People Will Pay For VoIP Because It's In A Game?
from the something-for-nothing dept
There are plenty of places for people to make free VoIP calls through their PCs these days, while the cost of phone-based VoIP service keeps falling towards zero. Given this, it's a little surprising to see the companies behind some online video games and virtual worlds planning to start charging users to make in-game or in-world calls to other players and users. Apparently Second Life, Everquest and Star Wars Galaxies will soon feature paid calling plans, with the last two even letting "users talk with friends, no matter what Sony game they're playing." Wow, that's a great feature -- and one all those existing VoIP services already have, with the added benefit that they work when their friends aren't playing Sony games, too. So it's hard to imagine the benefits of integrated VoIP calls will justify their use over any of the free solutions for very many users. This sounds somewhat similar to the sort of thinking that was being tossed out by eBay when it bought Skype, talking about all the "synergies" between voice calls and eBay sales, and how the calls would be a huge boon to the company's bottom line. Those synergies, of course, never materialized for eBay. It seems likely they won't materialize for game and virtual world companies, either.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
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Filed Under: game, second life, voip
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Added Value
Additionally, there may be other advantages to having an in-game service, such as easier finding or linking up with other players, or ease of use within the game, that don't show up at this stage in the article. So I'd be interested to see where they go with this.
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Not to mention...
And as you said, if you are on the computer and have CPU and bandwidth to spare, you could start up Skype before you start.
Seriously, who would pay for this?
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Re: Not to mention...
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CCP tried something like this
It was also difficult as most corps and alliances had and still have their own Vent or TS servers and still don't use the ingame VOIP capabilities.
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If you are going to use Skype as an example, you need to make it clear why Skype failed, which is basically because it was not promoted. eBay is one of the top five sites in traffic and instead of promoting Skype all over the place, they sold ads to USPS and Netflix (why not skype ads AND Netflix ads?).
eBay has always been weak in the marketing department. Their TV and radio spots are the joke of the selling community. They spend millions each quarter on Google Adwords, and when eBay had their little spat with Google and pulled their Google ads, eBay execs said that it wouldn't matter to their bottom line (although they did reinstate many of their ads on Google).
All Sony (or other maker) has to do is market it right, make it sound cool to the millions of teenagers-who-hang-at-Gamestop-BSing-to-the-clerk-about-gaming demographic and it will be some quick & easy millions. Then just drop it when it is no longer profitable. They could pay the game store clerks a commission on each kid that signs up through them. All the clerk has to do is talk fast and use exaggerated hand motions and body language and those kids will whip out mommy's credit card.
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XBOXLive and the illusion of Value
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It could work
Now a solo player can use the feature to do things like find a team to run an instanced dungeon, or easily talk to players in the vicinity without taking their hands off the controls. They can sell access to advertisers as well.
And thing is: this is a truly scarce resource in pervasive worlds, because players will only tolerate so much distraction. You can't just let everyone do a voice broadcast to the entire virtual world anytime they want. You need some way to limit it, and charging for it is as good a means as any.
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Wow...REALLY?
Wow...that's that Teamspeak and Ventrilo pretty much do NOW...for FREE...from ANY game.
Way to go for the cash grab...err..I mean inovate Sony!
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Since when does Sony care?
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E-Bay's Folly Was in Spending So Much For Skype.
I don't know very clearly what Linden Labs is proposing. However, let's make some reasonable surmises.
My first and most basic assumption is that they propose to "roll their own," that they propose to spend a few thousand dollars modifying existing open-source software, rather than buying someone else's company for millions or billions. E-Bay's great folly was not Skype as such, it was that E-Bay failed to realize that it could just add functionality to its own accounts. E-Bay did not need to buy Skype to enable voice communications between traders, and it did not need to buy Paypal either. Amazon is of course much more competently run than E-Bay, and you buy a used book from Amazon the same way you buy a new one. Amazon did buy the Bibliofind used book service some years ago, back in 2000-2001, which subsequently became Amazon Marketplace, but what they bought there was an introduction to the ten thousand or so actual used book dealers, most of them with actual shops, who were already using Bibliofind. Cumulative evidence convinces me that Linden Labs is basically astute. Remarkably few companies on the internet are astute: Amazon, Google, Craigslist, and maybe a few others. Assuming that Linden Labs spends practically nothing on its VOIP service, it will preserve freedom of action, and will be able to charge or not charge, as market feedback may dictate.
One of the questions which arises is whether prices, especially marginal prices, are going to be on the Linden scale or the dollar scale. The suggestion is that Linden Labs is proposing a subscription model, presumably at a rate more or less competitive with Vonage. If, for example, Linden Labs were to charge, say, an extra ten U. S. dollars a month for a package consisting of VOIP and unlimited calling, and probably some additional Lindens to buy stuff with, that would still be a small sum compared to the cost of broadband access, a sufficiently powerful computer, etc. There would presumably be a system whereby the server made up a call at both ends and merely knowing someone's IP address did not translate into an ability to place additional calls, or stay on the line without clearance. Presumably, Linden Labs can bury VOIP traffic within normal Second Life traffic, to make it very difficult for ISP's to block it without committing overt sabotage. In the aftermath of NebuAd, that might make Second Life VOIP immune to the kind of harassment Vonage had to cope with.
However, as long as one does not commit the great folly of buying companies at unlimited premium, one can just experiment with what works. Win a few, loose a few.
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Re: Not to mention...
Most of all, if the cost of offering the service is basically nil, in my opinion it would be dumb for these games NOT to take a flyer on offering this as a premium add-on.
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Re: CCP tried something like this
As I mentioned above, this service might serve less advanced gamers fairly well. It sounds like game-controlled VoIP might also offer protections for minors that are circumvented by outside pages, chats, vents and teamspeak.
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VOIP in a Vertual World
and by the way, there is a big difference between a game = must have some thing to win or goals to accomplish etc...
and a Virtual world such as second life where there is nothing to win, you are there to socialize or build etc...
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Re: CCP tried something like this
Speaking for myself, if it's only a couple of extra dollars a month, and it's built into the game (and works!) AND it's got enough other people using it, then I'd quite happily shell out that little bit extra.
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Convenience
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Man I wish you could do that on the 360. Oh wait..
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Re: CCP tried something like this
Valve built voice into their games too. Game server operators have options for how it operates, i.e. team-only for coordinating strategy or alltalk to rag on the other side.
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VoIP
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http://www.voipsipsdk.com
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voip
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Looking for submission
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