Rogers Back To Inserting Its Messages Onto Others' Websites
from the creepy-intrusions dept
Back in 2007, we wrote about how Canadian ISP Rogers was inserting its own content into certain webpages, such as Google's. The company was basically putting messages at the top to let people know they were using up their metered bandwidth limit. While it's nice that they were trying to better inform users, the methods were highly questionable -- injecting content into someone else's website just seemed creepy and intrusive. Rogers backed down... however, Michael Geist is reporting that some people have started seeing the notifications injected into their surfing yet again. In this case, it's not about bandwidth metering, but about parental controls. Either way, it seems bad. I'm sure Rogers wants better ways to communicate with customers, but shoving messages into the webpage they're surfing just seems excessive.Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Filed Under: canada, inserted content, isp
Companies: rogers
Reader Comments
Subscribe: RSS
View by: Time | Thread
Never attribute to malice...
Other than its location inside of another web page, I'd liken it to an e-mail that my anti-virus subscription is about to run out or a dialog box that there's a new update available for the program I just started.
[ link to this | view in thread ]
This is just not a big deal. It might feel "big brother" but it's just a common courtesy for people who have no idea how to check their own bandwidth. If it really creeps someone out, Rogers should just add an option to opt-out.
It just seems to me like lots of people are always misjudging what is a privacy concern and what isn't.
[ link to this | view in thread ]
[ link to this | view in thread ]
Derivative Work
[ link to this | view in thread ]
[ link to this | view in thread ]
"Rogers Back To Inserting Its Messages Onto Others' Websites"
This headline is rather misleading, it makes it sound at first glance like they might be editing content or doing ad replacements - they are doing neither.
I smell another link to "ISP abusing users by sticking it's messages into web pages on the fly" or something like that in a future installment of "Mikey's world".
[ link to this | view in thread ]
my 2 cents as a Rogers customer
They unilaterally imposed bandwidth caps, imposed throttling traffic, have absolutely crap tech support, are known for creative billing mistakes, etc. As much as http: hijacking is a net neutrality issue, I'd be willing to live with them in exchange for a decent cap (not 60GB)
[ link to this | view in thread ]
Re: my 2 cents as a Rogers customer
[ link to this | view in thread ]
So how are they doing this?
ISPs must stay out of the content stream, DPI should be used to investigate problems and for lawful intercept -- not to push the ISP's services, regardless of how useful.
[ link to this | view in thread ]
[ link to this | view in thread ]
They have traffic shaping algorithms that they are proud to say are the most sophisticated in the world. They have (and use) the ability to trap any traffic (or content) that travels over their pipe, and rework it for their own means.
In my opinion Rogers as a company should be viewed by the public as a virus!
[ link to this | view in thread ]
[ link to this | view in thread ]
Re:
That's not the point. It's that they think it's okay to meddle with web pages coming through their pipes. It's not. Leave it the fuck alone. What else might they be meddling with? We just don't know, and that's a serious problem.
If I ever see something like from my ISP that on a page, I'll pick up the phone and cancel service faster that you can say... um, "don't cancel service bro."
[ link to this | view in thread ]
"That's not the point. It's that they think it's okay to meddle with web pages coming through their pipes. It's not. Leave it the fuck alone. What else might they be meddling with? We just don't know, and that's a serious problem."
- And what makes you think that they arent doing anything to webpages that you CAN'T see? Just because they're basically putting a popup on your PC saying, your almost at your DL cap. Maybe they should call you instead, twist your ear about it.
Seriously its not that big a deal when you compare something like this to alot of thier other insane practices.
[ link to this | view in thread ]
Re:
Besides the serious annoyance that must be, it is also complete incompetence on Roger's side. This could easily be done with a browser plugin, a thickbox style 'in page' popup, either of which would be far less intrusive because it would not actually CHANGE the page rendering.
[ link to this | view in thread ]
Re:
Their current strategy is asinine, intrusive, abusive, and does nothing for you if you happen to miss that one message while your kid is browsing yahoo games.
[ link to this | view in thread ]
Re:
[ link to this | view in thread ]
Re: Derivative Work
If I had metered home service it would be a bit intrusive if I'm in a conversation but again if it was an announcement before it connected saying I was at my limit and an option not to hear it again, I'd be fine with it.
I'm still confused on how this is creepy or big brother like? I laughed at the story. Why not ask ISPs to stop collecting data on what we're doing, that's a lot worse than just posting an informational message.
I am starting to think Techdirt is becoming paranoid or a tabloid.
[ link to this | view in thread ]
Re:
Just out of curiousity, what would it take for you to actually stand up?
[ link to this | view in thread ]
Thank you for choosing Rogers
[ link to this | view in thread ]
It's called e-mail. Of course, there are those who would claim the message would get ignored, etc., but that isn't the responsibility of the ISP. OTOH, as long as bandwith, and or readability isn't directly affected, I'm not so opposed to this. Mike seems to be opposed due to some technical issue on how the message is inserted, which I am not so sure of. Meh.
@David Muir: "The tech support and billing people sign off with "Thank you for choosing Rogers". It drives my wife and I crazy because we DID NOT CHOOSE Rogers. They bought our old (excellent) ISP"
Actually by default (you chose to keep the service) you DID choose Rogers. What you meant is as you state, that given alternatives, you would like to see better service. Your statement is just funny however, as by the dictionary definition it is a choice. Even though I am state side I agree with you that ISPs need to be watched. So bottom line, while big coroporations can be blind to their customers needs, and make decisions based on greed. In this case, the ISP isn't doing the worst thing it can do, just not the most efficient (e-mail), IMHO.
[ link to this | view in thread ]
[ link to this | view in thread ]
Re: Thank you for choosing Rogers
Rogers does not honour contracts,nor honour its promise to be honest (oath taken by executives eg. CFO and CEO)Please call or write your MPP and Competition Bureau as well as the CRTC and request an investigation into unfair competition via throttling and traffic shaping by Rogers as well as gouging.
Jughead
[ link to this | view in thread ]
Rogers inserting banner (can I block this banner?)
Tom
[ link to this | view in thread ]