Dell Wants To Educate Customers About Spyware
from the now-write-on-this-webpage-100-times:-I-will-not-use-IE dept
Dell really wants to change its image concerning spyware, apparently. Last year, the company got slammed for internal memos telling tech support not to help customers who were having problems with spyware. They were instructed to not even point them to spyware removal sources, for some weird fear that some of the software they included on their machines might be disabled by spyware removal tools, and they didn't want to get into trouble with their partners. By April, the company admitted that spyware calls were a large percentage of their customer support calls, and now they're trying to be a bit more proactive about things by trying to teach customers about spyware. They also plan to offer anti-spyware software on their machines, but it remains to be seen if this is just the type of anti-spyware software that points out spyware or that actually stops it.
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can't trust businesses...
but it remains to be seen if this is just the type of anti-spyware software that points out spyware or that actually stops it.
OR if its the type of spyware that conveniently "fails" to find spyware installed by Dell's "special business partners"
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Re: can't trust businesses...
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Dell endorses
Unfortunately, PestPatrol is known for giving false postives. For example, the online scan detects files belonging to Spybot Search&Destroy as being infected with CWS.GoogleMS.3
This is a known problem in PestPatrol and PestPatrol, Inc. has been contacted several times about this issue but has never responded.
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No Subject Given
When my parents purchased a new Dell, the first thing I ran was AdAware ... guess what it found ?
Alexis.
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re: spyware problems with Dell products
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re: spyware problems with Dell products
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