I recently decided to discontinue some of the services I had with Comcast. So last month, I paid off my previous month's cable, internet and modem bill towards the end of the month as I always do which left a balance of an equal amount for the coming month. Not wanting to keep the cable and modem,I notified them in person and by phone that I would be removing these services from my account. I expected that I would not be charged the whole amount for these services as I discontinued them on the day of the new cycle. I kept my internet. This month I did not receive a bill until the 28th. The bill stated that I owed them not only for the previous month for internet services but for cable and modem also, even though I had returned the modem and cable box on the 24th and 28th of July. They also are billing me for an extra $62.95 for internet services in August...and for September's internet services.
Though I spoke with several customer service reps this evening and even "chatted" online with a rep...none of them seem to understand that if I paid half of the bill for all three last month,that to expect me to pay for services not used this past month and double internet services to boot...plus next month's internet is beyond comprehension.
Having read the many horror stories regarding Comcast's attempts to fleece their customers...especially if one has removed much of their services from their account...I guess I am left with few alternatives.
Unfortunately, in the area where I live, Comcast has a monopoly!
I intend to be on the phone again tomorrow with formal complaints against them with the Better Business Bureau,Consumer Affairs,the Attorney-General's office and anyone else that may be able to help with this.
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comcast overcharges
Though I spoke with several customer service reps this evening and even "chatted" online with a rep...none of them seem to understand that if I paid half of the bill for all three last month,that to expect me to pay for services not used this past month and double internet services to boot...plus next month's internet is beyond comprehension.
Having read the many horror stories regarding Comcast's attempts to fleece their customers...especially if one has removed much of their services from their account...I guess I am left with few alternatives.
Unfortunately, in the area where I live, Comcast has a monopoly!
I intend to be on the phone again tomorrow with formal complaints against them with the Better Business Bureau,Consumer Affairs,the Attorney-General's office and anyone else that may be able to help with this.
Techdirt has not posted any stories submitted by madashell.
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