bank
My service is still on, but I got an email from SR stating that within 10 days it will be done with.
:(
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Switched to Teleblend
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Re: DSL for $20?
How do you get $ 20 DSL? In this so called capitalist society, there is a monopoly on internet providers. I have no choice as far as I know than to get it through comcast here in Cambridge, MA. If you know how to get DSL separately, please let me know. veryzon does not service here.
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Re: Re: Re: SunRocket Demise
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My SR still on
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Teleblend
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SunRocket is no more
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SR rubbed the balance money on each contract from
I was a SR customer, as I understand that SR played a bankruptcy game to the customer, it looks that they planned this game when they have a promotion for $199/yr plan, they rubbed the balance money on each contract from the customer, TeleBlend(TB) takes over everything from SR except contract, they just changed the company name from SR to TB.
Do you have any idea to handle this issue, it is not a small issue, it is a big,big,big, huge issue, it is related to 200,000 customers
We have to ask goverment to protect us to have it in fair, where is the goverment? where is the policeman? where is the lawyer? where is our congressman? did they know the issue or not?
Reagrds,
A SR Customer
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Teleblend
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