DailyDirt: Waiting In Line Isn't Fun

from the urls-we-dig-up dept

Queuing theory is a subset of applied math that looks into the behavior of waiting in line and algorithms that optimize various aspects of this particular kind of resource allocation. Retailers of all kinds are interested in this kind of math because it can improve customer satisfaction and get more products out the door. Apple reduces long cashier lines with employees who can accept payments anywhere in its stores. Fry's Electronics has the giant single line that feeds into a massive array of cashiers (aka the serpentine line). There are self-checkout lanes at the grocery store, but there's no silver bullet to eliminate waiting in lines. Here are just a few more links on this problem of civilization. If you'd like to read more awesome and interesting stuff, check out this unrelated (but not entirely random!) Techdirt post via StumbleUpon.
Hide this

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team

Filed Under: algorithms, boarding, cashiers, fastpass, jason steffen, math, optimization, planes, queuing theory, serpentine line, waiting
Companies: disney, southwest


Reader Comments

Subscribe: RSS

View by: Time | Thread


  1. icon
    vegetaman (profile), 4 Aug 2014 @ 7:34pm

    Ugh, nothing is worse in the checkout lane at the store than the person who decides they're going to pay by check... Only, they just heard their total, and NOW they start looking for their checkbook. Rather than, you know, filling everything out but the total ahead of time... Or even just having it in hand ready to go! I'm the type of guy who usually shops without a cart and only has 2 or 3 items in hand that I specifically came in for, and this drives me crazy. Express lanes are the greatest myth of all time!

    link to this | view in thread ]

  2. identicon
    Anonymous Coward, 5 Aug 2014 @ 5:08am

    Moooo

    link to this | view in thread ]

  3. icon
    textgenie (profile), 6 Aug 2014 @ 7:05am

    Line logic

    So what is the logic behind Whole Foods - multiple lines in both 10+ items and express sections allocated to registers by disembodied voice and overhead display - and Trader Joes - humungous double line snaking through entire store (often, in NYC) and allocated by worker at head of line responding to flag waving at available registers? Is there more sense to one than the other?

    Trader Joes seems quicker on the whole, though it offers numerous opportunities for impulse purchases as you pass various shelves, which may be why they do it.

    But there must be a line of reasoning which proves one quicker than the other....

    link to this | view in thread ]


Follow Techdirt
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Discord

The latest chatter on the Techdirt Insider Discord channel...

Loading...
Recent Stories

This site, like most other sites on the web, uses cookies. For more information, see our privacy policy. Got it
Close

Email This

This feature is only available to registered users. Register or sign in to use it.