Yeah, while any IT guy knows that the user wss a moron (XP, really?) and was unreasonable in accommodating software environments to both cloud services (o365) and downloading an old version. Yes, odbc is alive and well. Nothing new in accommodating legacy software in an enterprise environment, we can't buy everything COTS the day it ships, and have to make it work. Users don't know this, and are sometimes a**holes, so it goes. The only thing is they are the customers, and an IT professional of any kind cannot be self indulgent and tell them that--we have to try our best and make their stuff work and never get credit or appreciation for helping them. In this case, the vendor should have turned the other cheek, and moved on. Blacklisting them? OMG, should that be something that someone in service industry (IT or retail) should consider? Truth is, I am a ham radio operator and use HRD software, have since it was free, like 10 years ago. I love it, and have never regretted using it. I pay for their support now, and have used it once on a tough problem. For the small cost it is worth it to me. Sorry to see them do that, but it sounds like they learned from it, and maybe they will be a better company for it. Their product is good, so I would say if they vow to not be predatory, I will have an open mind.
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Bad Move on Good Product
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