Bad AT&T Ideas Are Contagious: UK's Vodafone Wants To Try 'Sponsored Data' Idea

from the ridin'-them-pipes-for-free dept

AT&T poured napalm on the network neutrality debate here in the States back in 2005, when then CEO Ed Whitacre proudly proclaimed in an interview he "wasn't going to let Google ride his pipes for free." Ed and most telco executives quite honestly believe that historically-pampered phone companies are entitled to an additional "troll toll" by content companies simply for the honor of touching the ISP network. Never mind that consumers and content companies already pay for bandwidth and (like Google) invest in infrastructure of their own, telco logic dictates that content companies get a "free ride" and must pay more. You know, because.

AT&T's attempts to double dip aren't just domestically dumb, predatory and dangerous, they seemingly have an infectious quality for overseas telcos looking for ways to make additional money for doing nothing, but who aren't gifted with AT&T's knack for truly obnoxious ideas. We've seen it in the way European telcos mimic AT&T's rhetoric in claiming content companies ride their pipes for free, and therefore really ought to pay an additional tax to the phone companies (again, you know, just because). Despite being such a bizarre, fundamentally flawed assumption, the concept carries a lot of traction in telecom circles, thanks largely to hired think tanks and PR flacks who go to great, great lengths to frame it as entirely reasonable.

Yet oddly, the "hey, give me more money for doing nothing" approach hasn't worked well, resulting in AT&T recently introducing their "sponsored data" idea. As we recently discussed, sponsored data involves certain large companies paying AT&T an extra fee to have their content not count against wireless consumer caps. While framed by AT&T as "free shipping" or a "1-800 number for data," it's simply more of the same idea, and potentially devastating for smaller companies and startups that can't afford to pay AT&T to get preferred listing in AT&T's promotional materials. AT&T's effectively imposing entirely arbitrary caps (based in no way on real-world economics or network congestion), then charging multiple times for the same bandwidth.

Not too surprisingly, AT&T's latest brain child has again had an infectious impact on overseas telcos. UK's Vodafone now says the company is interested in trying the sponsored data idea as well:

Vodafone is looking at offering sponsored data to its customers. The move would see customers agreeing to receive sponsored data on their devices in return for lower data bills. CEO Vittorio Colao revealed Vodafone's interest in sponsored dat this week. The CEO said he is closely watching US operator AT&T's recent move to allow sponsored data.

What Colao is watching for specifically is the regulator response to AT&T's sponsored data. If FCC boss and former wireless and cable lobbyist Tom Wheeler signs off on sponsored data as a form of "pricing innovation," that opens the door to the possibility that overseas regulators can be conned into thinking this is actually an innovative idea as well. It's worth noting that AT&T wanted to acquire Vodafone's wireless assets, but it's largely believed that AT&T's incredibly cozy relationship with the NSA has soured European regulators on the idea -- for now. After the European Parliament elections in May, it's very likely AT&T and Vodafone will merge to become one company, which can further help spread AT&T's bizarre and predatory logic worldwide.

Filed Under: data, sponsored data, uk, wireless
Companies: at&t, vodafone

EA: You Can Only Rate Our Dungeon Keeper App If you Give It A Perfect Rating

from the not-how-it's-supposed-to-work dept

When they write the future tome discussing how to run a video game company in such a way as to piss off as many customers as humanly possible, it seems quite likely that it will be titled The Electronic Arts Guide To Business. Between doing the old customer demand flip-flop when it came to SimCity, attempts to lock their games down from the modding community, and their practice of shutting down games in which real customers have spent real money, the company at times appears to be some kind of macabre performance art piece on how to be as anti-customer as possible. Word of mouth has supplied a reputation for EA that is less than desirable, leading some to wonder how they might be able to turn their PR ship around.

Jeffrey Nonken writes in about one method EA has come up with to combat the perception of their games from customers. It's a delightfully cynical plan to try to convince customers that they can only rate EA games in the marketplace if they agree to give a perfect review.

Dungeon Keeper sure has a high rating on the Google Play Store for a game loathed by many. Its 4.5 star average of over 84K user reviews suggests that people are really liking EA's microtransaction-heavy affair. Only there's one thing this rating system isn't telling you: customers are only given the option to rate the game if they say they'll give it five stars.

See, on Android you're given the option to rate the Dungeon Keeper after a certain period of play. Only instead of tapping the appropriate number of stars you think it deserves, you're asked if you think it should receive "1-4 stars" or "5 stars". As reported by PocketGamer, selecting the latter option takes you to the game's Google Play Store where you can rate it, while the former option simply takes you to a new "feedback" prompt asking "What would it take to make Dungeon Keeper a 5-star game?" Your options: "email us" or "not now."

Ah, it's so simple! If you want to make sure your games are highly rated, attempt to convince customers that they can only rate the game with a perfect rating! More beautifully, while you can still rate the game whatever you like after promising a 5 star review, this method allows for the wonderful practice of forcing your customers to lie in order to do so. It's like an evil multiplication machine!

Oh, and that ability to lie and review at less than five stars? That's what makes this sneaky attempt to garner favorable reviews a-okay, according to EA.

“We're always looking at new ways to gather player feedback so that we can continue to improve our games. The 'rate this app' feature in the Google Play version of Dungeon Keeper was designed to help us collect valuable feedback from players who don't feel the game is worth a top rating. We wanted to make it easier for more players to send us feedback directly from the game if they weren't having the best experience. Players can always continue to leave any rating they want on the Google Play Store.”

Right, except you aren't being upfront about that with your customers, whose feedback you so greatly desire. Unless that feedback is a low rating in the marketplace, in which case your customers can either figure out they have that option on their own, or they can suck it. Meanwhile, of course word about this devious attempt will make the rounds, cementing most folks' opinion of EA as being as consumer un-friendly as possible.

I guess they're still vying for that "Worst Company" three-peat.

Filed Under: android, dungeon keeper, video games
Companies: ea, electronic arts