Don't get me wrong. I find the genuine pods expensive and I go for cheaper alternatives regularly.
But Keurig, to their credit, stand behind their product. (Because they want you to buy the pods.) The first Keurig B40 I bought, failed after six months. It may have been hard water, but cleaning didn't help. I called Keurig and then sent me a brand new replacement B40 at no charge. The replacement lasted nine months (so now past a year from when I bought the original) and they didn't care, they sent a replacement for that one as well. AND, told me the replacement has a full year warranty too.
I suspect that this sort of customer service on the machines themselves, is at least partially paid for with profits from the sale of the coffee pods.
Just, "food for thought". The alternative would be to charge a lot more for the coffee makers. (And I think they're too pricey as it is.)
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On the plus side
But Keurig, to their credit, stand behind their product. (Because they want you to buy the pods.) The first Keurig B40 I bought, failed after six months. It may have been hard water, but cleaning didn't help. I called Keurig and then sent me a brand new replacement B40 at no charge. The replacement lasted nine months (so now past a year from when I bought the original) and they didn't care, they sent a replacement for that one as well. AND, told me the replacement has a full year warranty too.
I suspect that this sort of customer service on the machines themselves, is at least partially paid for with profits from the sale of the coffee pods.
Just, "food for thought". The alternative would be to charge a lot more for the coffee makers. (And I think they're too pricey as it is.)
Techdirt has not posted any stories submitted by Robert.
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