"the child’s stroller alarmed during explosives screening."
As Ross Anderson pointed out in his book Security Engineering, organizations often try to semantically shift the blame onto others for their own failings. So "Our screening process produces an unacceptable number of false positives" becomes "The stroller alarmed". Likewise "Ouyr security procedures were compromised by a scammer" in bank parlance becomes "Someone stole your identity."
Be clear. Your security measure failed in a way that hurt someone. If you lack sufficient respect for humans to be clear about that, you're going to get steamrolled in the emerging economy of human-to-human, as opposed to corporate-to-human, commerce.
On the post: TSA Frisks A Baby; Says The Stroller Set Off 'Explosives' Alarm
"the child’s stroller alarmed during explosives screening."
As Ross Anderson pointed out in his book Security Engineering, organizations often try to semantically shift the blame onto others for their own failings. So "Our screening process produces an unacceptable number of false positives" becomes "The stroller alarmed". Likewise "Ouyr security procedures were compromised by a scammer" in bank parlance becomes "Someone stole your identity."
Be clear. Your security measure failed in a way that hurt someone. If you lack sufficient respect for humans to be clear about that, you're going to get steamrolled in the emerging economy of human-to-human, as opposed to corporate-to-human, commerce.
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