Bait & Switch: O2 iPad Customers Told Data Allowance Cut Up To Two Thirds

from the that-hurts dept

Fri, Sep 17th 2010 4:45pm — Mike Masnick

Ok, so you bought an iPad in the UK with O2 and you signed up for either the 3GB data plan or the 500MB data plan. It's been a few months, and you're already recognizing how limiting those data caps are... and O2 tells you that they're already giving you too much. mike allen points us to the news that O2 has announced to many users who did not realize this, that this rate was really just promotional, and the actual data rates are really just 2GB and 200MB, despite what people thought they had signed up for. That must feel good...

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Filed Under: broadband, data, ipad, uk
Companies: o2

14 Comments

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cc (profile), 17 Sep 2010 @ 5:19pm

Surely, this is illegal.
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ChurchHatesTucker (profile), 17 Sep 2010 @ 5:22pm

Suprise!
This is why you have multiple carriers, Apple. *hint*
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Jeff, 17 Sep 2010 @ 5:58pm

How much does it cost to...
start your own phone/internet company? Someone needs to stand up and offer a good damn service to consumers instead of finding more ways to piss them off.

And if you offer 'Unlimited' something, you better mean it too. 5gb is not unlimited.

If anyone wins the lottery, please start one of these companies up and show them BIG companies how its done.
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Anonymous Coward, 18 Sep 2010 @ 5:55am

Mobile Phone Sleaze
This is mobile phone sleaze. Situation normal. What is it about running a mobile phone network that makes all ethics go out the window?
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Jay (profile), 18 Sep 2010 @ 8:10am

Class action lawsuit anyone?
I don't see how this can end well for anyone...
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Alan, 18 Sep 2010 @ 8:41am

There is one decent service provider
T-Mobile in the US really has an unlimited plan (not "unlimited") if you get an Android phone.
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Alan, 18 Sep 2010 @ 8:41am

There is one decent service provider
T-Mobile in the US really has an unlimited plan (not "unlimited") if you get an Android phone.
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mike allen (profile), 18 Sep 2010 @ 8:47am

Re: Class action lawsuit anyone?
not sure if a class action lawsuit is possible in UK.
nice idea though.
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DanVan (profile), 19 Sep 2010 @ 12:06pm

DSLReports.com has been on top of these companies lowering their caps to make sure that many more people hit the cap and thus pay more per month

This "Most don't hit the 2 gig cap" line is so bogus and unfactual ESPECIALLY considering how MORE AND MORE are using their products MORE AND MORE

Hell, most of the reasons for using the products MORE is because the companies are encouraging it.

It makes no sense for customers
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The eejit (profile), 20 Sep 2010 @ 4:12am

Re:
It's not only illegal, but grounds for termination by any customers who are charged at this rate. PLUS, any customers get to keep the products, due to the Distance-Selling Regulations.
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Travis, 20 Sep 2010 @ 6:18am

Re: There is one decent service provider
The only problem is that their 3G coverage is severly lacking when compared to other companies.
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Daryl (profile), 20 Sep 2010 @ 11:03am

I love the quote from the O2 spokesperson.

"The vast majority of iPad customers are using under 2 GB per month and will not be affected by this change. Those who are can purchase more data if they wish."

Oh of course. Anything to help the customer.
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Christopher (profile), 20 Sep 2010 @ 11:51am

Time for a class-action lawsuit against this corporation, and to have them shut down.
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Salladin, 7 Oct 2010 @ 2:00am

O2 cuts
Well it is kinda normal situation don't it? O2 gave us some rought time with tariff plans which in my opinion were way to high. The thing to do was a search for alternatives. I've found this site http://simtariff.com/. From there you can compare almost every plan from the most popular providers. It sure helps a little
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