I think the line "we can't control how fast the rest of the internet goes" is a flat out lie on the part of any ISP that would say this. While they do not have control over the equipment, network lines and total traffic of off net and transport providers, they sure as hell do negotiate peering with these providers. If you offer a 50Mbps product knowing full well that the peering agreements upstream will generally mean you will not get 50Mbps, you are selling snake oil. My company spends $1200 a month for 50Mbps service but average about 5 - 10Mbps. I did a speed test using a well known Ookla server in Chigago and managed to pull 11 down and 6 up. I did the same speed test on my 25Mbps service at home and got 28 down and 5 up, actually faster than my rated speed. Then I did a traceroute over both connections and found that each ISP offloaded to Level 3 at the same point. Before that, the traffic was on-net which means that someone is full of shit. If traffic at the office is on-net until it gets to level 3, and I know that the level 3 segment can push 28Mbps with ease, and I'm only getting 11Mbps, then they only possible sources of the bottleneck are either their own network or their peering agreement with Level 3. I would love to see the numbers on that agreement!
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No control of speeds?
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