We sell inventory control software in Australia, and have been shelling out about a thousand dollars a month for an Adwords campaign for a few years now. Our relationship with Google's service was satisfactory, as far as we were concerned.
We were stunned to have our account canceled recently, and we have no idea why it happened. Of course there's no recourse, no one at Google returns our mails, despite inviting us to respond if we felt it was done in error.
We're faced with a starkly frightening future without the sales leads we generated with our Adwords campaigns, and our Canadian office - with far more staff - is now terrified that they'll face the same ban.
It is powerfully frustrating to be dealt this blow and not have any mechanism for appeal or recourse, moreso 'cause we thought we knew Google's rules and were following them. No warning, just a permanent and bewildering end to our number one customer generating mechanism.
The best part was the email from Google a week later inviting us to read about new ways to maximize our now dead Adwords campaigns.
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They got us too...
We were stunned to have our account canceled recently, and we have no idea why it happened. Of course there's no recourse, no one at Google returns our mails, despite inviting us to respond if we felt it was done in error.
We're faced with a starkly frightening future without the sales leads we generated with our Adwords campaigns, and our Canadian office - with far more staff - is now terrified that they'll face the same ban.
It is powerfully frustrating to be dealt this blow and not have any mechanism for appeal or recourse, moreso 'cause we thought we knew Google's rules and were following them. No warning, just a permanent and bewildering end to our number one customer generating mechanism.
The best part was the email from Google a week later inviting us to read about new ways to maximize our now dead Adwords campaigns.
Techdirt has not posted any stories submitted by NFG.
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