A Tale Of Two Travel Agencies
from the dealing-with-the-internet... dept
For years we've been hearing stories about how the ease of online travel booking meant that there was no more need for travel agents. It was one of those classic case studies about how the internet would cut out the middleman. So, it looked like it might just be more of the same in this story from the Wisconsin State Journal talking about a 70-year-old travel agency that was closing after losing too much business to the internet. However, the article then gets much more interesting, as it contrasts the experience of the closing travel agency, to another local travel agency that has made adjustments to the internet age, allowing it to continue to thrive. The president of that travel agency explains how she reorganized the company into three different divisions focusing on specific areas where clients are much more likely to need the human touch in setting up travel plans. Then, of course, there's talking up the additional services that a human travel agent can provide. It might not hurt to point out some of the downsides to booking everything online yourself (such as the amount of time it takes to really find a good price). Of course, further contradicting the "cuts out the middleman" story, was the news earlier this year that both Expedia and Travelocity were looking to set up brick and mortar travel agencies themselves. Either way, the original article above shows why the conventional wisdom doesn't always apply -- and how smart businesses can figure out ways to adjust to a changing marketplace.
Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.
Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.
While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.
–The Techdirt Team
Reader Comments
Subscribe: RSS
View by: Time | Thread
No Subject Given
[ link to this | view in chronology ]
Re: No Subject Given
[ link to this | view in chronology ]
Adapt or Die
[ link to this | view in chronology ]
Corporate America *has* to figure this out!
Corporations have two options. They can embrace the new technology and figure out ways to make money from it (since a lot of their old revenue sources are going away). Or they die agonizing deaths, kicking and screaming up ridiculous lawsuits.
Now that I think about it, there's a third approach. I suppose some people in the recording industry might have been smart enough to figure this out. Kick and scream. Keep suing people as long as the senile old clueless judges are willing to assign insane fines. They might be able to drag out this state of affairs for decades, until the kids in law school now (you know, the ones doing all the file sharing) finally reach the bench. At that point, switch to their backup plan.
I don't really think that last option is what's happening. The most likely idea for that backup plan looks an awfully lot like the iPod, and they've already been trumped there. I honestly don't expect much in the way of technological innovation from the RIAA.
[ link to this | view in chronology ]