Nope! They still totally bait and switch. I just ordered internet for my mother. Well I went online and ordered the standard service $34.99 dollars a month.
I ordered it over a month ago, to have the internet kit sent to her house. The kit never came but got emails saying I needed to call them. I called them and they said everything was fine and the kit should be on it's way. But I Still kept on getting emails telling me I needed to call them about the order. Called them again, this time I taped my phone call. I told them I ordered it online, kit never came etc. I even have like 10 emails and order confirmation that I ordered it online.
So when I call the last time for them to give me the shipping tracking number for the internet kit and square away my online order, that I signed up for $34.99. The Time Warner rep said it is actually $39.99 a month, and I ask them why? Oh the price is different when you order it online verses on the phone. I said but I ordered it online and even have emails and confirmations etc. She said but the price is $39.99 and that the website list it as $34.99!
I got it on tape! I looked at my girlfriend during the call and my eyes got huge and after I hung up I laughed at how stupid is this company are you begging to be sued!
Here's my back story, I won't say who I produced and worked for but I have been in and on national radio and producing news segments for over 15 years. My long time radio host friend actually who I grew up with and worked with for years has been battling with his cable company to the point he has gone on air about how these cable companies are screwing everyone over. He has gotten so much press about it, that his former cable provider is doing damage control.
I also have a bevy of who's who of top lawyers in the country, that I have personally booked on our show and shows during the years. And I mean we do legal segments where these top attorneys have gotten major press from our show. And to boot my sister has worked in law for years and works at one of Manhattan's top law firms.
I waited over a month going back and forth, I called Time Warner and all this wasted time. My mother lives four hours away from me so that's why I had it sent to her. And because of this not being sent a month ago, it actually screwed me because I had to cancel plans of going to my mother's with work and canceled plans. And on top of that, Time Warner decides to do this bait and switch.
Sorry folks, but I won't stand for a company trying to make extra money off me like I am some sucker. This is pure bait and switch!
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Re: I don't like Time Warner, but...
I ordered it over a month ago, to have the internet kit sent to her house. The kit never came but got emails saying I needed to call them. I called them and they said everything was fine and the kit should be on it's way. But I Still kept on getting emails telling me I needed to call them about the order. Called them again, this time I taped my phone call. I told them I ordered it online, kit never came etc. I even have like 10 emails and order confirmation that I ordered it online.
So when I call the last time for them to give me the shipping tracking number for the internet kit and square away my online order, that I signed up for $34.99. The Time Warner rep said it is actually $39.99 a month, and I ask them why? Oh the price is different when you order it online verses on the phone. I said but I ordered it online and even have emails and confirmations etc. She said but the price is $39.99 and that the website list it as $34.99!
I got it on tape! I looked at my girlfriend during the call and my eyes got huge and after I hung up I laughed at how stupid is this company are you begging to be sued!
Here's my back story, I won't say who I produced and worked for but I have been in and on national radio and producing news segments for over 15 years. My long time radio host friend actually who I grew up with and worked with for years has been battling with his cable company to the point he has gone on air about how these cable companies are screwing everyone over. He has gotten so much press about it, that his former cable provider is doing damage control.
I also have a bevy of who's who of top lawyers in the country, that I have personally booked on our show and shows during the years. And I mean we do legal segments where these top attorneys have gotten major press from our show. And to boot my sister has worked in law for years and works at one of Manhattan's top law firms.
I waited over a month going back and forth, I called Time Warner and all this wasted time. My mother lives four hours away from me so that's why I had it sent to her. And because of this not being sent a month ago, it actually screwed me because I had to cancel plans of going to my mother's with work and canceled plans. And on top of that, Time Warner decides to do this bait and switch.
Sorry folks, but I won't stand for a company trying to make extra money off me like I am some sucker. This is pure bait and switch!
Techdirt has not posted any stories submitted by Mike.
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