Here's an email I sent to a "regulatory lawyer" whose address I found on their web site. Don't know if it will have any impact, but made me happy.
Today I got an email from Comcast that said:
"So far, you’ve used 75% of the data included in your plan for December 2020. We’re letting you know because your bill can be impacted if you go over your 1TB (1024 GB) plan.
"As a courtesy, we waive overage fees for the first two months you exceed your data plan each year. You have courtesy month(s) left. Keep in mind that after you used all of your courtesy months for the year, you’ll be charged $10, plus tax, for every 50 GB of data you use over 1TB, up to a maximum of $200."
When I clicked the link to "Monitor and Track my usage" the page says I have :
"267GB remaining of 1229GB monthly plan (December 01 - December 31)."
"Customers who use more than 1.2 TB of data in a month for the first time will not be billed for exceeding the limit. After that, blocks of 50 GB will automatically be added to your account for an additional fee of $10 each plus tax. Charges will not exceed $100 each month, no matter how much data you use."
So....
1) Is the monthly maximum $200 per the email, or $100 per the web site pages?
2) How many bytes, actually, is the cap? Is it "1TB (1,024 GB)" per the email, or or "1,229 GB" per the first web site, or 1.2 TB per the second web page?
3) Court decisions and various international standards debate the exact meaning of abbreviations like "GB" and "TB", but it seems that US law has come to use decimal meanings for the abbreviations (GB = 1,000,000,000), so the binary version (1,024,000,000) would be referred to by the international standard codes like "GiB" and "TiB".
As for me, I think I'll save this email for contacting Customer Service in case I get billed extra. :)
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For a great laugh....
.... another parody, from the point of view of a Christmas tree angel....
https://youtu.be/OsotEhFcgJA
They don't even have their act together on this
Here's an email I sent to a "regulatory lawyer" whose address I found on their web site. Don't know if it will have any impact, but made me happy.
Today I got an email from Comcast that said:
"So far, you’ve used 75% of the data included in your plan for December 2020. We’re letting you know because your bill can be impacted if you go over your 1TB (1024 GB) plan.
"As a courtesy, we waive overage fees for the first two months you exceed your data plan each year. You have courtesy month(s) left. Keep in mind that after you used all of your courtesy months for the year, you’ll be charged $10, plus tax, for every 50 GB of data you use over 1TB, up to a maximum of $200."
When I clicked the link to "Monitor and Track my usage" the page says I have :
"267GB remaining of 1229GB monthly plan (December 01 - December 31)."
When I then clicked the link that goes to this page https://www.xfinity.com/learn/internet-service/data, the page says
"Customers who use more than 1.2 TB of data in a month for the first time will not be billed for exceeding the limit. After that, blocks of 50 GB will automatically be added to your account for an additional fee of $10 each plus tax. Charges will not exceed $100 each month, no matter how much data you use."
So....
1) Is the monthly maximum $200 per the email, or $100 per the web site pages?
2) How many bytes, actually, is the cap? Is it "1TB (1,024 GB)" per the email, or or "1,229 GB" per the first web site, or 1.2 TB per the second web page?
3) Court decisions and various international standards debate the exact meaning of abbreviations like "GB" and "TB", but it seems that US law has come to use decimal meanings for the abbreviations (GB = 1,000,000,000), so the binary version (1,024,000,000) would be referred to by the international standard codes like "GiB" and "TiB".
As for me, I think I'll save this email for contacting Customer Service in case I get billed extra. :)
Techdirt has not posted any stories submitted by David B.
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