Why Do Technology And Media Companies Hate Consumers?
from the they're-out-to-get-us dept
It's bad to piss off your users. Yet, technology and media companies are increasingly looking for ways to piss off their users by making things more difficult and harder to use. Of course, they're doing this all in the name of profits. It's a short term solution that is more likely to hurt in the long term. Pissing off your users is never going to be good for business, because consumers will go elsewhere. The article mainly talks about Microsoft's new "desperation" pleas in Windows XP to get people to sign up for Passport, as well as the new activation scheme. They also talk about (of course) the music industry. Both of these examples show companies trying to restrict what their customers can do - making those customers upset and angry. This doesn't seem like a smart business move...
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
And it seems to get worse as we get close to the e
[ link to this | view in chronology ]