Of course, I agree that you're rarely going to be redirected by an employee at one store to another... I just think that to say the use of mobile phones is a sign that stores can cut back on staffing or should be spending more money on alternative advertising strategies misses the point; A mobile phone is not the most effective method for comparison shopping (clearly there isn't a good way to find the best price online or people would do their research before leaving the house). I think it's more of a response to a lack of customer service and poor consumer confidence in the pricing at most retail stores.
If you ever get a chance, I'd like to hear your opinion on Canada's C-32 Bill or the new Digital Copyright Bill in Canada. As a Canadian myself, it seems like I've only just stumbled across it and yet it's dangerously close to becoming law. There are some pretty interesting and game changing amendments in there, but almost no-one knows about it. Once again it seems like our conservative government is siding with corporations behind closed doors while the average Canadian has given up caring about politics altogether.
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Re: Re: Customer Service
C-32
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