A Doctor's Office That Treats Patients Nicely

from the not-a-conveyor-belt-operation dept

We've had stories about physicians trying to use technology in ways to better serve customers, such as using email or tools for better appointment scheduling. It appears that one new medical practice, Renaissance Health is trying to build an entire medical practice based on patient-friendly concepts, making use of technology to improve the experience. While many people accuse technology of dehumanizing many experiences, this is a case where it appears to be much more humanizing, returning to a model of the doctor who actually cares about the patients, rather than the big insurance company who sees the whole health care thing as an assembly line. While this Boston Globe article highlights just some of how Renaissance uses the internet to let patients check their medical records, an earlier eWeek article discusses in much more detail the technology used in the practice, that allows them to schedule longer appointments, avoid long lines in the waiting room, and provide 24 hour access to doctors -- as well as make sure doctors have the ability to follow up with patients to make sure they're staying healthy.