Charter Tries Convincing Users That Selling Your Clickstream Data Is Enhancing Your Online Experience
from the euphemism-much? dept
There's been plenty of controversy over ISPs using companies like Phorm and NebuAd to effectively sell your clickstream data to advertisers by inserting "more targeted" advertising into your regular surfing. If you haven't been following the controversy, these systems work by watching everything you surf online at the ISP level, and compiling a profile in order to serve ads on other pages. In other words, if you surf a website about golf, your ISP records this and then when you're later reading technology news, the ISP may inject an advertisement about golf. Beyond questions raised over the legality of such things, there are many questions raised concerning how such systems violate privacy. There have been calls to make sure that these types of solutions are opt-in only. In the meantime, ISPs that are adopting these solutions are trying to present them in the best possible light. Witness cable broadband provider Charter, who is pitching its use of NebuAd as a way to bring you its "enhanced online experience." Charter, which is setting this up as a opt-out solution, rather than an opt-in solution, sent an email to its subscribers, talking up all the wonderful "enhancements," brushing over the fact that it's basically exposing all of your surfing history to advertisers, and inserting its own ads into your experience. I'm not sure most users would actually consider that to be "enhanced."Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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Filed Under: advertising, clickstream tracking, enhanced online experience
Companies: charter
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Re:
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Calling Charter
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I never see ISP email
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Same here...
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Charter's opt-out process...
The opt-out page on their web site says:
"The third-party opt-out process requires you to permit a cookie to be downloaded onto your computer so that the ad network can read your opt-out status in your cookie folder. Therefore, if you delete your cookies or cache files, use a different computer, buy a new computer, or use a different web browser from the one you are using at this time, you will have to opt-out again. It is also important to remember that opting out does not mean that you will no longer receive Internet advertisements, it simply means you will no longer receive ads that are tailored to your Web preferences, usage patterns and commercial interests."
Fun, huh?
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not to mention
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They are right
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I put some ads on my site to earn ME money.
If there getting replaced by Charter, and the visitors don't see my ads, but Charter's ads, who do I go after for lost revenue ?
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Is it just me or is this a backdoor way to spy
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Re: Charter's opt-out process...
And to give Charter its due, I could be persuaded that if I must be subjected to banner ads, they might as well have a sporting chance of being useful ones.
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Charter Cookie?
I thought that cookies can only be read by the site that put it on your computer. So if I visit their opt-out site and fill out the form, that opt-out site will write a cookie to my computer. But how will that cookie be read and used? As I browse the Internet the sites that I visit are not going to be able to read that cookie.
Through what mechanism will that cookie be read? (Or for that matter, how will any cookie associated with this tracking system be read)?
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The real effect
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Wheres the value for the customer?
Groups like Phorm need to wake up to the fact that the more they try to capitalise on the publics attention, the more people will react by blocking out all advertising completely. There are alerady lots of anti-advert plugins for Firefox, and its not difficult to see a few anti-Phorm versions popping up soon.
The sad thing is this sort of scheme could work well if it was sold to customers as a low-rate bugget ISP deal thats add-supported.
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Hey Charter!
Where you wrote "Enhance my online experience" The correct spelling would be "Raping my privacy for the benefit of our bottom line"
Just want to help enhance your communication experience.
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If they're keeping track of DNS hits, then using a service like opendns (which goes down an awful lot less than charter's dns servers) would break this functionality for them.
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technological loop holes
remember with technology, there's always a loop hole...someone will just build a browser that completly blocks (or scrambles beyond all recogintion) all ads. Then some hired hacker for a marketing firm will come up with a 'fix' for that, and back and forth it will go...
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company overlord
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They pull the same crap with cable TV
I've never understood how they were legally allowed to do that. But then again I still confused to how they get away with charging a subscription and having ads too? I suspect a lot of the reasons are similar to why they don't want to offer a la carte.
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Re: Re: Charter's opt-out process...
If IPs change then rebuild the list every hour or day from the list of opted-out customers.
The opt-out should be tied to your account.
The ISP and the ad firm dont give a crap and the cookie system is easiest for the ad firm to implement so thats what they did so they can say they have a nominal opt-out system. It is a joke and they know it. They don't care.
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Re: They pull the same crap with cable TV
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Just opt-out, let them put their cookie where no sun shines
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Re: Is it just me or is this a backdoor way to spy
--Glenn
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Bresnan NebuAd
Also check out this discussion on dslreports; http://www.dslreports.com/forum/remark,20258823?hilite=
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http://www.charter.com/onlineprivacy/ for those who don't feel like digging for it.
I filled out all their crap, and was told that they aren't doing the targeted advertising in my area yet... If they start the program here, they'll 'let me know' (but I, like others have said, don't check my ISP email) and when they 'let me know' I'll have to re-opt-out...
Or if I change computers, or if I clear my cookies, or if I use a different browser, or if I update my browser, or if I upgrade my computer, I'll have to re-opt-out...
So basically, what I'm getting at here, is that this opt-out stuff is completely bullshit. Yeah sure they'll let me opt-out, but if I have to do it practically every time I start a web browsing session, how is that at all useful? And if I don't check my ISP mail, how will I even know when they start tracking my information?
Assholes....
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adblock
With some routers (I use tomato) you can create your own blacklist. Keep in mind, blocking some sites like google analytics or googleads may lead to limited web use on some sites. I think we all need to take a stand against data mining. It is all leading up to something very sinister.
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