Best Buy Selling Their Own Computers

from the tried-and-failed-before dept

Fri, Feb 1st 2002 9:55am — Mike Masnick

Best Buy has quietly started to follow a strategy that many of its competitors have tried without any hint of success before: they're selling their own brand of computers. There are a number of problems with this idea, but Best Buy doesn't seem to care. I think they're being incredibly stupid in trying to launch an entirely new "brand" for the computers called "vpr Matrix". If they just labeled them as Best Buy computers they wouldn't have such an branding problem. But, now, no one knows what a vpr Matrix computer is - and are willing to spend more on a known brand. They also risk pissing off companies like HP, Compaq and Sony who all sell through Best Buy.

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169 Comments

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Mike, 22 Feb 2002 @ 7:23pm

VPR Matrix
It isn't Bestbuy's brand... It is a real company that is trying to make headway in the market by going through BBY.... It's BBY's answer to highend Dell and IBM machines that they don't have market share in.
[ link to this | view in chronology ]
- Steve, 4 Mar 2002 @ 8:13pm
  
  Re: VPR Matrix
  Since BestBuy has now pulled the vpr Matrix desktops from their website and stores, who is this "real company" and do you have a website for them. Thanks
  [ link to this | view in chronology ]
  - Jeff, 5 Mar 2002 @ 7:14pm
    
    Re: VPR Matrix
    The web sight is vprmatrix.com. I bought one and love it. After I get my rebates, I will have paid $800 for a pentium 4 1.6, 512 mb of ddr. 80 gig 7200 rpm hardrive, 32 meg tnt-2, 17 inch moniter, and a canon s 300 printer. Plus I bought it tax free thanks to PA's tax free week on computers. I feel like I got a hell of a deal.
    [ link to this | view in chronology ]
    - Ron, 15 May 2002 @ 9:02am
      
      Re: VPR Matrix
      Jeff,
      
      Where did you find such a good price on the vprMatrix system. They have the 1620 out here but about $799 without printer, without monitor.
      
      Ron
      [ link to this | view in chronology ]
    - Wes Faulconer, 19 Aug 2002 @ 6:27am
      
      Re: VPR Matrix
      How is your Vpr computer working, have you had any problems? Do you still feel you got a great deal?
      [ link to this | view in chronology ]
      - JM, 21 Aug 2002 @ 11:27pm
        
        Re: VPR Matrix
        Considering buying a VPR, but I'm questioning who provides tech support (not necessarily service as I'll probably go with the service plan for peace of mind), their availability (e.g., 24x7x365), cost (e.g., 800 #, free--yes/no, and for how long), hold time, quality, etc.
        
        I've had significant issues with a HP that were finally resolved after months of calls and repairs and I don't want to buy a PC from someone I can't get tech support from or who might be gone in a year when/if the BB experiment fails...thoughts?
        
        Also, anyone out there who doesn't like the VPR?
        
        Thanks.
        [ link to this | view in chronology ]
        
        Bob, 31 Mar 2003 @ 8:10pm
        
        Re: VPR Matrix
        You have probably found out by now that the Vpr,s are a pile of junk, and I bought one 12-04-2002, and I have just about worn my tires out taking it in after it crashes about 3 times a day. Oh!, by the way. Go to any Best buy store and try to buy a vpr matrix. They no longer make them. Check it out.
        [ link to this | view in chronology ]
        
        Shirlee, 8 Jun 2003 @ 10:57pm
        
        Re: VPR Matrix
        Yes,it is a pile of junk.The restore disk is all wrong.I have had this computer for a year now though and the only problem is the restore disk.I found out I had to go into dos and change alot of things.I have the 226.
        [ link to this | view in chronology ]
        
        David Fiedler, 9 Jun 2006 @ 1:11pm
        
        Re: Re: VPR Matrix Restore Discs
        I don't know if Shirlee is still reading this forum, or if anyone else knows how to get the restore disks for 226 to work, but I am trying to restore my 226 and need to know what to do in dos. Thanks very much.
        [ link to this | view in chronology ]
      - Bpb, 31 Mar 2003 @ 8:02pm
        
        Re: VPR Matrix
        I bought one of their piles of junk vpr matrix 9100PE. Had trouble with it the first day. Bought it 12-04-2002. It was supposed to be the mother of all p. c,s. It crashes at least once a day, but most of the time it will crash about 3 times a day.
        Can,t hardly wait till the store opens every day, so I can buy some more of their junk.
        [ link to this | view in chronology ]
  - Rick, 1 Apr 2002 @ 2:23am
    
    Re: VPR Matrix
    They are made in Asia for BBY by a company called MESH. Darn good computers from what I hear and BBY has had such a tremendous response they have a hard time keeping them on the shelves. I don't think they puled them from their shelves. As of this morning they have the model 1600 on their website. Also saw two at their store in Savannah, GA for sale.
    [ link to this | view in chronology ]
  - sean, 21 Apr 2002 @ 5:38pm
    
    Re: VPR Matrix
    the vpr matrix is a best buy computor. best buy makes these computors so there is not a company site or anything. I was wondering the same thing.
    [ link to this | view in chronology ]
  - Aaron, 1 May 2002 @ 10:15pm
    
    Re: VPR Matrix
    The VPR Matrix is made buy Micron Pc, the reason that Best Buy decide to contract out a company to make a computer solo for them was simple, MARGIN. However, they did this the right way, the reason I say that is due to the fact that if you look at the VPR Matrix first you will see that Micorn PC a very respectable company is the maker, so this over comes the objective that they are a no name computer. Second of all the price is usually lower than say HP, Compaq, Sony,Gateway, or even Dell. You also get a mid tower with two bay drives open. (5.25 and a 3.5) and then on the back you have 4 empty PCI slots. You won't find this on any of the other computer's I mentioned above. Finally, All hard drives are 7200 rpm's all Ram is DDR SDRAM, graphics cards are nvida and use the AGP slot and our either 32,64,or even 128Mb. So the simple fact is that the VPR Matrix offers us a great computer that can easily be upgrade and the parts are not proprietary.
    [ link to this | view in chronology ]
    - jefferson, 1 Jul 2002 @ 8:55pm
      
      Re: VPR Matrix
      actually vpr is not made by micron at all. it is made by best buy solely with the help of our overseas partners. we also have not yet set out a model with a 128mb video card. look in the next few months for some great advances in our next line of matrix's.
      [ link to this | view in chronology ]
      - Gerry, 2 Aug 2002 @ 12:38pm
        
        Re: VPR Matrix
        Why does vpr matrix have it's own website?
        [ link to this | view in chronology ]
  - rick, 2 Jan 2006 @ 6:09pm
    
    Re: VPR Matrix
    Yes, Steve they have a website it's easy vpr matrix.com, they are very good puters. I own a older model 1600.
    [ link to this | view in chronology ]
- Brad Endsley, 10 Jul 2002 @ 8:19am
  
  Re: VPR Matrix
  Where are you people getting your information from? vpr Matirx is a wholly owned subsidiary of Best Buy, Inc., just like Futureshop(canada), Musicland, Magnolia Hi-Fi, and a couple of other well known companies. vpr Matrix has the same corporate address as Best Buy does in Eden Prarie, Minnesota. The customer support number for vpr is the same as it is for the PSP that Best Buy offers. Oh yeah, one more thing, if you goto www.networksolutions.com and do a whois lookup on vprmatrix.com, you get this info: Registrant:
  Best Buy Co. Inc. (VPRMATRIX2-DOM)
  7075 Flying Cloud Drive
  Eden Prairie, MN 55344
  US
  
  Domain Name: VPRMATRIX.COM
  Administrative Contact, Technical Contact:
  BEST BUY CO., INC (DHLXUNXKBO)
  BEST BUY CO., INC
  7075 Flying Cloud Drive
  Eden Prairie, MN 55344
  US
  +1 952 947 2447
  [ link to this | view in chronology ]
  - Curtis Springer, 13 Jun 2004 @ 5:48pm
    
    Re: VPR Matrix
    i have a vpr matrix the company that makes them is Equus Computer Systems said above best buy manages the site only there the refrence you can not belive whois who is just tells you who registered the domaain the company that makes vpr is diffrent then the company who prmates vpr promoting being best buy and the company who manufactures them Equus Computer Systems
    
    i love vpr had problems took it to best buy the serviveced it that day june 1 2004! so what people said above is a falsety and not true i wish people would not thru in stuff they do not know nothing about if you do not know what company is best buy and you just do a whois know what a whois befor you use it i mean did you use the right who is there are 4 4 diffrent contants and 1 of them is for personal ip's ones routed to your pc and web ips the one the page looks
    [ link to this | view in chronology ]
    - Carl, 25 Jun 2004 @ 8:06am
      
      Re: VPR Matrix
      I have a VPR Matrix 2020 and I love it. I feel I got an outstanding system for a great price.
      
      The only problems I've had with it were:
      
      a) The somewhat sucky Video Card that came with it. It works great for non-gamers, but since it's not a POC (Piece of Cr*p) proprietary system like my old HP, I simply upgraded to an Asylum GEForce4.
      b) The system started to intermittently reboot. Turns out it was an overheating problem (due to the new, hotter-running video card), and a $10 80mm fan fixed it easily.
      
      I love it so much, that I'm trying to find another to replace my old HP Pavilion the wife inherited. That POC needed a $150 140W power supply, so I'm quitting while I'm ahead. I scrounge on-line adds for a good deal on the same make/model as mine, but have come up empty so far. Anyone have a VPR 2020ish for sale? :-)
      [ link to this | view in chronology ]
      - Anonymous Coward, 31 Jul 2004 @ 10:20pm
        
        Re: VPR Matrix
        Is there any way to buy a VPR new?
        [ link to this | view in chronology ]
        
        Clyde Niles, 18 Jul 2005 @ 1:24pm
        
        Re: VPR Matrix
        Did anyone ever answer you? Their website shows some really great machines and I have had one of the older models for over 3 years and it performs flawlessly but their is ABSOLUTELY NO WAY TO CONTACT THEM. I have tried going through every source in Best Buy I can find and NO ONE knows how to contact them.
        
        Clyde
        [ link to this | view in chronology ]
        
        R Dana, 14 Aug 2005 @ 10:44am
        
        Re: VPR Matrix
        i have a 180r matrix and i want to upgrade my graphics card but i want to get a good one but not one that will over power my pc any info would be great
        [ link to this | view in chronology ]
        
        richard f gazdzik, 25 Aug 2005 @ 10:43pm
        
        Re: VPR Matrix
        i have a vpr matrix 2020 machine, need to restore windows but am missing a restore disc for this model if anyone has an extra copy or could make a copy i'd be very happy to pay the shipping. I tried contactin vpr matrix through there website and like above states there is no way of contacting them.
        [ link to this | view in chronology ]
        
        Anonymous Coward, 15 Oct 2005 @ 9:28pm
        
        Re: VPR Matrix
        www.bestbuy.com go down to replacement parts on the right side of the footer.. type in vprMatrix for the brand and then search for restore cd.. should set you back about $19
        [ link to this | view in chronology ]
        
        kathy c, 22 Dec 2005 @ 7:01am
        
        Re: VPR Matrix
        did you ever get reestore disks.....am having the same problem. moved and cannot find disks, neither best buy or vprmatrix can provide. need a copy, willing to pay for shipping, etc
        [ link to this | view in chronology ]
        
        Modern_Age, 6 Jan 2006 @ 7:03am
        
        Re: VPR Matrix
        I tried to track down the restore CDs you are after and they do indeed appear to no longer be available via BestBuy/vprMatrix linkages I searched. But I did come across a URL to spot where they say you may be able to get an alternative support path. Here it is...
        
        http://bestbuy.partsearch.com/ProductDetail.aspx?ProductSKU=6951304&ProductType=PART
        
        Good luck!
        [ link to this | view in chronology ]
        
        Anonymous Coward, 20 Jan 2006 @ 10:18am
        
        Re: VPR Matrix
        Probably the best computer I ever bought!
        
        Go to your local BB and bring the "geeks" a box of donuts...They will make a new one for you
        [ link to this | view in chronology ]
- cpenzone, 11 Jul 2002 @ 9:41am
  
  Re: VPR Matrix
  it is it's own compan, but it was started/bought by best buy.
  [ link to this | view in chronology ]
  - David, 13 Jul 2002 @ 3:50am
    
    Re: VPR Matrix
    i have the new 2020 model. it's one of the best pc's i've ever gotten a chance to use
    not many pc's can compare to this one except if you customize your own
    [ link to this | view in chronology ]
- Willie, 20 Jul 2002 @ 5:11am
  
  Re: VPR Matrix
  Actually VPR Matrix is a subsidiary of Best Buy along with Sam Goody and Suncoast Video, just to name a few.
  [ link to this | view in chronology ]
- Anonymous BBY Employee, 23 Jul 2002 @ 10:44pm
  
  Re: VPR Matrix
  
  VPR Matrix is a WHOLEY-OWNED SUBSIDIARY OF BEST BUY
  [ link to this | view in chronology ]
  - James, 27 Jul 2002 @ 7:09pm
    
    Re: VPR Matrix
    my only comment to this would be...that Saturn is a wholly owned subsidiary of GM... that doesn't make a Saturn GL a Chevy,nor a Pontiac, nor a Buick, nor a Cadillac, nor a GMC... although these are all also 'GM' products.... what silly argument.... you and your brother are both children of your father... if your father is a New Jersey garbageman does that mean you always smell like rotten cabbage???? the sins of the father are not the sins of the son nor the opposite
    [ link to this | view in chronology ]
    - Anonymous, 8 Nov 2002 @ 10:22am
      
      Re: VPR Matrix
      Dude, check your logic again. You, my friend, are screwed up and your explanation makes no sense whatsoever.
      
      Cripes, whwat is this world coming to?
      [ link to this | view in chronology ]
- Anonymous Coward, 12 Aug 2002 @ 5:35pm
  
  Re: VPR Matrix 226R
  Can anyone tell me anything about the VPR Matrix 226R?
  Best Buy is having a sale for $1199 including their 17 inch monitor and a Canon printer which can be upgraded to the Canon 520 for $30.
  It is a Pentium 4 with 512 ddr sdram and a 533 mhz front side bus. It runs at 2.26Ghz. Has a 16X dvd and a 40X CD-Rw, a 32 meg GeForce video card, 80GB 7200 RPM hard drive.
  It is network ready and has 6 USB ports and 2 IREE 1394 ports(226R/1796/S300)
  I am more worried about the quality. Any experiences?
  Thanks,
  Art
  [ link to this | view in chronology ]
  - dandy, 12 Aug 2002 @ 7:28pm
    
    Re: VPR Matrix 226R
    I just bought the 226r a few days ago and paid 1099 just for the computer so 1199 is a great deal.From what I see these computers are built better than the big names like hp/compac and the like. They are also non proprietory so no problem upgrading later. I think this line of computers is the best bang for the buck out there. Built with server grade hard drives. when did this sale start. I was there 2 days ago and it wasn't on sale.
    [ link to this | view in chronology ]
    - Art, 15 Aug 2002 @ 4:03pm
      
      Re: VPR Matrix 226R
      NOTE: The 226R is selling for $1450 but there are the following rebates:
      
      $150
      
      I am not sure. I found the ad in my New jersey Sunday newspaper. I don't know if it is store specific. There are two Best Buys near me and they both have it on sale.
      
      I was thinking of upgrading to the dvd-rw/cd-rw drive but found out that the speed is: 2x for the dvd-rw and only 8x for the cd-rw.
      
      I may wait until the speed gets better in the dvd-rw/cd-rw drives. For the time being I will probably go for the straight cd-rw drive.
      
      I will, however look into upgrading the video card to 64 megs.
      [ link to this | view in chronology ]
    - Art, 15 Aug 2002 @ 4:07pm
      
      Re: VPR Matrix 226R
      NOTE: The 226R is selling for $1450 but there are the following rebates:
      
      $150 Best Buy
      $50 Monitor
      $50 Printer
      ---
      $250
      
      Plus a free $100 gift card which I am going to find out if I can use it for the video upgrade.
      
      I am not sure when the sale started or how long it is going to last. I found the ad in my New jersey Sunday newspaper. I don't know if it is store specific. There are two Best Buys near me and they both have it on sale.
      
      I was thinking of upgrading to the dvd-rw/cd-rw drive but found out that the speed is: 2x for the dvd-rw and only 8x for the cd-rw.
      
      I may wait until the speed gets better in the dvd-rw/cd-rw drives. For the time being I will probably go for the straight cd-rw drive.
      
      I will, however look into upgrading the video card to 64 megs.
      [ link to this | view in chronology ]
  - dandy, 12 Aug 2002 @ 7:31pm
    
    Re: VPR Matrix 226R
    Check out the video on their web site vprmatrix.com
    [ link to this | view in chronology ]
  - 5th No Charm, 3 Sep 2002 @ 9:56pm
    
    Re: VPR Matrix 226R
    I went computer shopping with my best friend, and she bought the 2.26 Ghz Matrix, which they bragged was their high-end store brand. There was evidently a conflict with the sound card or video card (they weren't sure which), and computer after computer went down beyond salvaging within a day. She went through 4 of them in rapid succession, and when one finally failed out of the box when the Best Buy technician set it up, they offered her an upgrade to the 2.4 GHz Matrix with the dvd burner for an extra $250. They said there was no way the same problem could occur because the motherboard was different, but she got that computer home, and it failed in the same fashion. Here's a pertinent detail: the conflict manifests as a dialog box declaring an unrecoverable problem with Norton Anti-virus, but the actual problem, like I said, is thought to be due to a conflict between the video and sound card, or between one of them and another component--I'm not positive. They DID try installing a new driver after a bulletin supposedly went out at Best Buy a week or so ago, but that new driver did not fix the problem. Perhaps they'll find one that does. Perhaps they already have by now. I'm sure they won't let it continue. But I wouldn't buy one until they get the incompatibility worked out...I'd certainly inquire about the whole mess first. Other sites might have further information--this was the first one I tried, and felt honor-bound to report my friend's experience. I absolutely don't have it out for Best Buy in any way--they've always treated me well, and treated my friend well, but she really did want a computer that worked, and these simply didn't. P.S. Ultimately, after 5 of the Best Buy Matrix models, she said to heck with it and bought a Gateway. :-/
    [ link to this | view in chronology ]
    - Anon BBY Employee, 23 Nov 2002 @ 4:18pm
      
      Re: VPR Matrix 226R
      All that was needed really was a video card driver update. The detonator drivers that were shipping by default on all those computers were playing hell with the rest of the hardware.
      [ link to this | view in chronology ]
- Hughie, 20 Aug 2002 @ 4:10am
  
  Re: VPR Matrix
  I will agree on one thing, Matrix seems to make one of the best out of the box computers. But I purchased a new 226R and after playing around with my friends "old" 1820 I was disappointed in some of the changes in the new models. The monitor is a 25 dot where the Samsung was a 20 dot. And to take a really good video card out and replace it with the ancient and really slow nVidia GForce 2 MX card was a step backward. Anyway mine did have a problem, it was really slow. When playing Solitare it took over 3 minutes for the cards to fall, they usually go by so fast you can't see them. I loaded up a flight sim game and the planes were so slow it seemed like an old MS-DOS game. The new keyboard and mouse is so flimsy compared to the Logitech board and mouse with the older models. Anyway, I called tech support and after restoring the system 3 times (1st time it didn't recognize the video card and 2nd time it didn't recognize the modem) they told me to return it as there was a problem. I did and they refunded my money. I'm may purchase another Matrix, but I want to wait and see if them make some changes to the affore mentioned things I personally didn't like. I still believe this computer is going to be one of the best factory made computers, I just seemed to have got a lemon. I have also read unfavorable comments on other forums so time will tell if Best Buy has a winner here. I also question the service under warranty if you don't buy the 3 year service plan. And the last thing, you don't get any software with this computer. I have installed Roxie EZ CD Creator on 2 of my friends Matrix computers as they only come with a standard Windows CD burning feature that is really confusing. Anxious to hear anyone else's comments on the "new" computers.
  [ link to this | view in chronology ]
- Billy Wilson, 13 Aug 2004 @ 1:44am
  
  Re: VPR Matrix
  
  I want to buy the VPR Matrix
  
  Call me 228-255-6533
  [ link to this | view in chronology ]
  - Josh, 17 Feb 2005 @ 3:50pm
    
    Re: VPR Matrix
    Did you ever get your VPR Matrix? If not, e-mail me at joshkav@unm.edu I have a VPR Matrix 9100-PE desktop but need to transition to a laptop so I will probably be selling the VPR Matrix soon.
    [ link to this | view in chronology ]
- Ronald Cotner, 15 Jun 2005 @ 6:37am
  
  Re: VPR Matrix
  i bought my VRP matrix 2020 computer 3 years ago
  and i also bought one for my son in law, it has been a very good system. the only problem i have ever had was errors on it to cause my CDRW to quit working, but it works fine now. and in my opinion it should be amung the best systems on the market. it's fast, maybe not as fast as some systems but i am satisfied with my computer 100%.
  however! i do wish the processors could be upgraded, but with these system boards in order to upgrade; the system board has to be changed.
  if the boards were upgradable you could probably sell more of them. most people want a computer they can upgrade.
  best regards, Ron
  
  [ link to this | view in chronology ]
Gary, 6 Mar 2002 @ 7:38am

VPR Matrix
The company that makes the VPR Matrix computers is called Equus Computer Systems(they are out of Minnesota I believe).

I think they only build computers for resellers; the VPR Matrix is a special brand that they build under contract with BestBuy.

http://www.equuscs.com/
[ link to this | view in chronology ]
- anonymous bby employee, 23 Jul 2002 @ 10:45pm
  
  Re: VPR Matrix
  
  VPR Matrix is a WHOLEY-OWNED SUBSIDIARY OF BEST BUY. it is not another company
  [ link to this | view in chronology ]
  - Shirlee, 7 Sep 2002 @ 9:58am
    
    Re: VPR Matrix
    I have had my VPR 226R only a month. Best Buy treated me so rude and I am sitting here with a computer that does not work and I am out $1300.00.I found out the parts are not compatable and the drivers will not load. Best Buy told me it is my loss and VPR can not help, they are trying but can't get any help either I guess. Best Buy is so deceitful.
    [ link to this | view in chronology ]
    - Hughie, 13 Sep 2002 @ 4:09pm
      
      Re: VPR Matrix
      I purchased a new 226R and after playing around with my friends "old" 1820 I was disappointed in some of the changes in the new models. The monitor is a 25 dot where the Samsung was a 20 dot. And to take a really good video card out and replace it with the ancient and really slow nVidia GForce 2 MX card was a step backward. Anyway mine did have a problem, it was really slow. When playing Solitare it took over 3 minutes for the cards to fall, they usually go by so fast you can't see them. I loaded up a flight sim game and the planes were so slow it seemed like an old MS-DOS game. The new keyboard and mouse is so flimsy compared to the Logitech board and mouse with the older models. Anyway, I called tech support and after restoring the system 3 times they told me to return it as there was a problem. I did and they refunded my money.
      [ link to this | view in chronology ]
Mayhem, 7 Mar 2002 @ 2:16pm

VPR Matrix
From a guy on the inside, though not with Best Buy...
The vpr Matrix are basically Best Buy PCs. Simply outsourced from another company. Best Buy has been selling them like crazy. They only recently were able to get more in stock after a 3 week sell out.

As for "pissing off" other brands like HP and Compaq. Best Buy could care less. If they continue with the initial sales they had on launch, that is exactly what they want. To be able to do away with, or it the least scale back, on relying on HP, Compaq, and Sony PCs...
[ link to this | view in chronology ]
- Jeff, 7 Mar 2002 @ 7:30pm
  
  Re: VPR Matrix
  But why have they taken them off the web site?
  [ link to this | view in chronology ]
  - Rick Williams, 13 Mar 2002 @ 6:33am
    
    Re: VPR Matrix
    I checked with BB and their sales were overwhelming and then completely sold out of the product and took everything off their web site so as not to have a back log of orders.
    
    They are reviewing their marketing on the product and I would expect them to have product available soon.
    
    The mix of power, quality, and price seems to have resonated with many customers, especially the higher end folks on a budget.
    
    It will be interesting to see if they have continued success.
    [ link to this | view in chronology ]
  - Anonymous Coward, 27 Oct 2005 @ 2:09pm
    
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    Major Frank Williams.
    [ link to this | view in chronology ]
    - Anonymous Coward, 25 Nov 2005 @ 6:50am
      
      Re: I NEED YOUR HELP
      Or are you from Nigeria?
      
      Sounds like a scam...
      [ link to this | view in chronology ]
- john doe, 8 May 2002 @ 8:33pm
  
  Re: VPR Matrix
  I think that you don't know what the fuck you are talking about guy. From now on, before you open your mouth you should discover the facts. So shut up and don't give people false information.
  [ link to this | view in chronology ]
- anonymous bby employee, 23 Jul 2002 @ 10:46pm
  
  Re: VPR Matrix
  again, that guy on the inside was wrong. vpr is a wholey-owned subsidiary of best buy
  [ link to this | view in chronology ]
Harold, 10 Mar 2002 @ 8:25am

VPR Matrix
I recently purchased a VPR matrix after considering purchasing a custom made, high end computer built from scratch by allenware computer company(tigerdirect.com). After comparing everything, I went with the matrix. I saved about $1200 and got more bells and whistles to boot. The VPR Matrix rocks and rolls. It handles my business needs effortlessly and the pentium 4(2.4gigs)and the top end video/audio components makes my games come alive and jump right off of the screen! After enduring years of working with an assortment of buggy compaq computers, the VPR matrix surpasses my expectations of how a high end computer should operate. The matrix is definitely a must by for high end computer-philes!
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- pmcgee, 22 Mar 2002 @ 10:23am
  
  Re: VPR Matrix
  I was excited about the VPR Matrix 2000. Bought one just 10 days ago. Since I didn't know what a VPR was, but was willing to take a chance on it, I sprung for the $199 3 year service plan. I know how to do my own upgrades, but thought it might behoove me to buy this service plan, as it covered my plasma monitor as well. It ran like a charm for a week. Then it lost network connectivity - your cord is unplugged, your network is enabled, your cord is unplugged ad nauseum. Last night I took it back to Best Buy for repair/exchange of the NIC or whatever it was that was wrong. When I presented it to the service counter I was told that Best Buy did not provide service for these machines, due to agreements made with other companies. Service was quite surprised that I had been sold the service warranty on the product. I fully intend to make Best Buy honor the service agreement they push on every customer - whether it means they give me a new pc every time something goes wrong, or whatever. But why would Best Buy try to push their own brand of computer without providing service?
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  - RB, 24 Mar 2002 @ 3:48am
    
    Best Buy Service
    I use BBY in Savannah, GA. Been doing business with them six years, nothing but excellent service. The 3 year warranty is a bargain. From what I gather the in store computer techs do very basic stuff and don't get into rebuilding. Also consider how many parts they would have to stock.
    They add memory, CD ROM, ZIP drive, basic stuff. Most anything you buy in their computer dept they can install. I had a power supply go out under warranty and it was sent to Atlanta, took two weeks and no charge to me. Since they came out with the vprMatrix they can't keep them on the shelves. The tech told me very few come back. Compare the features with one of the custom built big boys and the Matrix wins. Buy their 3 year warranty, it even covers lighting strikes or spilled coffee.
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    - Anonymous Coward, 19 May 2002 @ 8:00pm
      
      Re: Best Buy Service
      don't get me wrong. Their PSP will cover surge damage, but spillage ( coffee, soda Etc).
      read the fine print on your contract.
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  - Brandon, 30 Apr 2002 @ 4:45pm
    
    Re: VPR Matrix
    The vpr brand is sub contracted out by best buy through a company to manufacture. It is a brand that is only available in best buy. If you sprung for the 199 plan than you have the in home service and you should call the number on the brochure. They will come out to your house and you dont have to worry about taking it to the store, they will come out to your house within a matter of days. Ive bought many things from tham and always buy the extended warranty because things happen. Those parts that go into computers and other devices manufactured are made by a human being somewhere and you always have to keep that in mind. I had a warranty on my cd burner and i had a problem with my computer burning cds and computer not recognizing it and all i did was take it to the store and I was handled with respect and treated very nicely and they replaced my burner for me.
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  - Tom, 19 May 2002 @ 7:58pm
    
    Re: VPR Matrix
    I work for Best Buy Service. I am sure, you can take your VPR Matrix to any Best Buy store for service.
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  - Brad Endsley, 10 Jul 2002 @ 8:40am
    
    Re: VPR Matrix
    What they should have done is taken it in and sent it to their service center, who is authorized to make changes to the computer under mfg warranty since the store depot's are not able to. At least he should have given you a phone number (1800.332.4800) to call and talk to them for in-home service or whatnot. The reason I say this is because I am a tech at a Best Buy. Any questions about this stuff, send me an email, I'll be glad to answer your questions.
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    - C. Shoup, 13 Aug 2002 @ 7:34pm
      
      Re: VPR Matrix
      I'm considering purchasing a vpr Matrix from Best Buy or a Dell with similar specifications.
      
      How do local Best Buy stores service the vpr Matrix under Best Buy's 3-year extended warranty and even afterwards? What is your experience (and your customers) regarding the reliability and performance of these new PCs?
      
      Thanks
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    - nicolas garza, 28 Sep 2002 @ 12:46am
      
      Re: VPR Matrix
      I bought a vpr maxtrix laptop 170b4 and want to run it past you to see what you know about then and becuase thelap top is a new product. I bought the 3 year service plan in part because I have no history with the lap top. Dollar for dollar the product is with good value. Unfortunately at this moment in time I am a student and even at this price it was a kings ranson. Can you provide an insiders point of view?
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  - Dave, 5 Apr 2005 @ 5:03pm
    
    Re: VPR Matrix
    hey I was wondering if you were able to fix this issue with the network connectivity. i am having the same problem with the onboard nic. if i go into bios and disable it, save changes and reboot...go back into bios enable it, this seems to make it work for 2-4 weeks. I have replaced the motherboard twice so this is the third motherboard doing it.
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- Jim G, 7 Jul 2002 @ 5:29am
  
  Re: VPR Matrix
  I too purchased a VPR matrix after being Po with Hewlett Packard, and I love it. I am going to have a gig of memory Monday, and i can't wait to see what it does then.
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  - Bob, 8 Jul 2002 @ 9:06pm
    
    Re: VPR Matrix
    I have 512 memory in mine (2 x 256). Is there 512 cards available now for the 2 memory slots?
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- Ted, 12 Oct 2005 @ 3:27pm
  
  Re: VPR Matrix
  I bought a vpr matrix 6 years ago and havent really had any problems with it until i desided to add 160gig hd, it was telling me the bios could only find 137 gig. so i went to upgrade my bios and found out that intel no longer upgrades for the vpr matrix 180R,... so im stuck with under 100gg hds,.... if anyone knows how or where i can upgrade the BIOS for this matrix please let me know.... thank you
  
  email me at Ted_N_Betty@yahoo.com
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D Lanier, 28 Mar 2002 @ 9:14am

Best Buy VPR Matrix computer
I read your brief analogy of the VPR Matrix computer and the corresponding link to the news article as well. I bought VPR Matrix in late February with a 1.8Ghz P4 as a package with some other components. I had price shopped on line build it yourself companies as well as all of the standard name companies like Dell, Gateway, Hp etc. I got a whale of a computer that is lightning quick and loaded with features that when compared to other name brand models equipped similarly was at least $200 less or more. As far as concerns about reliability and not having a name like Compaq stuck on its case, my honest opinion is that most computer guts are snapped in place or switched out without much "techno-expertise" anyway and a computer is a losing investment anyway since it will be double clocked on speed within about 6 mos. to a year, so dollars per feature is the main point of reference anyway. Also Best Buy allows a 3 year in home warranty at the same price as other companies which gives the buyer peace of mind.
If you try to find a MATRIX now they are nowhere around because the first batch sold so quickly. The store I purchased from had just gotten three in when I called one day and agreed to hold one until I got there three hours later. Mine was the only one left when I walked in the door.
I think they Best Buy will succeed because their product is superior to everyone and the price is lower....they also are willing to stand behind it. Those are the three factors for success in business as I understand it.
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- dave, 30 Mar 2002 @ 8:21pm
  
  Re: Best Buy VPR Matrix computer
  Unfortunately, I work for bestbuy. I hate retail. Personally i never ever buy anything retail. But the VPR Matrix I have had my hands in and seen... and frankly i can't build one much cheaper even if i pirate the OS. we have a 1.6P4, 256 DDR, on an good intel motherboard and a case for $850... and there is no way to justify buying a dell of a gaetway or compaq... the quality of components in the matrix is bar none for the bucks. I would buy one if they dealt in AMD processors.
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- Rick, 1 Apr 2002 @ 2:48am
  
  Re: Best Buy VPR Matrix computer
  Right on Lanier. I have my name on a waiting list for a model 2000. Check out the specs and you'll find for $1400.00 this is a heck of a deal. Add the BBY three year on site warranty for $200.00 and you're well below the two on-line giant computer stores. As for the warranty, years ago I bought a CPU from BBY and it crapped out two years and ten months later. BBY completely rebuilt it for me at zero expense. Their 14 day "no questions asked" return policy is great. Only problem is they can't keep the Matrix on the shelves because they sell out so fast. I searched high and low on the web and can not find one adverse thing about them. BBY is having the Matrix built according to demand and they do not "stockpile" them. Hence you get the latest technology unlike other big computer mfgrs that may deliver computers that are six months old. Matrix comes with it's own XP restore CD, device driver CD, MS Word CD and Logitech optical mouse CD. Some of the mass produced computers are now coming with the restore functions on a separate partition on the hard drive. You get no restore CD's. Seems weird to me, a way of saving money for them which could be a pain for the consumer. For instance, what if you lose the desktop icons and can't get to the restore partition? You contact the mfgr and they will mail you CD's which allow you to get into the restore partition. HUH? Before you buy take a good look at the Martix.
  
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  - unknown, 19 May 2002 @ 8:09pm
    
    Re: Best Buy VPR Matrix computer
    the good thing about the PSP:
    number 1. if your computer was serviced three hardwares repair. on the foruth one.if hardwares are needed. you will get a new computer under the No Lemon Policy. Or. if the rapair is so severe that the cost of repair is exceeded the value of your computer. they will also give you a new computer. you cannot beat that one. it is hell of a deal.
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RPV Xirtam, 4 Apr 2002 @ 2:14am

VPR Matrix Computers @ Best Buy
I own a VPR Matrix 2000 and it is indeed an incredible value. The only annoying thing Best Buy has done is raise the prices...twice! For example, the 1600 started off at $799.99. Then, they raised the price to $899.99. Now, with the newer models coming out (1620, etc.), they have put the original three on clearance. The "Clearance" price of the 1600 is $949.50. An unwritten rule of the Retail World is when something goes on clearance, they reduce the price. Nope...not Best Buy! Let's RAISE the price!

Best Buy did something similar a few months ago. They had the Compaq iPaq line of Home Networking products (not to be confused with the iPaq handheld) on clearance. Word got out on the net of the cheap prices and they started selling like hot cakes. Best Buy's response: they took them off of clearance and put them back to full price.

I'm not exactly sure what Best Buy is smoking, but it must be some good stuff!

Regardless of this, I'd still go for VPR Matrix above any of the other brands currently available.
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- Cliff Banwareesingh, 18 Apr 2002 @ 7:56pm
  
  Re: VPR Matrix Computers @ Best Buy
  I have to agree. I bought my Vpr Matrix 2000 on Jan 30, 2002. i had to go to three stores but i got it. I love it. I have no problems with the system. I had to re-install my software from scratch. It was my fault I actually let Norton Windoctor mess with my registry (bad idea result trap error on boot up). I set up everything that came with the system (Thank God for the Vpr Matrix Utilities disk).
  
  The only thing I could not get back is the Vpr Matrix Logo on the General Tab on my System Properties screen. If a fellow Vpr Matrix Brother or Sister could supply me with the .bmp graphic I would appreciate it. I have a program called Tweak-xp which can put back the graphic and the text info.
  
  Thank You
  Cliff Banwareesingh
  
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Joe Shopper, 11 Apr 2002 @ 6:50am

vpr Matrix
I hear you on your point of view, however... Best Buy can do whatever they want, and it does not matter who they piss off. They are the worlds largest Electronics Retailer. So if they wanna take a run at making thier own computers, they would be the best one's to watch do it.

Have you taken a look at the vpr's though? They are actually a lot better quality then most other products on the market. Not a bad deal at all either, in most cases they are cheaper in price. Check them out, best buy might have just found something. If they did, BUY THIER STOCK. BUY THIER STOCK!
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- dave, 14 Apr 2002 @ 9:32pm
  
  Re: vpr Matrix
  re: "joeshopper@aol.com" this "person" sounds like a mole for the company. caveat emptor.
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  - Dan, 18 Apr 2002 @ 2:15am
    
    Re: vpr Matrix
    I just bought a VPR tonight for my girlfriend to play Quake and Wolfenstein, and I paid $1000 for the 1820. I'm an HP fan, but I see no difference, its just a case with the same guts inside! Hope its as durable!??
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- Ricky, 28 Apr 2002 @ 2:14pm
  
  Re: vpr Matrix 1620
  The 1620 cost $849.00 the BBY 3 year warranty $199.00 for a total of $1048.00 I shopped everywhere and can't find anything that comes close to this value. I kicked the RAM up to 512, bought from Cruical.com, (module number CT238751), for $85.00 I challenge you to come up with a machine like this for $1133.00 Had it a month now and no problems whatsoever, everything works. It was pretty fast before, but it is extremely fast since I increased the RAM. Before you go spending big bucks check out this sweet 1620 thing.
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  - flipbo, 17 May 2002 @ 4:55pm
    
    Re: vpr Matrix 1620
    AGREED! After 10 years of BS systems from Dell, Micron, Compaq, computer shows, local vendors, pricewatch; I eyed this box on their web site and was not dissappointed when I brought this jewel home. Configurable, simple, and all the right features!!
    
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Robert, 30 Apr 2002 @ 11:45am

VPR Matrix selling like hotcakes
A friend of mine works at Best Buy and talked me into buying one. His selling point was that they are the only non-proprietary computers they sell. When my 2.0Ghz is too slow in two years, I can simply buy a new motherboard and processor to upgrade it. Where Dell, Gateway, HP, Compaq and Sony you can't. They also use a 300 watt power supply and larger case to make it run more stable! The other manufacturers only use 200watts! If you know anything about computers, this is the closest thing to building it yourself or buying an Alienware
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chuck, 2 May 2002 @ 7:28pm

vpr
best buy has a great idea and there making tons of money off it they sell more vprs than any other brand - they will release the vpr notebooks beginning of may and you will see another great buy before long thats just about all best buy will sell
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- nicolas garza, 28 Sep 2002 @ 12:50am
  
  Re: vpr
  I bought the lap top two days ago and trying to find out from anybody else who has bought one. For me because I am not brand loyal but price loyal to the mighty buck this attracted me to the lap top 170b4.
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henryb, 8 May 2002 @ 4:54pm

VPR matrix
You're an idiot.
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- flipbo, 17 May 2002 @ 4:57pm
  
  Re: VPR matrix
  You must not have one yet!
  VRP envy..
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Michael, 13 May 2002 @ 9:06am

Best Buy owns about 15 other companies as well.
Best Buy owns a lot of different companies. West Coast Video and Hastings are just two good examples. They are the Nations largest electronics retailer and have billions of dollars. I am also a programmer for Best Buy. I have seen many different brands and VPR Matrix blows them out of the water. Not only are they a great computer that is the most upgradeable of them all you can get into a VPR Matrix for a lower cost and be able to at least afford some nice accessories. If you buy a computer from a retailer they always have mail-in rebates. That number that you pay today is sometimes 300 to 400 dollars more. You can always get into a VPR Matrix at a lower cost today and only have to mail in two mail rebates for almost the same amount instead of mailing in around 4 or 5. Best Buy never has a VPR Matrix returned due to the customers loving them greatly. VPR Matrix is a great machine that deserves a lot of respect.
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- Dave Morris, 28 May 2002 @ 9:41am
  
  Re: Best Buy owns about 15 other companies as well
  You said "Best Buy never has a VPR Matrix returned..."
  
  Is that a fact, or just your opinion?
  
  Thanks,
  Dave
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  - Willie, 20 Jul 2002 @ 5:34am
    
    Re: Best Buy owns about 15 other companies as well
    OK, let me help clarify. You missed half the sentence. "Best Buy never has a VPR Matrix returned due to the customers loving them greatly" You missed the "due to customers loving them greatly" part
    
    I am a PC tech at Best Buy. I see what goes in and what goes out. What gets sent back to the floor and what goes back to service. To elaborate on what he said, the mere fact that we have less returns with the VPRs than any other brand should say something. I have seen two come back in, and one was for a bad modem, and the other for a bad CD-RW. The main components however (ie motherboard, hard drive, etc) are rock solid.
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    - nicolas garza, 28 Sep 2002 @ 12:54am
      
      Re: Best Buy owns about 15 other companies as well
      What can you say about the new laptop model 170b4.I am not brand loyal to any particular product. I compared the componets to the big guys and this product was a few bucks less. I did the three year plan too for this reason. Can you prodive any additional info?
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  - shirley, 8 Jun 2003 @ 11:07pm
    
    Re: Best Buy owns about 15 other companies as well
    Best Buy would not let me return the 226 VPR after 14 days. It was only the 18th day and I had so many crashes you would not believe it.
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- Miguel, 29 May 2002 @ 10:09am
  
  Re: Best Buy owns about 15 other companies as well
  I recently bought a model 1820 VPR. It is a P4 1.8, 512 mb ram, 80 gig HD, DVD, CD-RW, 32mb graphics card. It works perfectly. I just need to get used to Windows XP. After Best Buy gave me a $100 gift card and 10% off, my net cost was $710. Compared to Dell, Compaq, Gateway, and even the house brands of Comp USA and Micro Center, this was the best deal around.
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- Brad Endsley, 10 Jul 2002 @ 8:44am
  
  Re: Best Buy owns about 15 other companies as well
  Best Buy owns SUN COAST VIDEO, not West Coast Video.....and they do NOT own Hastings Books, Music and Games. That is its own company headquartered in Amarillo, TX, not Eden Prarie, Minnesota like Best Buy is.
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- shirley, 8 Jun 2003 @ 11:09pm
  
  Re: Best Buy owns about 15 other companies as well
  You have got to be kidding. The whole restore disk is messed up terrible.Computer is a mess.
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Tim Degner, 5 Jun 2002 @ 11:46pm

I support vpr Matrix
I think the vpr Matrix systems are a great idea for Best Buy, consider HP's acquisition of Compaq. It will give them more leverage, even if it does cause some heat between Best Buy and companies like HP and Compaq. HP, with Compaq, will now own about 70% of the market; too much. I just want to let you know that I will be buying a vpr Matrix 2020 within 8 hours of posting this message. I will let you know how I like the system after I buy it if you'd like. What are the specs for your computer?

No offense intended...
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- Lzorro, 8 Jun 2002 @ 10:57am
  
  Re: I support vpr Matrix
  Tim, did you buy the vpr? Any first impressions? What software comes with it? Does the Best Buy store do the warranty work or somebody else?
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- Neal Smith, 22 Jun 2002 @ 3:41am
  
  Re: I support vpr Matrix
  Tim, I recently purchased the vpr Matrix 2020 system that you mentioned you were going to purchase. I could not be more pleased with it. Even the case is well thought out and very high quality. You will not regret purchasing this system if you have not already done so. My 2020 came with a free upgrade to 512Mb of DDR and a $50 gift certificate that I used to purchase a ZIP drive. So it was an even better deal. I have had many others including custom built but so far this one tops them all in every area. Let me know how you fare with yours. Neal
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Scott, 5 Jul 2002 @ 9:55pm

What brand of case?
I just got the 2250. Great machine. I want to put a system fan in the front, but can't figure out which one to get. Can anyone tell me what brand of case this has so I can find out what fan to get?
Thanks
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- Skip, 16 Jul 2002 @ 9:17am
  
  Re: What brand of case?
  The case you have is an Inwin Case. The new models that just arrived are in a new case desugned by Porsche
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dickster, 7 Jul 2002 @ 6:33am

I also purchased a 2020, and WOW!!
This is my 3rd computer, and I couldn't be happier! After 2 Compaqs, I've finally found a good product. Would recommend to anyone!!
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- Bob, 8 Jul 2002 @ 8:47pm
  
  Re: I also purchased a 2020, and WOW!!
  I've had a 2020 for several weeks now and love it! Great deal & Great computer. Even though BB tried to cram a service contract down my throat. No joke, they held me at the security check out and refused to let me leave. When I asked the kid to hush about it, that he was the 5th one to try to sell one to me, he refused & kept talking. When I asked to speak to the manager, she started in on me, so I just left. What's the deal?
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  - Willie, 20 Jul 2002 @ 5:25am
    
    Re: I also purchased a 2020, and WOW!!
    I am a tech at Best Buy, and unfortunately, this is a common mishap that I do feel bad about. I do understand there are people in this world who are, well, cheap. I am one of them, myself. You must understand though, in PC-Home Office, there is really no profit in and VPRs are sold at nearly cost. It is the service that makes the store money in that particular department. I don't understand why you would be held against your own will after getting the computer rung up. That is wrong and if I had the corporate headquarter's number on hand, I would hook you up with it. Again, sorry this happened to you.
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    - Bob, 7 Aug 2002 @ 7:54am
      
      Re: I also purchased a 2020, and WOW!!
      Thanks Willie! Just read your reply and I do appreciate your kind attitude. Yes, cheap is probably a good word, but I never buy service contracts, never needed one, don't believe in them as a rule. Dave Ramsey would never approve. It is pure profit for the company. I don't blame them for offering, but No is No! The BB near my home is not like that, the other store was near my work & I haven't been back. I like BB, but don't like to be hassled. By the way, is there anyway to still buy a 2020 now that the new vpr's are out? I prefer the looks of the former models over the new ones, tho the guts are better.
      Thanks again!
      Bob
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      - Tim Degner, 8 Nov 2002 @ 8:38am
        
        vpr Matrix 2020 and service plans
        Hey Bob,
        
        I know exactly where you're coming from. I walked into a Best Buy in Minnesota knowing exactly what I wanted (a 2020) and told them so. They grabbed it for me (after a delay while they helped other customers � adult customers, as I'm a 16-year old) and had me sign and all of that good stuff, and then tried for two hours to convince me to buy a service plan, I didn't get stopped on my way out, like you did, but I was getting really annoyed, even though the clerk was very friendly (we had something in common - a computer game called Delta Force 2, and we talked about that for a while as well).
        
        I myself don't really believe in service contracs either. You nailed it when you said "No is No!" Like you, though, I do still like Best Buy and more likely than not will get my next new computer there, unless I build my own.
        
        You can still get vpr Matrix 2020s online for around $1000; that's just the computer; no monitor, nothing. One thing you and I would disagree on is that I like the looks of the new F.A. Porsche�designed models better, but I like the componenets (i.e. the GeForce2 64MB video card) in the 2020 better than those in the new models. If I could walk into a Best Buy and get the same deal I got last time on my 2020 ($1100 for the computer, a flatscreen 17" monitor, and a Canon S300 printer) any time, I would have even more respect for the vpr Matrix name.
        
        So how is yours holding up over there? Any problems? Mine is doing beautifully through intense use, though I got hit with a virus a while back (my own fault for going without Norton for too long) and had to reinstall everything � which went beautifully, by the way.
        
        I'd love to hear from you with an update on your situation with your vpr Matrix!
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  - kathy, 22 Dec 2005 @ 6:52am
    
    Re: I also purchased a 2020, and WOW!!
    do you have restore disks.........lost mine. best buy cannot provide, nor can vprMatrix. would love to get a copy
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John, 14 Jul 2002 @ 8:07am

VPR Matrix 2250 (open-box purchase)
Just a quick question to those who have purchased this product new and still sealed in the box from Best Buy: Did the system come with a Windows XP installation CD?
I got a steal of a deal, but no installation CD.
Thanks,
John
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- Skip, 16 Jul 2002 @ 9:19am
  
  Re: VPR Matrix 2250 (open-box purchase)
  The first batch of vpr's came with a windows xp disk. The most recent batches came with a restore cd. If you didn't recieve one the store you got it from will have an original form the factory they should be able to help you with.
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  - Travis, 16 Jul 2002 @ 12:58pm
    
    Re: VPR Matrix 2250 (open-box purchase)
    Without that $199 protection plan is the vpr sold with the standerd 1 year parts and labor warrenty? I was attracted to their comparitively low price tags but was wary of the off brand status. After reading everyone's praises on this board however, i may have to reconsider.
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    - John, 18 Jul 2002 @ 4:20pm
      
      Re: VPR Matrix 2250 (open-box purchase)
      I think that you are correct.
      I'm withholding the "THIS IS WONDERFUL" praise status until vprMatrix actually takes the time to email me back on my install CD question, though.
      So far, this has been a nice machine.
      - John
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  - John, 18 Jul 2002 @ 4:23pm
    
    Re: VPR Matrix 2250 (open-box purchase)
    Just curious, can you tell me with a relative sense of confidence that the restore CDs have the Windows XP software on them?
    Thanks..
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    - smashp, 23 Jul 2002 @ 12:12pm
      
      Re: VPR Matrix 2250 (open-box purchase)
      I am 100% sure that the restore discs for the Matrix 1620,1820,2020,and 2250 all have windows XP home on them . Im a service tech for best buy, (not a store tech) and the use a drive image type program to image your hd. These are the best PC's Best buy sells.
      
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      - Bob, 7 Aug 2002 @ 8:05am
        
        Re: VPR Matrix 2250 (open-box purchase)
        I have a 2020, great machine! We have had to use the restore CD, works great & reloads Windows XP Home edition without a problem. Would have preferred to have a Windows XP install disk, but I have since bought XP for another machine so I have it now.
        I wish I could fine another 2020!
        >>Bob
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- Willie, 20 Jul 2002 @ 5:17am
  
  Re: VPR Matrix 2250 (open-box purchase)
  You are better off getting a new version of WinXP. Get it Professional Edition OEM (keep it cheap). I am a tech at Best Buy, so I know about this. Don't get me wrong, I love the old VPRs to death but they are set up on a FAT32, and there is no choice on which way you want to go when you have the VPR Matrix REcovery CD's.
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  - Hughie, 20 Jul 2002 @ 4:05pm
    
    Re: VPR Matrix 2250 (open-box purchase)
    Willie, you seem to know quite abit about the Matrix. I purchased a 226 Matrix as soon as they came out. My friend has the older version and his is really fast. The 226 that I purchased was slower than an old AMD 600 I have. When I played olitare it took over 3 minutes for the cards to fall after I won. I loaded up a flying sim and the planes were so slow. I took it back to Best Buy and the tech even after trying it said there was no problem. The 800 number in Tech Support that I called had me restore the system, then it wouldn't recognize the video card, restored again and it wouldn't recognize the modem that time, restored a 3rd time and it went ok. An way Tech Support told me to return it. After tech told me there was no problem I just got my money back and came home. And I coulnd't believe they replaced a really good video card with an old GForce 2 MX card with 32 MB.
    [ link to this | view in chronology ]
- Anonymous Coward, 23 Jul 2002 @ 10:54pm
  
  Re: VPR Matrix 2250 (open-box purchase)
  open-box items MAY be missing contents. thats part of the risk.
  [ link to this | view in chronology ]
- Dave, 24 Jul 2002 @ 8:12am
  
  Re: VPR Matrix 2250 (open-box purchase)
  I bought an open box VPR 2020 yesterday. Got a heck of a deal but no restore discs could be found. I called Best Buy tech support at 1-888-237-8289 at 4:30 in the afternoon. They were very helpful and said they would send the required discs right out. It is now 11:00 am the next morning and the discs just arrived by FedEx. Can't ask for better service than that!
  [ link to this | view in chronology ]
GMD, 23 Jul 2002 @ 10:26pm

which motherboards & chipsets used in vpr Matrix ?
Does anyone know which motherboard manufacturers and chipsets are used for the Best Buy vpr Matrix PCs? (i.e. ASUS, Abit, Intel, etc. and i850, i860, i845, etc.) Particularly for the current models.

I need a new PC to run the Matrox .x100 video editing board and it is picky about the motherboard's compatibility and the vpr Matrix is cheaper and more convenient than building with parts ordered separately. If it is a VIA chipset, I won't touch them (PCI bandwidth problems).
Thanks for any info.
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- Anonymous Coward, 23 Jul 2002 @ 10:50pm
  
  Re: which motherboards & chipsets used in vpr Matr
  intel motherboards.
  [ link to this | view in chronology ]
- GMD, 23 Jul 2002 @ 10:55pm
  
  Re: which motherboards & chipsets used in vpr Matr
  okay, I answered my question myself. the vpr matrix website says "we use INtel motherboards for compatibility" which means they use intel chipsets. The driver section has downloads primarily the i845 series for the older models. Does anyone know what chipset the newer models use? Is it still i845 series?
  [ link to this | view in chronology ]
  - smashp, 25 Jul 2002 @ 5:29am
    
    Re: which motherboards & chipsets used in vpr Matr
    d845e
    [ link to this | view in chronology ]
- jeff, 27 Jul 2002 @ 4:39pm
  
  Re: which motherboards & chipsets used in vpr Matr
  the motherboard is an intel 845ebt with raid and firewire.
  [ link to this | view in chronology ]
- jason, 10 Sep 2002 @ 12:10pm
  
  Re: which motherboards & chipsets used in vpr Matr
  VPR's use genuine intel brand motherboards. If you go to BBY ask a product specialist to open the machine and let you see for yourself.
  [ link to this | view in chronology ]
JK, 25 Jul 2002 @ 9:19am

VPR Matrix
I know several people who have bought a VPR Matrix and I myself own one also. I have had a Compaq and a Gateway PC. I and the others must admit that for the price of a Matrix we are extremely satisfied with the quality and performance this computer has to offer.
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- Russ, 29 Jul 2002 @ 8:18pm
  
  Re: VPR Matrix
  I AM DEBATING WHETHER OR NOT TO BUY A COMPUTER AT A COMPUTER SHOW OR BUY A VPR MATRIX.....ANY SUGESTIONS ???
  [ link to this | view in chronology ]
  - Bob, 7 Aug 2002 @ 8:20am
    
    Re: VPR Matrix
    Definitely a VPR Matrix. Buy the 226R & upgrade with better Sound & Video cards.
    >>Bob
    [ link to this | view in chronology ]
  - Nick, 8 Aug 2003 @ 11:22am
    
    Re: VPR Matrix
    I recently bought the vpr Matrix 170B4 and all I had was problems with it. Every 2 weeks something would go wrong. First the keyboard was coming off the base, then my hard drive died 2 times and now they want to charge me $200.00 someodd dollors for another set of restore CDs because the original restore CDs that came with it only had 17% of the files on it (I had it tested) and now every time I try to boot it up, it says "UNMOUNTABLE BOOT VOLUME", so now I have to send it back to them and get it fixed AGAIN!!
    I should have just got the HP...
    [ link to this | view in chronology ]
    - Jack, 22 Aug 2003 @ 1:04pm
      
      Re: VPR Matrix
      I work in the Best Buy Service department. I was really excited when the VPR's first came out, but then they had a little trouble with some drivers, but since then they seem to be working well. There haven't been many brought into my store for problems the past few months.
      
      To clarify a few issues about VPR's :
      They have the same one-year warranty as all the other PC's on the market.
      
      They are made from the same type of off-the-shelf parts as most would buy if they were having one custom made.
      
      If you are having trouble with your unit the service techs in the store should be able to give you some idea of what to try to fix it. We can now repair most PC's in the store, instead of sending it off to the district service center.
      
      You can take it in and have them look at it. There shouldn't be a charge as long as it's under warranty or PSP.
      
      Note that if it needs to be restored, and you have Best Buy do it, there will be a charge. The restore is the standard "fix-all" when it comes to software. (And yes, in case you didn't know, more than half of the problems are related to software. Most of these are due to something that was loaded. (Even well known software companies put extra junk on your computer when they are installed.) Also, I see a lot of nasty, dirty PC's - if you don't keep the dust off of your electronic components, they will overheat and cause problems.
      
      Service Plans :
      They add to your initial cost, but they can save you money later. I have service plans on almost everything I get at BB. (Although I do get it at a discount :P )
      If you have questions about the plans, ask one of the Techs or a manager - these are the people that have the pleasure (?) of talking to you when you have a problem. As for myself, I will not oversell these things since I will be the one talking to you when you come back.
      Write down the saleperson's name. I have had many customers start out "the salesman told me..." Which one? I have listened and tried to catch our people lying, but I haven't caught them telling customers things that are completely untrue. Things like: if it goes bad, we will replace this radio/vacuum/ monitor - whatever. The truth is that we might. It depends on the agreement BB has with the manufacturer. For a long time, all Vacuum cleaners were exchanged and sent back to their respective manufacturers. (Even after their one-year warranty expired ie the customer had a PSP.) Now, our service center can repair them - so that's what we do now.
      
      Many products covered under the manufacturer's warranty are exchanged and returned to the manufacturer. This depends on the agreement between BB and the manufacturer. While the manufacturer's warranty is in effect, we will follow it. The reason is that as an authorized repair center for a manufacturer, we get to charge them for the parts and labor to repair the unit. (So BB saves $$ if it is repaired under mfg warranty.) After the mfg warranty expires, we will repair it as per the PSP. If, in the previous case of the vacuum cleaners we didn't have technicians to repair them, and I'm sure BB had some agreement from the mfg to take some back - thus we replaced them when they went bad. (Now we can repair them, so we do that instead)
      So, is the salesman lying if he says we will just replace it? Maybe? Ask a tech - and remember that whether or not we replace it depends on the CURRENT agreement with the manufacturer. If it changes in six months, that's the agreement we go by.
      A lot of double talk? No, not really. If you read the PSP (it is an actual contract - bound to BB and to the customer), the PSP will take care of "covered" repairs. This doesn't mean REPLACEMENT. It also doesn't mean that we will repair your vcr after your two year old sticks a peanut butter sandwich in the slot. Again, if you have questions, ask a tech. (And write down his name and what he told you.)
      The management has some freedom to act if it's warranted. Does this mean that if you yell loud enough that you will get your way? No. It does mean that the corporation realizes there are sometimes extenuating circumstances. But, the manager will need to justify their decision. They will lose their job if they just go around giving things away.
      
      How to resolve a problem w/ BB:
      1) Talk to a Tech.
      2) Talk to the Tech Supervisor (at the store)
      2) Talk to a manager.
      3) Call BB customer service (currently 888-BestBuy)
      
      This works for most retail stores too. Only at BB you get to talk to me first..
      
      Take names - if I tell a customer something, I will stand behind it. And our managers will too. Although if I am being stupid on a regular basis, they will send me on my merry way. So, I only speak the truth..
      
      [ link to this | view in chronology ]
      - joe, 26 Dec 2003 @ 7:55am
        
        Re: VPR Matrix
        ya my penis is large too
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        Stubby Penis, 1 Jan 2004 @ 10:55pm
        
        Re: VPR Matrix
        my penis is short
        [ link to this | view in chronology ]
    - Joe Schmow, 9 Jan 2004 @ 12:18pm
      
      Re: VPR Matrix
      you would be in worse shape if you got an HP...their PCs are horrible
      
      I've had a VPR4100 for just over a year and haven't had a single problem and was made for upgrading easily
      
      My VPR MATRIX works great...only downside was the crappy video card(32mb geforce2mx) that came with. It was custom built for the person I was at the time since I didn't play many games or big video editing projects but needed some power under the hood for some programs like Photoshop and such. Now I game and video edit so I bought a 9600XT recently.
      
      VPR's design is perfect for upgrades...I can't stress that enough
      
      I'm a happy owner of one
      [ link to this | view in chronology ]
      - Anonymous Coward, 9 Feb 2004 @ 4:31pm
        
        Re: VPR Matrix
        I've owned a VPR Matrix 226R for around a year and a half and it still works fine. The only problems I have had with it are ones that I caused because I like trying to figure out how things work and changed stuff I shouldn't have. I'll agree with those talking about the price going up though. For what I got, I think it was a pretty good deal, but the price started going up on the brand soon after, then Best Buy yanked it from the shelves altogether (at least the one in my area).
        [ link to this | view in chronology ]
        
        Curtis Springer, 13 Jun 2004 @ 5:48pm
        
        Re: VPR Matrix
        i have a vpr matrix the company that makes them is Equus Computer Systems said above best buy manages the site only there the refrence you can not belive whois who is just tells you who registered the domaain the company that makes vpr is diffrent then the company who prmates vpr promoting being best buy and the company who manufactures them Equus Computer Systems
        
        i love vpr had problems took it to best buy the serviveced it that day june 1 2004! so what people said above is a falsety and not true i wish people would not thru in stuff they do not know nothing about if you do not know what company is best buy and you just do a whois know what a whois befor you use it i mean did you use the right who is there are 4 4 diffrent contants and 1 of them is for personal ip's ones routed to your pc and web ips the one the page looks up
        [ link to this | view in chronology ]
Brian, 1 Aug 2002 @ 1:21am

vpr matrix
I do work at Best Buy, so forgive me if I sound a little brainwashed, but we seem to have no problem selling the vpr's. My store can't keep them in stock. Even though most consumers have never heard of them, when comparing spec for spec, the are a pretty good value. They have the fastest, most reliable hard drives (server grade) on the market for a retail, pre-built machine. And the new line has on-board RAID controllers. While your average consumer will not know what RAID is, your heavy user, small business owner, or computer geek can appreciate the benefits of this feature. And as for pissing off the other vendors, that doesn't seem to have happened. No one has pulled their computers out of our stores. It's all about choice! If a customer is comfortable with a certain brand that's what they are going to buy. But for the customer who is not brand loyal, they now have more options to choose from. As a side note, we service fewer vpr's than any other brand. It seems as vpr has backed up the R part of their name, by being more reliable than their neighbors sitting on the shelves at Best Buy.
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- Hughie, 1 Aug 2002 @ 4:17am
  
  Re: vpr matrix
  I will agree on one thing, Matrix does make one of the best out of the box computers. But I purchased a new 226R and after playing around with my friends "old" 1820 I was disappointed in some of the changes in the new models. The monitor is a 25 dot where the Samsung was a 20 dot. And to take a really good video card out and replace it with the ancient and really slow nVidia GForce 2 MX card was a step backward. Anyway mine did have a problem, it was really slow. When playing Solitare it took over 3 minutes for the cards to fall, they usually go by so fast you can't see them. I loaded up a flight sim game and the planes were so slow it seemed like an old MS-DOS game. The new keyboard and mouse is so flimsy compared to the Logitech board and mouse with the older models. Anyway, I called tech support and after restoring the system 3 times they told me to return it as there was a problem. I did and they refunded my money. I'm sure I will purchase another Matrix shortly, but I want to wait and see if them make some changes to the affore mentioned things I personally didn't like. I still believe this computer is going to be one of the best factory made computers, I just seemed to have got a lemon.
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  - Bob, 7 Aug 2002 @ 8:17am
    
    Re: vpr matrix
    They also removed the Sound Blaster Live 5.1 except in the top end model. Buy the low end models & spend the money on a Nvidia TI4400 ($50 rebate this week), and an Audigy Sound Card. I also have the TI4200, buy the TI4400. Believe me, it's worth it. That's what I'm running on the 2020 along with Logitech Z560 speakers, WOW!!! Replace your keyboard & mouse as well. Don't like the new ones either. They also raised the 226R by $50, what's with that? It was $1049. Oh well, that will change again, hopefully down. I would like to find another 2020.
    >>Bob
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    - frank hodge, 25 Nov 2005 @ 8:36am
      
      get back to me?
      Hello
      
      In Regards to you advert, I would like to Buy the {Air Condition}How much is the last price, and were are you located. I can make an offer, and make cash available for payment. I will take care of the shipping. I can transfer the cost for the {97 Ford Crown Victoria} into your account, If you have a Wells fargo Bank Acc#
      
      I await your information
      
      frank hodge
      +44-70-40116695
      [ link to this | view in chronology ]
Ace, 3 Sep 2002 @ 6:48pm

No Subject Given
Are there any compabilities issues with the vpr and new software or hardware??
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Best Buy Guy, 8 Nov 2002 @ 9:53am

Oh, Come On
What's your problem? Can't you see the success of vpr Matrix already? They're selling MORE vpr Matrix computers at Best Buy than ANY OTHER BRAND. That's because vpr Matrix computers are a much better deal and are built better, with better components than HP, Compaq, Dell, and Sony computers.

Why are you lashing out with such intensity against something you apparently know so little about?

Grow up and get a vpr Matrix.
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- JB, 16 Dec 2002 @ 7:56am
  
  Re: Oh, Come On
  I've owned my vpr Matrix 200A5 laptop for a while now, replacing a dinosaur of 5+ years old. The wide screen (15.2 inches) and stellar sound technology (24/192 digital upsampling) are the highlights for me. Listening to movies and music on this laptop is a treat.
  
  I was wondering if anyone out there has tried hooking up their vpr Matrix to their home stereo, and what the results were? I've been hearing that this 24 bit technology can outperform a stereo sytem in many cases. Best Buy Guy--is this true?
  
  Is Best Buy selling more of these computers than any other brand? Not sure, but I have to say, I'm lovin' mine.
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Kyle, 8 Jul 2004 @ 4:46pm

Vpr Matrix 1820
I am selling some of my Vpr Matrix 1820 components.
1. Floppy Disc Drive/W Wire Connector
2. Network Adapter
3. Front USB Cable For The Front Ports, Ports Not Included.
4. Four Rear Slot Covers
5. Original Speakers That Came With The VPRMATRIX
Asking Price $60.00
Also Selling These Games For $250.00
Nam (PC GAME), Monster Garage (PC GAME), NASCAR Racing 2002 (PC GAME), Terminator 3 War Of The Machines (PC GAME), Mafia (PC GAME), MADDEN 2004 (PC GAME), CALL OF DUTY (PC GAME), NBA LIVE 2004 (PC GAME),007 Night Fire (PC GAME).
Note: NONE Of These Games Are In Their Original Cases, Nore have the Instruction Manuals. All of them that require a serial number/cd key have them included execpt for 007 Night Fire, THIS GAME DOES NOT HAVE THE CD KEY!
ALSO all of the Serial Numbers are legal and not copied or taken off of the internet.
If you wish to purchase any of these items please contact me and have a paypal account.
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- Kyle, 12 Jul 2004 @ 7:08pm
  
  Re: Vpr Matrix 1820
  I did some researching and realised that the price of games and some of my parts are not as worth as much as I thought so I brought them down to a price that is reasonable.
  
  The parts are going down to $50.00
  The games to $200.00
  [ link to this | view in chronology ]
- James, 15 Nov 2005 @ 2:15pm
  
  Re: Vpr Matrix 1820
  Kyle,
  I am interested in your front usb cable and ports. Is the front usb 2.0?
  Please email me.
  [ link to this | view in chronology ]
Gnetcom, 22 May 2005 @ 8:10am

VPR Matrix 200A5
After reviewing everyones comments regarding BB and the VPR Matrix I feel it is time I put mt two cents worth. I have had a VPR for almost two years in it has run flawlessly. Companies that are well known and sell through BB are not going to complain, if you look at there sales (Dollar amounts) you would see why. If BB is or is helping another business get off there feet, this is a good thing. More large american companies should follow suit. My only gripe is I have installed Windows 2003 enterprise and can not get the Ethernet card to work. Thanks BB and keep on selling.
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Gnetcom, 22 May 2005 @ 8:11am

VPR Matrix 200A5
After reviewing everyones comments regarding BB and the VPR Matrix, I feel it is time I put my two cents worth. I have had a VPR for almost two years and it runs flawlessly. Companies that are well known and sell through BB are not going to complain, if you look at there sales (Dollar amounts) you would see why. If BB is or is helping another business get off there feet, this is a good thing. More large american companies should follow suit. My only gripe is I have installed Windows 2003 enterprise and can not get the Ethernet card to work. Thanks BB and keep on selling.
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kathy, 22 Dec 2005 @ 6:47am

vprMatrix 2020 restore disks
lost my restore disks and best buy can no longer provide disks, nor can vprMatrix. does anyone know where I can get a copy of these disks? part # vpr-rs150
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- Dan, 8 Feb 2006 @ 9:29am
  
  Re: vprMatrix 2020 restore disks
  I was planning on restoring my 2020 model and when I went to use the 2 restore cds I found that I had 2 copies of cd 2, and no copy of cd 1! I need cd 1! I'm willing to help as much as I can with anyone who needs cd 2 if anyone has run into a similar problem.
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  - Mike, 20 May 2006 @ 6:49pm
    
    Re: Re: vprMatrix 2020 restore disks
    I have CD1 if you still need help.
    [ link to this | view in chronology ]
Jaime, 21 Jan 2006 @ 8:03pm

problems with my 1620 model
I purchased the VPR matrix 1620 model and it was working very well. However, it just shut down on me.. For whatever reason it will not turn on anymore. Anyone have any suggestions?
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- Anonymous Coward, 26 Mar 2006 @ 6:32pm
  
  Re: problems with my 1620 model
  Generally speaking I have found that it is the Power Transformer that is the problem. Not the computer itself, once I replaced the origional all other problems ceased.
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Chase Stuttle, 19 Mar 2006 @ 3:23pm

I have for sure the Disc 2 of 2 restore CD for the VPR Matrix 2250. It says that it works for the model 2020.

I've been wanting to upgrade my video card and USB ports. Anyone tried to upgrade their USB ports from the 1.1 to the 2.0? Any success with that?
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Donald, 11 May 2006 @ 3:49pm

Need restore disks for 2250
Please tell me where I can get copys of restore cds (1 and 2) for a vpr martix 2250. Best Buy says they no longer have them.
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richard f gazdzik, 1 Jun 2006 @ 9:05pm

disc 2
seems like people here have disk two, i would be willing to pay pal someone a lil bit for a copy of disk 2, i have disc 1 and need to restore the pc 2020/2250
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Donald, 6 Jun 2006 @ 8:56pm

vprMatrix 2250/2020 restore disks
Thanks Mike. I do need help. Please send me an email so I can contact you to obtain a copy of the restore disk.(diyn22@hotmail.com).Thanks.
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John Smith, 21 Jun 2006 @ 5:22pm

VPR Matrix 1820
I have a VPR Matrix 1820 with Windows XP Home Ed. SP1. I tried upgrading to SP2, but the system pretty much comes to a grinding halt. Has anyone encountered this with their VPR? If so, what is the solution (if any)?

John
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- casey, 14 Nov 2006 @ 9:33am
  
  Re: VPR Matrix 1820
  did you resolve sp2 problem, if yes please help
  
  thanks
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Bobby, 18 Aug 2006 @ 10:59am

VPR Matrix FT 9150
I need the restore discs! Someone please help!
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- TC, 16 Feb 2007 @ 1:05pm
  
  Re: VPR Matrix FT 9150
  I have the restore disks (somewhere).
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  - Quentin Grey, 29 Nov 2008 @ 1:11pm
    
    Re: Re: VPR Matrix FT 9150
    I've had a VPR Matrix (FT)915OPE since they first came out. Still running fine w all four disks, 2TBs running RAID. Still puts many dual cores to shame.
    
    However, my kid accidentally ran over both my original Restore CD (Disk 1)and the Backup of that disk. I still have the Driver CD (Disk 2) and its backup as well.
    
    Best Buy no longer provides or sells the OEM CDs, "No Longer Available." I also tried Microsoft - "...contact manufacturer." No help there.
    
    Would you consider selling me a duplicate of your Restore CD? Or possibly you know of another way to replace the CD?
    
    Kindly let me know either way.
    Thanks for your time.
    
    Quentin Grey
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Rob, 2 Sep 2006 @ 11:43am

Restore CD's
I'm looking for restore cd's for the 2250 - does anyone have a set??
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Leonard, 14 Sep 2006 @ 11:04pm

VPR Matrix 2020 - What A Work Horse
I am so glad I purchased a new 2020 in 2002. I haven't had 1 problem. Super PC. Paid a grand for it with 512 upgraded ram.100 gig wd HDD, super video and sound cards, intel board, etc. What else could you ask for. Especially in 2002. Of course I did add an Optorite DVD burner which allows me to burn 1.4 gigs on a cd(japanese only) which is nice for backup if I don't have 4.5 gigs to backup on DVD. BTW - I would be more than happy to help you all with your system disk problems as i have mine intact.
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- Kevin, 21 Jun 2008 @ 9:54am
  
  Re: VPR Matrix 2020 - What A Work Horse
  I agree with your "What a Work Horse" comments. I purchased my VPR Matrix 2020 in 2002 and have not had a problem, thank goodness since I am not a computer guru. However, my computer tech told me that he is impressed with my Matrix 2020. This has been an outstanding system and continues to handle everything that I ask it to do. If I had to do it all over again, I would!!!
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H Cain, 15 Jun 2007 @ 3:05pm

Own older vpr matrix, 256 memory.
Always short of memory, wanted go 512memory. cant find type module,could you please help with this info. with 256 memory, only have 26mg available. any help, most appreciated.

THANKS
Harry

hcain526@comcast.net
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Darrell, 13 Aug 2007 @ 1:39am

How big is the power supply on the 2020
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Theresa, 13 Aug 2007 @ 3:41pm

VPR Matrix Restore Disk - 175B4
Help! Does anyone have a copy of the restore disk for the VPR matrix 175B4 laptop? I tried going through BestBuy/VPR website, but apparently the disk is no longer available. I'll buy it from you if you've got it. Let me know, thanks!
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- Christina Rose, 19 Jun 2008 @ 1:34pm
  
  Re: VPR Matrix Restore Disk - 175B4
  Did you ever get the restore disks for your VPR 175B4? If so I'd like to buy a copy from you. I'm having trouble with that now. Help!
  [ link to this | view in chronology ]
henry9er, 27 Aug 2007 @ 4:37pm

VPR Matrix 2020
My VPR matrix crashes everytime i run norton anti-virusscan and when i run the system restore disks. My internet is also not working. I think its a virus, but i refuse to invest any more money into the computer. I need some help...PLEASE! I'm a broke college kid, and cant afford the geek squad from best buy. My email is henry9er@gmail.com. If i can help specify the problem, or get some advice, I would greatly appreciate it.
Thanks,
Henry
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Tom, 5 Nov 2007 @ 8:41am

VPR matrix can not kepp time date
My laptop can not keep time. Is the the cmos battery problem? I can not find this battery.Thanks
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Jerry G, 5 Jan 2008 @ 3:34pm

01/05/2008
I Got A VPR Matrix 1800 desktop 4 years ago and it's the best pc I ever had.
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John Cepelak, 19 Jun 2008 @ 1:48pm

VPR Matrix 175B4
I've had this machine for about three years and when I added a Roxio DVD player to it the screen suddenly started to go blank just after booting up and there is no display. Has anybody else had that problem? The machine always seemed a bit slow otherwise. (I just have the basic 512K RAM that came with it). Would a memory upgrade help?
I took it to Best Buy, they ran a bunch of tests for about $300 and now want me to find disk restore disks for this machine (I don't have the ones that were meant to go with it), and they keep hedging about giving me my machine back before I find those disks. I've looked on the net and the disks are impossible to find for sale.
I'd appreciate any advice or help that you folks out there might have.
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Jimw1136, 19 Nov 2010 @ 9:21am

VPR1620
I purcashed mine approx .9 or 10 years ago, the hard drive failed 2 years ago. That was the only problem I had with it and performed very well A lot performance for the money. I still use it. I purchased a new computer from a major on- line co, and two major service calls. New MotherBoard and
power supply had to be replaced.In all fairness, they misdiagnosed the problem, or only one repair would have been nec.

I wish Best still sold the VPR!

Jim
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Richard Wagner, 29 May 2015 @ 6:13am

vpr Matrix
I have a Matrix that came to me as a hand-me-down. Expept for the fact that it has only 1GB of RAM, it is fully functional after all of this time.

I have 2GB of ram on order, to arrive tomorrow. With that installation, this computer does everything that I need. If Best Buy was still offering them, I would recommend them to anyone needing a standard computer.

A Note: It is not capable of doing what the big, husky gaming computers do. Since I am NOT a gamer, I am content.
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