MCI sucks wind.
from the oops-sorry-about-that dept
MCI Worldcom blames Lucent for massive network outage that is affecting large chunks of the Internet. There is no end in sight. Some people within my firm have been without email for a week!
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
MCI Sucks
Thank you for contacting MCI WorldCom (sm) e-Customer Service.
We have received a copy of check number 10001713 for $64.00. Your name
was not on this check it was from ABC1 Credit Union. As
previously stated there will be no refund check issued to you. The
credit of $42 has been requested to be transferred to your account.
MCI WorldCom is committed to ensuring you make the most of your
service. If you have any additional questions or concerns, please
visit Online Account Manager at www.mci.com/service.
Sincerely,
Cindy
e-Customer Service
On Fri, 06 Apr 2001 20:04:56 -0700 you wrote:
Thank you for your reply. I sent a copy of this check to your
attention before. I will send you the confirmation I received. And I sent in
to another number at an MCI representative's request before that. I
have that confirmation, as well. I will send it again.
----- Original Message -----
From: res-email@wcom.com
To:
Sent: Friday, April 06, 2001 8:19 AM
Subject: Re: Residential Service Inquiry
Dear Ms. MCI�s Last Customer,
Thank you for contacting MCI WorldCom (sm) e-Customer Service.
Could you please fax in another copy of the check that was sent in
the amount of $64.00, the fax number is 1-800-352-1411 and please put
to the attn; Cindy/PFS. I apologize for this inconvenience, however
we will need to see a copy of the check again to research this
further.
MCI WorldCom is committed to ensuring you make the most of your
service. If you have any additional questions or concerns, please
visit Online Account Manager at www.mci.com/service.
Sincerely,
Cindy
e-Customer Service
On Thu, 05 Apr 2001 18:42:22 -0700 you wrote:
Thank you for your reply. As it was stated previously, my name
was on the check that was sent for the $42.00 credit and I did send a copy of
the check. Are you saying that even though this has been sent twice,
you still have not received a copy of the check?
Please issue a refund.
Thank you.
Denise R. MCI�s Last Customer
----- Original Message -----
From:
Sent: Thursday, April 05, 2001 8:23 AM
Subject: Re: Residential Service Inquiry
Dear Ms. MCI�s Last Customer,
Thank you for contacting MCI WorldCom (sm) e-Customer Service.
As it was stated previously your name was not on account
ABCD we will not be able to send you a refund check for the misapplied
payment of $42.00. It has been transferred to your correct account.
MCI WorldCom is committed to ensuring you make the most of your
service. If you have any additional questions or concerns,
please visit Online Account Manager at www.mci.com/service.
Sincerely,
Cindy
e-Customer Service
On Wed, 04 Apr 2001 18:28:04 -0700 you wrote:
I sent a copy of the advice that was with the check and my name
was indeed on the advice. The $110 (part was not yet due and part was due
to the misapplication) was an over the phone credit card payment sent
due to insistent dunning after I had sent a check for $90. The $90
check also had my name on it. I have spent so much time faxing, calling - in
addition to funds you don't offer to reimburse for check copies and faxing.
Does MCI offer any other solution to this problem?
Thank you.
----- Original Message -----
From:
Sent: Monday, April 02, 2001 7:42 AM
Subject: Re: Residential Service Inquiry
Dear Ms. MCI�s Last Customer, (MCI�s Last Customer)
Thank you for contacting MCI WorldCom (sm) e-Customer
Service.
We have sent the request to have the misapplied payment of
$42.00 transferred from account ABCD to your current account XYZ1.
Since your name was not on the ABCD account we cannot
issue you a refund this is why it was transferred. If you still want a
refund for ABCD, we will need a copy of the $90 check that posted to
this account for research. You can fax this copy to our Financial
Department at 1-314-506-6914. Please remember we will need a
copy of the front and back of this cashed check.
MCI WorldCom is committed to ensuring you make the most of
your service. If you have any additional questions or concerns,
please visit Online Account Manager at www.mci.com/service.
Sincerely,
Cindy
e-Customer Service
On Fri, 30 Mar 2001 21:40:35 -0700 you wrote:
I sent a fax to your office about the time you sent this
e-mail to my home and so I presume you already have the account number. But,
should you not have the account number Account With Merchant � XYZ1.
You say "I have found another MCI WorldCom account number FGHI that is
current and has no balance or credit balance at this time." Please explain.
Are you asking me if this is my account? Is this relevant to this inquiry?
I am willing to answer the necessary questions to straighten this matter
out. I am not anxious to pay for another check copy so that you can return
my money to me.
You should be confident that your system works well enough
that you didn't put someone else's check on my account. And if your
collection personnel took accurate notes when the were dunning, I wouldn't have
been called three and four times a night and you could see that I informed
them of the $90 check before you credited it to the account. I have to
believe that there is another way for you to determine whether your records are
accurate and to return the funds due me at the close of this business
transaction without my paying for another check copy.
Thank you.
----- Original Message -----
From:
Sent: Friday, March 30, 2001 10:16 AM
Subject: Re: Residential Service Inquiry
Dear Ms. MCI�s Last Customer,
Thank you for contacting MCI WorldCom (sm) e-Customer
Service.
The reason we ask for a copy of the cashed check in order
for a refund to be generated is because, we need to confirm that you
were the one who sent in the check and a payment was not applied to
your account in error. I have found another MCI WorldCom account number
XYZ1 that is current and has no balance or credit balance at
this time.
Please let us know the account number that the payment of
$64.00 was sent in for.
Your business is important to us, and MCI WorldCom
appreciates that you have chosen us as your long distance carrier. If you
have any additional questions or concerns, please visit Online
Account Manager at www.mci.com/service
Sincerely,
Cindy
e-Customer Service
On Thu, 29 Mar 2001 20:03:26 -0700 you wrote:
Am I understanding that even though your records show a
credit balance, you won't send a refund? I will, once again, fax the check
to you.
It was a $64.00 check with remittance for two accounts. That may
be what threw you.
But, I assume, the other 22.00 was correctly applied. It was
not for my account. Thank you.
----- Original Message -----
From:
Sent: Thursday, March 29, 2001 9:03 AM
Subject: Re: Residential Service Inquiry
Dear Ms. MCI�s Last Customer,
Thank you for contacting MCI WorldCom (sm) e-Customer
Service.
In regards to your recent concern, your MCI WorldCom
account currently has a credit balance of $90.00. There was a payment of
$110.14 that was processed on March 9th as a one time payment and
then a payment of $90.00 was received on March 16th. I do not see a
payment of $42.00 has yet been applied to your account. If you could
please fax in a copy of the cashed check to 1-800-352-1411; attn:
Cindy/CFS,
this will come directly to me.
In order for us to have refund generated to you, we will need to
see a copy of the cashed check for the $90.00 payment, you
can also fax this in and we can get a refund check sent to you for the
over payment.
I apologize for any inconvenience this may have caused
you.
At MCI WorldCom, we pride ourselves on delivering
calling convenience quality service and low rates. If you have
additional questions or concerns, please visit us at www.wcom.com.
Sincerely,
Cindy
e-Customer Service
On Wed, 28 Mar 2001 09:40:17 -0500 (EST) you wrote:
User Information
--------------------
Name: Denise R. MCI�s Last Customer
Email Address
Phone: Account_Number:
Regarding: Billing & Payment
Question: I sent a check on 2/21/01 that was cashed in
March.
I called and faxed a copy of the cancelled check - front and back.
I would like a reply to know that this $42.00 has been credited to my account
and that a return check will be sent if there is a credit balance - since I am
closing my account with you. Please call me at ###-#### or write to my
e-mail address with a response.
Thank you.
User Relationships
--------------------
This User identified themself as a: Residential
Customer
/
[ link to this | view in chronology ]