Palm Gets Sued, But It's Not About Patents
from the i-should-have-gone-to-law-school dept
With patent lawsuits a constant concern in the mobile device market, the headline "Palm being sued over Treo" might make you wonder what IP hoarder is looking for a handout this week. Fortunately for Palm, that's not the case. Unfortunately for Palm, they're being sued because some people allege the Treo, well, sucks. The class-action suit highlights a number of complaints about the devices, and says Palm's done an inadequate job of taking care of the issues, and wants Palm to pay out restitution, replace peoples' devices and pay out damages. Oh yeah, and also the fees of the lawyers -- the inevitable winners here.
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I hope palm loses
Neither Palm or Verizon seem to have as much knowledge as those of us who have figured out the quirks.
Also, they should be sued for not having any 64bit support.
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Re: I hope palm loses
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Re: I hope palm loses
The Treo 600 has a shocking, truly shocking, lack of over quality, particularly in regards to the screen and camera. I went through probable 8 or so of them before my provider upgraded me to the 650 for free (once they finally came out, and having gone through nearly a year of constantly having to get new phones). It was simple impossible to get a 600 that didn't have a horrible messed up screen...yet all the one's in the stores where fine certainly creating a reasonable expectation that they are out there (FYI if your demo looks one way and package has something very different that is grounds for a lawsuit and criminal action). The 650 has been better but still has it's issues. As a consumer I don't have any problem requiring the my expensive ass phone actually work as advertised and demoed and think that this lawsuit is actually pretty appropriate. When everything clicks, they are nice phones, but palm simple cut a ridiculous amount of corners and ultimately released substandard products that are plagued with problems that they totally could have prevented. Sounds like a lawsuit to me.
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I Like my Treo
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Re: I Like my Treo
My Treo is actived through Sprint, and I know the Sprint Treos have a different ROM than most of the other carriers, so maybe it's just the other carrier's ROMs that are really the source of the problem?
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Re: I hope palm loses
As for starting my own hand held business- no thanks- they opened their own can of worms. I started my own computer company and stand behind everything I sell, and if my customers had the problems that Palm's customers are having, I would be the first to eat the cost and give them something that works.
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No Subject Given
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Palm coming up short
Manufacturing defects that make phones buzz when you call, firmware that crashes if you switch cell sites, volume problems, stupid UI mistakes, etc.
The physical design is terrific, but the software engineering, testing, and quality control are sub-par to say the least.
And now, they are going to move to the MS smartphone OS.
I want to love my Treo, but with all the problems, I can't quite get there.
It's sad really...
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Re: Palm coming up short
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Re: Palm coming up short
Keep in mind that each attempt is like decending into the depths of hades as you deal with either the phone carrier support or Palm itself.
Shipping costs, lost productivity, the sheer amount of time this can encompass is staggering - and try to immagine doing it with an executive breathing down your neck because he HAS to have a cell phone to conduct business.
Palm and the phone carriers don't care though as their support depts. simply send you yet another bad unit...
(and yes I've been there done that too many times for my liking)
Palm needs to face the music for what may border on fraud, if not negligence, becuase they aren't fixing it on their own.
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Explainations
Shame I can sue for false advertisement, I mean if you have used the 600, you know that the name "Treo" is a bold face like.
It's more like 2.5
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No Subject Given
i am in Asia and our country do not have class action sue, if not i think i am going to sue them too. as the problem that i am facing is the messaging problem that i always need to delete and delete when it is getting more message or it may end up error and you will have to erase everything.
another problem is the speaker volume is so low, plus their customer support are really bad! only able you to contact for 90 days then you will have to pay for it, what kind of company is that? if your products is really that good then why scare people "bothering" you too much and ask for solution?
i think palm is getting bad right now, soon i hope they are going to pay for the price when make their customer so unhappy with their products and supports. I really dont' think i am going to get any palm products especially phone related in th future when this company is like that...as i am a palm supporter for long years, i think those Palm IIIc time palm are really doing well, NOT like this right now and this company are so iresponsible on their supports and warranty too :(
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