Dell Says Sony Was A One Hit Wonder?
from the well,-sure... dept
Years ago, when Apple was struggling, Michael Dell made the famous comment that Apple should just shut down. It looks like Dell's replacement, Kevin Rollins, isn't shy about making similarly demeaning comments about Apple as well. His latest is to claim that the iPod is just a fad, saying that it really only became successful in the last year (not quite true -- perhaps that's just when Dell finally realized something was happening). Still, while everyone else will focus on that Apple comment, what's even more revealing is his comparison to Sony: "When I was growing up there was a product made by Sony called the Sony Walkman--a rage, everyone had to have one. Well, you don't hear about the Walkman anymore. I believe that one-product wonders come and go. You have to have sustainable business models, sustainable strategy." Is he seriously suggesting that Sony was a "one-hit wonder" company? Besides, whether you agree with Apple's strategy or not, it seems pretty clear that they haven't banked everything on the iPod itself, but have put together a strategy that involves synergies across a variety of product lines, from their computers to the music players to the iTunes service. I'm not convinced it's the right strategy, but I'd hardly call it a one-hit wonder single product strategy either.
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Appeal to trends
I personally find MP3 players ridiculous to due their expensiveness and the fact that I don't ever have a use for portable music. But, that's in my personal life, not everyone else's. Some people feel the need to carry their tunes on them at all time to help them feel trendier.
The Ipod seems stupid to me. A 40-60GB player for $400? I'm personally going to use the money for something else. Again, that's just me.
MS isn't appealing to trendy crowds like Apple is, and that's why the media is praising Apple right now. Apple made a popular MP3 player, so all attention is locked on their future products. Will it help their sales? Of course, but it won't be so drastic that the market shifts over night.
If you can supply normal end-users with a trendy way to do things, then you have their money. Otherwise, you're finding yourself in MS' position as being called by the media to have "lack of ingenuity," and other ridicules.
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more revealing
Also, Mr. Rollins should note that both Cisco and Oracle have recently adopted Apples Xserve and Raid products for parts of their backoffice operations .... the ipod is only a small segment and it serves a very valid purpose ... getting people who work and run those companies dell is after to notice that Apple does put out 'insanely great' products. Including products for the business. Wanna do a price comparison of Dell's Storage solution to Apples Mr. Rollins ?
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Dell's customer service
I have. Have you?
Painful doesn't begin to describe it.
Indeed not. Brief, effective, and pleasant, however, describe it quite adequately.
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Re: Dell's customer service
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No Subject Given
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Sony does suck
Sony's primary strength at this point is its marketing muscle, appealing to the psychology of 18-25 year olds (a shrinking consumer segment in rich countries). They haven't come out with any interesting products in many years. They just made overpriced consumer electronics with too many buttons on it, that nobody wants.
Sony once broke the mould of Japanese companies for being agressive, risk-taking, and innovative, but it has long turned into a groupie outfit of media-wannabe business types. Over in Japan, there's a whole generation/crowd of these media-wannabe types, who stereotypically go to work for either Sony or Dentsu (world's largest advertising agency). When I was in Tokyo a few weeks ago, Sony had rented out some expensive floor space in Ginza (ritzy shopping district) to advertise their ipod clone product, but the showroom was deserted. Down the street, ipod exhibits were booming (however long they last).
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Re: Sony does suck
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marketing slush
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No Subject Given
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