Why Do Technology And Media Companies Hate Consumers?
from the they're-out-to-get-us dept
It's bad to piss off your users. Yet, technology and media companies are increasingly looking for ways to piss off their users by making things more difficult and harder to use. Of course, they're doing this all in the name of profits. It's a short term solution that is more likely to hurt in the long term. Pissing off your users is never going to be good for business, because consumers will go elsewhere. The article mainly talks about Microsoft's new "desperation" pleas in Windows XP to get people to sign up for Passport, as well as the new activation scheme. They also talk about (of course) the music industry. Both of these examples show companies trying to restrict what their customers can do - making those customers upset and angry. This doesn't seem like a smart business move...
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And it seems to get worse as we get close to the e
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