Comcast has also sneakily changed the term agreement on my account from 12 months to 24 months starting this past April 2016.
I always renegotiate my Comcast contract at the end of December (I have the choice of Comcast or AT&T in my neighborhood, so can play one against the other.
I also record all conversations with Comcast, so I have a record of what was said, what was promised.
Last December I negotiated my new 12 month contract, which I clearly demanded and was agreed to.
Yet come April 2016, my bill suddenly included a new statement, to wit:
"Term agreement applies 24 month term agreement on account. Visit www.xfinity.com/myaccount for Details".
Huh? Say what?
I get on the phone and have to go through the dweeb level and then two levels of management who all tell me that this is and was always there policy but it just wasn't stated on the monthly bill and too bad but we can't change it. I retort that I have a recording of the rep agreeing to a 12 month term and do you want me to call Comcast HQ and take it up with them? We go back and forth and finally the 2nd level manager says she can put a note on my account that it was 12 months but that they can't remove the 24 month statement! I also have a recording of this call.
So I guess I will see what happens when I make my usual call at the end of December to to renegotiate.
I've been with Comcast for maybe 15 years but I will switch to AT&T in a heartbeat if they try to play hardball with me.
This is something that the FCC should look into and that should be included in this class action lawsuit!
Techdirt has not posted any stories submitted by jojo.
Comcast
I always renegotiate my Comcast contract at the end of December (I have the choice of Comcast or AT&T in my neighborhood, so can play one against the other.
I also record all conversations with Comcast, so I have a record of what was said, what was promised.
Last December I negotiated my new 12 month contract, which I clearly demanded and was agreed to.
Yet come April 2016, my bill suddenly included a new statement, to wit:
"Term agreement applies
24 month term agreement on account. Visit
www.xfinity.com/myaccount for Details".
Huh? Say what?
I get on the phone and have to go through the dweeb level and then two levels of management who all tell me that this is and was always there policy but it just wasn't stated on the monthly bill and too bad but we can't change it. I retort that I have a recording of the rep agreeing to a 12 month term and do you want me to call Comcast HQ and take it up with them? We go back and forth and finally the 2nd level manager says she can put a note on my account that it was 12 months but that they can't remove the 24 month statement! I also have a recording of this call.
So I guess I will see what happens when I make my usual call at the end of December to to renegotiate.
I've been with Comcast for maybe 15 years but I will switch to AT&T in a heartbeat if they try to play hardball with me.
This is something that the FCC should look into and that should be included in this class action lawsuit!
Techdirt has not posted any stories submitted by jojo.
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