Intuit Does Subterfuge To Combat Free-Filing Tax Returns

from the sneaky-sneaky dept

Tue, Apr 15th 2014 11:27am — Timothy Geigner

It's tax time again, when we all turn just a bit more Republican for a month or so, curse out the inept government that asks us to pay for all that they do, and emote a general grumbling attitude throughout the days. Fun, right? Part of what makes this time of year such a royal pain in the ass is that many of us pay to pay our taxes, using any number of accounting and tax prep services just to keep Uncle Sam off our backs. Last year, we wrote about how Intuit, the company behind TurboTax, was actively waging a campaign against the government free-filing program, in which the IRS offers to fill out much of the paperwork and allow citizens to e-file their taxes with minimal input. The program is entirely voluntary, but that didn't stop Intuit from raging against the machine, suggesting that the IRS would overcharge the poor and that the program would, like, really hurt their business (honesty!).

It turns out that trying to stifle people's ability to simplify their own lives and file their taxes for free wasn't all that great for the old public relations department, however, so Intuit has instead decided to go the sneaky route and get a bunch of unwitting mouthpieces to do it for them.

Over the last year, a rabbi, a state NAACP official, a small town mayor and other community leaders wrote op-eds and letters to Congress with remarkably similar language on a remarkably obscure topic. Each railed against a long-standing proposal that would give taxpayers the option to use pre-filled tax returns. They warned that the program would be a conflict of interest for the IRS and would especially hurt low-income people, who wouldn't have the resources to fight inaccurate returns. Rabbi Elliot Dorff wrote in a Jewish Journal op-ed that he "shudder[s] at the impact this program will have on the most vulnerable people in American society."

So you're wondering where the problem in all of this is? Well, it turns out these folks didn't just independently decide to write the same op-eds. It would appear that they were approached by groups affiliated with Intuit and asked to write them. The folks targeted weren't informed of the connection, either.

Rabbi Dorff says he was approached by a former student, Emily Pflaster, who sent him details and asked him to write an op-ed alerting the Jewish community to the threat. What Pflaster did not tell him is that she works for a PR and lobbying firm with connections to Intuit, the maker of best-selling tax software TurboTax.

"I wish she would have told me that," Dorff told ProPublica.

You think? What once appeared to be some kind of grassroots campaign by the concerned public towards what might be a real issue suddenly has devolved into a public relations blitz undertaken through dishonest means by corporate interests. In other words, it's the same message we got last year, and from the same source, but that source is hiding behind unwitting accomplices. The underhanded deeds weren't over, however.

The website of Pflaster's firm, JCI Worldwide, had listed Intuit among its clients, but removed it after ProPublica contacted them. Pflaster said Intuit had been listed by mistake....

That's quite an error to make and quite a coincidental time for that error to be "corrected." And, while Intuit's only comment on the matter was some general mumblings about how they use multiple avenues to improve "tax empowerment" of the public, it's a special kind of shady that refers to demonizing an entirely optional and free government service as empowerment of the public. Meanwhile, of course, Intuit has lobbied heavily on bills related to free-filing.

In the end, there may indeed be flaws in the government's free-filing program and process. Actually, it'd be a bit of a shock if there weren't flaws. But it's voluntary, and the solution to those flaws is most certainly not subterfuge and dishonest attempts to coerce a public through their religious leaders.

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Filed Under: lobbying, op-eds, propaganda, subterfuge, tax returns
Companies: intuit, jci worldwide

34 Comments

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Anonymous Coward, 15 Apr 2014 @ 11:36am

Phuck Me
And I paid these slimy assholes to do my taxes online this year.
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That One Guy (profile), 15 Apr 2014 @ 11:44am

There's a joke here somewhere
So a rabbi, and NAACP official, and a small town mayor get tricked into writing op-eds...
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Scote, 15 Apr 2014 @ 12:02pm

Re: There's a joke here somewhere
Yeah, it does sound like a joke. And they may have been tricked, but, frankly, I'm not very sympathetic. They had no business writing an op ed on something they knew nothing about other than what they were told by one person - regardless of whether they knew that person was a paid industry PR flack. They had an obligation to do some research of their own. Heck, I do more research writing some internet forum posts than they did writing a news paper op ed. Disgusting, IMO.
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Anonymous Coward, 15 Apr 2014 @ 12:23pm

I am sure it would be voluntary, just like all the other IRS programs. I expect that they would need some extra information, but I am sure that would be voluntary as well. So long as they kept all the information safe and separate as I am sure they will with our health care information.

No seriously, what could go wrong ?
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BentFranklin (profile), 15 Apr 2014 @ 12:23pm

It was a mistake listing Intuit because their contract probably requires them to get permission to use their relationship in marketing material.
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s7, 15 Apr 2014 @ 12:39pm

Look at the TurboTax ad on this very page....

And on Slashdot http://imgur.com/FEfRICI

I think it's great that they're spending their money advertising on sites that are outing them. Now everyone, be sure and click on the ads like a good consumer.
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Anonymous Coward, 15 Apr 2014 @ 12:47pm

Why no mention of CCIA's involvement?
Interesting that Techdirt failed to mention the fact that CCIA is at the heart of this "subterfuge" campaign. In fact, one of the pull quotes is even redacted to avoid referencing CCIA. Granted, Techdirt has given CCIA a platform in the past and allowed the organization's lobbyists to post op-eds. But, I thought Techdirt had the intellectual honesty to at least call out allies when they are in the wrong. I guess not.
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Anonymous Coward, 15 Apr 2014 @ 12:47pm

Re:
That's part of the problem with ACA. No one but no one supporting ACA is wanting to talk about the lack of security that wasn't put in the program from the get go. It's been mentioned a few times that security was never designed with the software as it was being made. Funny how we don't hear much about that isn't it? That is until someone hacks the crap out of it for it's database.

I can tell you one thing. Intuit has one that will never, ever, under any circumstances use their software for taxes. They have made certain I will never use them by this action. Taxes are enough of a PNA as it is.
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Dark Helmet (profile), 15 Apr 2014 @ 12:58pm

Re: Why no mention of CCIA's involvement?
Huh, you know what, I can completely see where you would get that impression. As a matter of full disclosure, I did indeed specifically leave the CCIA portion of the article out, but not because I thought it cast us in a bad light. Rather, I found the obvious attempt to lie about not having Intuit as a client but instead hiding behind the CCIA, with whom Intuit is also involved (you'd think we'd avoid attacking their members, since we're supposed to be so CCIA nefarious and all...), such a blatant lie that it didn't seem worth highlighting.

But, as the author of the post, I truly can see why you'd think the omission was for other reasons. Consider this a confirmation for all comment readers that the original comment is correct that the CCIA was referenced, although nobody with any sense will believe that the CCIA as a whole, rather than a single member, Intuit, was actually behind this....
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Anonymous Coward, 15 Apr 2014 @ 1:12pm

Re: Re: Why no mention of CCIA's involvement?
Appreciate the candor. However, I'm not sure I agree with your take on CCIA's involvement. If you re-read the article, you'll notice that CCIA's president gave a statement indicating his organization is lobbying against the "Return Free" act. Furthermore, the astroturf letters appear on a site that was created for CCIA. Additionally, later in the article, it references a situation where a CCIA employee tried to solicit someone at a nonprofit to write very similar letters. Based on the evidence provided in the article, it appears that CCIA is leading the effort on behalf of its member Intuit.
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Anonymous Coward, 15 Apr 2014 @ 1:18pm

Re: Phuck Me
Techdirt dropped the ball this time...

i waited until the very last day to file, waiting to see who would be the douche. now, i find out that i chose the douche. what booby prize do i win?

can i retract and refile somewhere else?
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Coyne Tibbets (profile), 15 Apr 2014 @ 1:28pm

Not the only subterfuge
My mother complains that Inuit offers on the web to prepare returns for free for some individuals. However, she discovered that it is not possible to print those returns without paying a fee.

Since many people need printed returns (she needs them to apply for government assistance) this subterfuge basically corners them into paying for the supposedly "free" service.
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Flack (profile), 15 Apr 2014 @ 1:34pm

Right idea, wrong strategy
I'd rather the IRS didn't try to 'help.' A better solution is for the IRS to pay a small fee (e.g. $10) to each person who files for free using an approved service (Intuit, HR Block, Money, etc.) And make sure it works on Android and iOS (unlike the rest of the IRS site)

I doubt the 'best' product managers would be attracted to government jobs anyway.
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Anonymous Coward, 15 Apr 2014 @ 1:37pm

Re: Not the only subterfuge
Has your mother ever considered preparing them online for free, acquiring the paper forms for free (from a public library etc) and then manually copying the information from one to the other?
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Scote, 15 Apr 2014 @ 1:49pm

I'd rather they did.
For most simple returns the government already has the W-2s on record. There is no reason why people with 1040 EZ returns should have to do anything but submit a simple web form on the IRS website. Intuit doesn't want the government to be efficient or accessible.

With your plan, why should Intuit or HR Block be given an IRS mandate to get a chance to market to tax payers?
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Anonymous Coward, 15 Apr 2014 @ 1:50pm

Why do they need Intuit?
On my country, the tax filing program is developed by the government, written in Java (so it runs on all major desktop operating systems), and can be freely downloaded by everyone.

Why doesn't the IRS do the same?
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Anonymous Coward, 15 Apr 2014 @ 2:16pm

Re: Why do they need Intuit?
Because our elected congress-critters would starve and miss their golf games without those kindly donations from generous corporations. It's The American Way.
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Anonymous Coward, 15 Apr 2014 @ 3:13pm

Re: Right idea, wrong strategy
I'd prefer that the IRS be required to provide public domain source code implementing the tax code�no tax law changes are valid unless accompanied by a patch that doesn't break the build. Let Intuit build a better UI for it if they want.
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Anonymous Coward, 15 Apr 2014 @ 3:26pm

Re: Re: Right idea, wrong strategy
Actually, the IRS must have already developed software to calculate taxes. Has anyone just tried to FOIA it?
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Anonymous Coward, 15 Apr 2014 @ 4:26pm

Re: Re: There's a joke here somewhere
I assumed they were fake.
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Coyne Tibbets (profile), 15 Apr 2014 @ 5:58pm

Re: Re: Not the only subterfuge
Copying the data to the form is not possible. The whole point of the complaint is that the forms are not available for viewing or printing.

You drop your inputs into the web site, and they send it to the IRS electronically; but you can't see how the forms should look at all. You can't even check the figures.

Without paying.
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Anonymous Coward, 15 Apr 2014 @ 6:31pm

Re: Re: Why no mention of CCIA's involvement?
"Full disclosure: We cut off a quote mid sentence to avoid mentioning CCIA's involvement because we didn't want our readers to know about it."

That's pretty much it. You could have explained it and provided context. You could have trusted your readers to draw their own conclusions. Instead, you hid the involvement of a lobbying organization that has worked with Techdirt in the past in an embarrassing story, one where a company is seeking laws to avoid "competing with free", no less.
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Anonymous Coward, 15 Apr 2014 @ 7:28pm

Re: Re: Re: Right idea, wrong strategy
In sane countries the average working person never has to file a tax return.
Insane countries however do things differently and people oppose simplifying the system against their own interests.
Because... Insane.
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Rober, 15 Apr 2014 @ 9:19pm

Intuit ethics
Ever since Intuit embedded a destructive, hidden, DRM program on their Turbo Tax discs I have never given them a penny. And I never will.

TaxAct does it for me. Other programs replace Quicken, QuickBooks, etc.
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Anonymous Coward, 15 Apr 2014 @ 9:50pm

I don't understand the flap! Federal and most state filings are ALREADY free on line. OK, so you have to have your numbers handy and fill out a form online, that automatically calculates for you. It takes five minutes and you're done. Same for state returns. I filed in my state, early, and had my refund within one week. When I need outside help, when it's too complicated for me to figure out, I hire an accountant to file for me. They almost always pay for themselves, anyway, so do it! That is a TAX ACCOUNTANT, not Block or Hewett or any of the rest of those scam artists.
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That One Guy (profile), 16 Apr 2014 @ 3:03am

Re: Re: Re: Re: Right idea, wrong strategy
Might be tin-foil hat territory, but it wouldn't surprise me if the biggest groups against tax simplification were rich people and companies.

With a simple system, they'd pay their taxes, and that would be it, however, with a more complex system, there's all sorts of loopholes they can use to reduce, potentially drastically, the taxes they have to pay out.
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Call me Al, 16 Apr 2014 @ 3:15am

Re: Re: Re: Re: Re: Right idea, wrong strategy
The rich and companies may be against basic simplification however the burden of additional compliance in recent years has been from the IRS trying to find what those rich people are hiding overseas. There are now so many forms in connection with this that there is a massive compliance burden on any Americans with foreign accounts or assets... especially Americans who just happen not to live in the US.

It is like the IRS says "oh you don't want to live in the US. You must be guilty of hiding money from us. Tell me EVERYTHING!"
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Pragmatic, 16 Apr 2014 @ 6:03am

Re: Re: Re: Re: Re: Right idea, wrong strategy
This is why they pretend to play fair when their mouthpieces claim that a flat tax would work in our favor. It wouldn't. We're talking about the taxation-is-theft brigade, after all.
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BentFranklin (profile), 16 Apr 2014 @ 6:59am

Re: Re: Right idea, wrong strategy
Knowing what I know about government programming, the websites would only run on IE6.
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BentFranklin (profile), 16 Apr 2014 @ 7:00am

Re: Why do they need Intuit?
Java is insecure.
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FauxReal (profile), 16 Apr 2014 @ 8:44am

Re:
Well they likely use an advertising network vs. actually vetting and choosing each ad that runs.
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Jonathan, 16 Apr 2014 @ 12:45pm

The flap, sir
is that you are perfectly content with being a consumer and eating up whatever shiny object the market sees fit to hand you.

The rest of us prefer to be citizens and not have brightly colored artificial crap jumping in our faces all the damn time.

There is one thing to say for being a consumer: you'll never have to worry about critical thinking.
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Gwiz (profile), 16 Apr 2014 @ 1:17pm

Re: The flap, sir
The flap, sir is that you are perfectly content with being a consumer and eating up whatever shiny object the market sees fit to hand you.

Wow Jonathan. That's an awful lot of derision to be heaping upon someone for utilizing the free online tax services that already exist. What's up with that? Are you an tax accountant worried about losing revenue or something?

The one I use, FreeTaxUSA, is suggested by the IRS themselves. I've used it for the last three years and have had no problems at all.
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Anonymous Coward, 16 Apr 2014 @ 1:34pm

Re: The flap, sir
Say what??? Run by that again.
.
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