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How hard was it?
Long story short, I faxed them pages over a 16 day period, then finally gave up and spent 1 hour and 10 minutes and went through 4 managers before I got my email address updated!
Needless to say I moved my domain after that. And made sure none of our clients ever used them again.
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SPAM
First off, I don't need a new mortgage.
Second, if I did, I sure as hell wouldn't trust something that important to someone who can't spell hassle and who uses zeroes instead of the letter O in his spelling.
I looked up the owner information for that domain and it's a Mike Stone, on Stone Road, in Stoneville CA (what an amazing coincidence!) and his phone number is 123-4567, what are the odds!?!?! I was so mad at the time that I didn't even make the connection and actually picked up the phone and started dialing 123-45... wait a second!
I sent an e-mail to his domain registrar and asked that they pull his domain since it's obviously bogus information and it's being used for SPAM. Amazingly enough I haven't heard anything back from them... :-(
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Re: SPAM
If you mandate that all info needs to be verified and checked before the purchase you delay the purchase flow and people complain.
On another note...
If you put the information updating in the cx's and ICANN's hands, people complain.
People as a whole need to understand that there are intricate and sensitive processes between everything. The system functions the way it is. The changes I find people proposing and impractical and fool hardy. The fact of the matter is, Businesses need to make money and Customers need to be provided a product. What someone does with that product is NOT the businesses responsibility, though, sometimes they might be kind enough to make it so. Stopping SPAM cannot be a business's MAIN drive. If you knew the domain name, you should've just blocked it.
-Nicole-
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